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BUSINESS CLASS |
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AIRPORT : :
Montreal Dorval |
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Check-In Services |
 |
Arrival Assistance |
 |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Montreal Dorval |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
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Staff : Language Skills |
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Long Haul |
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ONBOARD PRODUCT - "newest" product |
CABIN STAFF SERVICE |
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Seat Comfort |
 |
Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
|
Interaction with PAX |
|
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
|
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
 |
Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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| |
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Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Newspapers & Magazines |
|
Language Skills |
|
|
Cabin Cleanliness |
|
Consistency amongst Staff |
|
| |
= Very poor