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Air Berlin product service quality Star Ranking, Air Berlin Star Rating analysis by Skytrax Air Berlin product and service quality


AIR BERLIN   Official Star Ranking

More information about 4 Star Airlines

LOW COST AIRLINE RATING

LONG HAUL

Economy Class

n/a

SHORT HAUL

Economy Class

4 Star rating

Detailed Star Ranking ranking analysis is available to those airlines participating in rating programme

  Air Berlin Passenger Comments

 Click HERE to expand Air Berlin Travel Summary



RANKING5 Star rating =  Excellent         4 Star rating =  Good         3 Star rating = Fair         2 Star rating =  Poor         1 Star rating = Very poor



GENERAL RATINGS

Web Site : Ease of Use

4 Star rating

Age of Aircraft in Fleet

4 Star rating

Web Site : Product information

5 Star rating

Cabin Safety Standards

4 Star rating

Fares : Tax / Charges info

4 Star rating

Cockpit Communications

4 Star rating

Fares : Add-on Charges

3 Star rating

Airline Magazine : Interest

3 Star rating

Clarity of Add-on Charges

3 Star rating

Airline Magazine : Presentation

3 Star rating

Online Check-In

4 Star rating

Staff Grooming

4 Star rating

Handling Delays / Cancellations

3 Star rating

Assisting Families & Children

4 Star rating

Customer Service Support

4 Star rating

Value for Money

4 Star rating

 




ECONOMY CLASS

AIRPORT  :  Air Berlin Airport

 

 

Check-In : Waiting times

3 Star rating

Arrival Assistance

3 Star rating

Check-In : Service Efficiency

4 Star rating

Baggage Delivery

3 Star rating

Efficiency of Boarding

4 Star rating

Excess Baggage Charges

3 Star rating

       

 

 

 

 

SHORT HAUL / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

3 Star rating

Assisting with Seat changes

4 Star rating

Cabin Storage Space

3 Star rating

Service Speed

3 Star rating

Availability of Blankets, Pillows

2 Star rating

Staff Service Finesse

4 Star rating

Inflight Entertainment

3 Star rating

Staff Experience / Proficiency

4 Star rating

Washroom Cleanliness

4 Star rating

Staff Enthusiasm / Attitude

4 Star rating

Cabin Cleanliness

3 Star rating

Interaction with PAX

3 Star rating

Condition of Cabin, Seats etc

3 Star rating

Staff Cabin Presence thru Flight

4 Star rating

Complimentary Food/Beverages

4 Star rating

Responding to Requests

4 Star rating

Price of Beverages

3 Star rating

Staff Language Skills

4 Star rating

Price of BOB*  Food / Snacks

3 Star rating

Consistency amongst Staff

4 Star rating

Quality of BOB* Food / Snacks

4 Star rating

Total Cabin Service efficiency

4 Star rating

Availability of BOB*   Food

4 Star rating

   

*BOB = Buy Onboard

 

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