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QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW

 =  Excellent

4 Star rating =  Good

3 Star rating = Fair

2 Star =  Poor

1 Star = Very poor

 


FAR EASTERN AIR TRANSPORT

a 3 Star Airline


   Far Eastern Air Transport Passenger Comments


Home Base Airport Rating =  Taipei CKS Airport



SUMMARY RANKING 

Combined Quality of Product / Staff service in airport and onboard environments

Business Class 

3 Star rating

Economy Class 

3 Star rating

Airport Services 

Check-In service - Business

3 Star rating

Check-In service - Economy Class

3 Star rating

Transfer Services - Business

3 Star rating

Transfer Services - Economy Class

3 Star rating

Arrival Services

3 Star rating

Business Class Lounge - product facilities

4 Star rating

Business Class Lounge - staff service

3 Star rating

Onboard Features 

Inflight entertainment may vary according to aircraft type

Cabin Safety Procedures

3 Star rating

Inflight Entertainment

2 Star

Amenities, Blankets, Pillows, Towels etc

3 Star rating

Airline Magazine, Newspapers & other mags

3 Star rating

Cabin Seat Comfort                                               Seat Guide

Seating may vary according to aircraft type

Business Class

4 Star rating

Economy Class 

3 Star rating

Onboard Catering 

Business Class

3 Star rating

Economy Class 

3 Star rating

Cabin Staff Service 

Business Class - service efficiency

4 Star rating

Business Class - staff attitude & friendliness

3 Star rating

Economy Class - service efficiency

4 Star rating

Economy Class - staff attitude & friendliness

3 Star rating

Responding to Passenger requests

4 Star rating

Cabin presence through flights

4 Star rating

Assisting Parents with children

3 Star rating

Staff Language Skills

2 Star

  Rating details may not be copied or reproduced without prior consent of Skytrax Research




 



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