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AirAsia 3-Star Airline Rating of AirAsia Product and Service Quality

AirAsia
SKYTRAX Star Rating 2013 3.0 Star Rating: Average

SUMMARY RANKING

Standard

3-Star Rating
   
   
   
 
   
   

  Airline Star Rating formula

  What each Star Rating level represents


AIRASIA customer travel guide

  AirAsia Passenger Trip Reviews

  AirAsia X Passenger Trip Reviews

  AirAsia Passenger seat tips

  AirAsiaX Star Rating

  AirAsia 3-Star Airline Rating

 




 

BOOKING : WEBSITE : CUSTOMER SUPPORT   -   AirAsia

Website : Language options

4-Star Rating

 

Website : Ease of Use

4-Star Rating

 

Website : Product information

3-Star Rating

 

Website : Fares & Taxes info

3-Star Rating

 

Fares : Clarity of add-on charges

3-Star Rating  

Credit Card payment fees

3-Star Rating  

Checked baggage charges

2.5-Star Rating  

Online Check-In facility

3-Star Rating  

Online Manage Booking facility

2.5-Star Rating  

Departure / Check-in information

4-Star Rating  

Ease of contacting Customer support

3-Star Rating  

Cost of contacting Customer support

3-Star Rating  

Quality of customer support help

2.5-Star Rating  

Handling schedule changes /cancellations

3-Star Rating  

Handling refunds / compensation

3-Star Rating  

Excess Baggage charges

2.5-Star Rating  



AT THE AIRPORT   -   AirAsia

Check-in : Waiting times

2.5-Star Rating  

Check-in : Service Efficiency

4-Star Rating  

Check-in : Staff service courtesy

4-Star Rating  

Check-in : Excess baggage charging

2.5-Star Rating  

Advice about delays / cancellations

3-Star Rating  

Cancellation handling efficiency

3-Star Rating  

Boarding : Delay information

2.5-Star Rating  

Boarding : Paid-for boarding service

2.5-Star Rating  

Boarding : Main boarding efficiency

3-Star Rating  

Boarding : Staff courtesy

4-Star Rating  

Arrivals : Staff visibility

3-Star Rating  

Arrivals : Staff availability to assist

2.5-Star Rating  

Arrivals : Baggage Delivery

3-Star Rating  

Airport Services "Stress" factor

3-Star Rating  


ONBOARD THE FLIGHT   -   AirAsia

Cabin Storage

3-Star Rating  

Seat Comfort

3-Star Rating  

Condition of seats, cabin interior

3-Star Rating  

Cabin cleanliness

3-Star Rating  

Washroom cleanliness

3-Star Rating  

Inflight Entertainment options

1-Star Rating  

Standard of Safety display

3-Star Rating  

PA information from flightdeck

4-Star Rating  
 

Staff - Assistance thru Boarding

3-Star Rating  

Staff - Welcome to boarding PAX

3-Star Rating  

Staff - Assisting with seat changes

3-Star Rating  

Staff - Attention to safety procedures

3-Star Rating  

Staff - Inflight service efficiency

4-Star Rating  

Staff - Service courtesy

4-Star Rating  

Staff - Cabin presence thru flight

4-Star Rating  

Staff - Language skills

4-Star Rating  

Staff - Friendliness of service

4-Star Rating  

Staff - Service proficiency / confidence

3-Star Rating  

Quality consistency amongst staff

4-Star Rating  
 

Airline Magazine

3.5-Star Rating

 

BOB  -  Beverage selection

3-Star Rating

Notes: BOB = Buy Onboard products

BOB  -  Snack selection

3.5-Star Rating

Notes: BOB = Buy Onboard products

BOB  -  Hot/Cold Meal selection

3.5-Star Rating

Notes: BOB = Buy Onboard products

BOB  -  Prices of Food + Beverages

3-Star Rating

Notes: BOB = Buy Onboard products

BOB  -  Exchange rates applied

3-Star Rating

Notes: BOB = Buy Onboard products

BOB  -  Quality of Food choices

3-Star Rating

Notes: BOB = Buy Onboard products

BOB  -  Availability of Choices

2.5-Star Rating

Notes: BOB = Buy Onboard products



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