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China Southern Airlines 4-Star Airline Rating of Product and Service Quality

China Southern Airlines
SKYTRAX Star Rating 2014 4.0 Star Rating: Good

LONG HAUL

First Class

4-Star Rating

Business Class

3.5-Star Rating

Premium Economy

3.5-Star Rating

Economy Class

4-Star Rating

SHORT HAUL

Business Class

4-Star Rating

Economy Class

3-Star Rating
   





CHINA SOUTHERN AIRLINES : Web Site & General Rating

Web Site : Ease of Use 3-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 3-Star Rating Cabin Safety standards Click link for Details 3.5-Star Rating
Web Site : Online Check-In 3.5-Star Rating Cockpit Communications 3-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 3.5-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 4-Star Rating


CHINA SOUTHERN AIRLINES : First Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (CAN)

Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 4-Star Rating Arrival Lounge Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read the Reviews   (CAN)

Lounge comfort, space 3-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 2-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4.5-Star Rating Cabin Presence thru Flight 4.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 4-Star Rating

DOMESTIC FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Language Skills 3-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Friendliness and Hospitality 4-Star Rating


CHINA SOUTHERN AIRLINES : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (CAN)

Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 4-Star Rating Arrival Lounges Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the Reviews   (CAN)

Lounge comfort, space 3-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 2-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details  (A330) 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 2-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 4-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 3-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Friendliness and Hospitality 4-Star Rating


CHINA SOUTHERN AIRLINES : Premium Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (CAN)

Check-In Services 3-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 2.5-Star Rating Baggage Delivery 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 4-Star Rating


CHINA SOUTHERN AIRLINES : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the reviews   (CAN)

Check-In Services 3-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 4-Star Rating

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 4-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 2.5-Star Rating
Quantity of Food served 4-Star Rating Friendliness and Hospitality 4-Star Rating

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