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American Airlines 3-Star Airline Rating of Product and Service Quality

American Airlines
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

LONG HAUL

First Class

4-Star Rating

Business Class

3-Star Rating

Economy Class

3-Star Rating

DOMESTIC/REGIONAL

First Class

3.5-Star Rating

Business Class

3.5-Star Rating

Economy Class

3-Star Rating
 






American Airlines : Web Site & General Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 3.5-Star Rating
Web Site : Product information 3-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 4-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 3.5-Star Rating Assisting Families & Children 3-Star Rating


AMERICAN AIRLINES : First Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (DFW)

Check-In Services 4-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Arrival Lounges Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 3.5-Star Rating

FIRST CLASS LOUNGE  :  Read American Airlines Lounge Reviews 

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 3.5-Star Rating Staff : Enthusiasm, Attitude 2.5-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 4-Star Rating Staff : Language Skills 2.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 2.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 2.5-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 2.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 3.5-Star Rating
 

DOMESTIC / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 2-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 3.5-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 2.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness and Hospitality 3.5-Star Rating


AMERICAN AIRLINES : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (DFW)

Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Arrival Lounges Unclassified
Priority Boarding 3.5-Star Rating Baggage Delivery 3.5-Star Rating

BUSINESS CLASS LOUNGE  :  Read American Airlines Lounge Reviews 

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 3.5-Star Rating Staff : Enthusiasm, Attitude 2.5-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 4-Star Rating Staff : Language Skills 2.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 2.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 2.5-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 2.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 3-Star Rating
 

DOMESTIC / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 3.5-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 2.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Friendliness and Hospitality 3.5-Star Rating


AMERICAN AIRLINES : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (DFW)

Check-In Services 3.5-Star Rating Arrival Assistance 2.5-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 2.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 2.5-Star Rating
Quantity of Food served 3-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 1-Star Rating Friendliness and Hospitality 3-Star Rating
 

DOMESTIC / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 3-Star Rating
Inflight Entertainment 2.5-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 2.5-Star Rating
Quantity of Food served 2.5-Star Rating Friendliness and Hospitality 3-Star Rating

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