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AirAsia 3-Star Airline Rating  | A Low-Cost Airline

AirAsia
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

QUALITY RATING

Economy Class

3-Star Rating
 
Passengers Choice Awards winner






AIRASIA  Web Site and General Ratings

 

WEBSITE

 

WEBSITE

 

Language options

4-Star Rating

Fares & Taxes info

3.5-Star Rating

Visual Appeal / Ease of use

3.5-Star Rating

Explanation of add-on charges

3-Star Rating

Airline Product information

3-Star Rating

Explanation of baggage allowance/costs

3-Star Rating

Inflight Service information

2.5-Star Rating

Seat Allocation payment service

4-Star Rating

Buy Onboard information

3-Star Rating

Payment Card fees

3.5-Star Rating

Ease of contacting airline

3-Star Rating

Online Check-In

4-Star Rating

Standard of Customer support service

3-Star Rating

 

 


AIRASIA  Airport Experience Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Kuala Lumpur)

Check-in : Waiting times

3-Star Rating

Paid-for boarding service

3.5-Star Rating

Check-in : Service Efficiency

3-Star Rating

Boarding Service efficiency

3-Star Rating

Arrival Assistance

2.5-Star Rating

Baggage Delivery

3-Star Rating

Handling delays / cancellations

2-Star Rating    

 

AIRASIA  Onboard Product and Staff Service Rating

CABIN PRODUCT

 

CABIN STAFF SERVICE

 

Cabin Storage space

3-Star Rating

Attention to safety procedures

3.5-Star Rating

Seat Comfort

3.5-Star Rating

Service Efficiency

4-Star Rating

Cabin cleanliness

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Condition of seats, cabin interior

3.5-Star Rating

Cabin Presence thru Flight

4-Star Rating

Inflight Entertainment options

1-Star Rating

Responding to Requests

3-Star Rating

Choice Snacks / Food *BOB

3-Star Rating

Language skills

3.5-Star Rating

Availability of Choices *BOB

3.5-Star Rating

Quality Consistency among staff

3-Star Rating

Prices of Food / Beverages *BOB

3.5-Star Rating

Friendliness and Hospitality

3.5-Star Rating

Payment Options *BOB

3.5-Star Rating

Standard/Intrusion of PA messages

3-Star Rating

*BOB= buy onboard

 

 

 

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