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Air Berlin product service quality Star Ranking, Star Rating analysis by Skytrax of Air Berlin product and service quality


 

AIR BERLIN : official 4-Star Ranking


4 Star Airlines

Official Star Ranking

LONG HAUL

Business Class

4 Star Rating

Economy Class

3 Star Rating
   
   

SHORT HAUL

Economy Class

4 Star Rating
   

  Airline Star Ranking formula

  What each Star Ranking level represents


Air Berlin :  your "one-stop" passenger guide

  Air Berlin Passenger Trip Reports

  Air Berlin official 4-Star ranking

  Air Berlin "Essential Travel" Guide

  Air Berlin Economy class seat reviews

  Air Berlin Passenger seat tips

  Air Berlin First/Business class seat reviews

  Air Berlin Aircraft Seat Plans

  Destinations & Aircraft Fleet Guide

 

 



 

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS  :  

  Air Berlin is NOT a Quality Approved Airline

 

GENERAL RATINGS  :  Air Berlin

Web Site : Ease of Use

3 Star Rating

Age of Aircraft in Fleet

4 Star Rating

Web Site : Product information

4 Star Rating

Cabin Safety standards  Click link for Details

4 Star Rating

Web Site : Online Check-In

3 Star Rating

Cockpit Communications

4 Star Rating

Handling Delays/Cancellations

3 Star Rating

Airline Onboard Magazine

3 Star Rating

Staff Grooming & Presentation

3 Star Rating

Assisting Families & Children

4 Star Rating

 



BUSINESS CLASS  :  Air Berlin

AIRPORT RATINGS  :  Berlin-Tegel International Airport

Check-In Services

3 Star Rating

Arrival Assistance

4 Star Rating

Transfer Services

3 Star Rating

Arrival Lounges

n/a

Priority Boarding

3 Star Rating

Baggage Delivery

4 Star Rating

 

 

 

 

BUSINESS CLASS LOUNGE  :  Berlin-Tegel International Airport

 

Lounge comfort, space

3 Star Rating

Staff : Service Efficiency

4 Star Rating

Washroom, shower facilities

3 Star Rating

Staff : Enthusiasm, Attitude

4 Star Rating

Dining options / Food Quality

3 Star Rating

Staff : Problem Solving

3 Star Rating

Internet / WiFi options

3 Star Rating

Staff : Language Skills

4 Star Rating

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3 Star Rating

Service Efficiency

4 Star Rating

Comfort : Blankets, Pillows

3 Star Rating

Enthusiasm, Attitude

4 Star Rating

Inflight Entertainment

3 Star Rating

Interaction with PAX

3 Star Rating

Washroom Cleanliness

3 Star Rating

Cabin Presence thru Flight

4 Star Rating

Cabin Cleanliness / Condition

3 Star Rating

Responding to Requests

3 Star Rating

Quality of Meals served

4 Star Rating

Language Skills

4 Star Rating

Dine-on-Demand efficiency

2 Star Rating

Consistency amongst Staff

3 Star Rating

Newspapers & Magazines

4 Star Rating

Personalisation of Service

3 Star Rating

 


ECONOMY CLASS  :  Air Berlin

AIRPORT RATINGS  :  Berlin-Tegel International Airport

Check-In Services

4 Star Rating

Arrival Assistance

4 Star Rating

Transfer Services

3 Star Rating

Baggage Delivery

4 Star Rating

 

 

 

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3 Star Rating

Service Efficiency

4 Star Rating

Comfort : Blankets, Pillows

3 Star Rating

Enthusiasm, Attitude

4 Star Rating

Inflight Entertainment

3 Star Rating

Interaction with PAX

3 Star Rating

Washroom Cleanliness

3 Star Rating

Cabin Presence thru Flight

3 Star Rating

Cabin Cleanliness / Condition

3 Star Rating

Responding to Requests

3 Star Rating

Quality of Meals served

4 Star Rating

Language Skills

4 Star Rating

Quantity of Food served

3 Star Rating

Consistency amongst Staff

4 Star Rating

Newspapers

2 Star Rating

   
 

SHORT HAUL / EUROPEAN

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

3 Star Rating

Service Efficiency

4 Star Rating

Comfort : Blankets, Pillows

3 Star Rating

Enthusiasm, Attitude

4 Star Rating

Inflight Entertainment

Not Ranked

Interaction with PAX

3 Star Rating

Washroom Cleanliness

3 Star Rating

Cabin Presence thru Flight

4 Star Rating

Cabin Cleanliness / Condition

3 Star Rating

Responding to Requests

3 Star Rating

Quality of Complimentary food

4 Star Rating

Language Skills

4 Star Rating

Quantity of Food served

3 Star Rating

Consistency amongst Staff

3 Star Rating

Choice of Buy onboard food

4 Star Rating    

Quality of Buy onboard food

4 Star Rating

   
 

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