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|
SICHUAN AIRLINES : First Class Product and Service Quality Star Rating |
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AIRPORT SERVICES : Read the Airport Reviews  (Chengdu) |
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|
Check-In Services |
 |
Arrival Assistance |
 |
|
|
|
Transfer Assistance |
|
Arrival Lounges |
n/a |
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Priority Boarding |
|
Baggage Delivery |
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|
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FIRST CLASS LOUNGE : Chengdu |
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Lounge comfort, space |
|
Staff : Service Efficiency |
|
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Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
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|
|
Dining options / Food Quality |
|
Staff : Problem Solving |
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Internet / WiFi options |
|
Staff : Language Skills |
 |
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DOMESTIC |
|
CABIN PRODUCT |
CABIN STAFF |
|
|
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Seat Comfort
|
|
Service Efficiency |
|
|
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
 |
|
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
|
|
Quality of Meals served |
|
Language Skills |
|
|
|
|
Dine-on-Demand efficiency |
|
Consistency amongst Staff |
|
|
|
|
Newspapers & Magazines |
|
Friendliness and Hospitality |
|
|
 |
|
SICHUAN AIRLINES :
Business Class Product and Service Quality Star Rating |
|
|
AIRPORT SERVICES : Read the Airport Reviews (Chengdu) |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE : Chengdu |
|
|
|
|
Lounge comfort, space |
 |
Staff : Service Efficiency |
|
|
|
|
Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
|
|
|
|
Dining options / Food Quality |
|
Staff : Problem Solving |
|
|
|
|
Internet / WiFi options |
|
Staff : Language Skills |
|
|
|
|
|
|
INTERNATIONAL (A330) |
|
CABIN PRODUCT |
CABIN STAFF |
|
|
|
Seat Comfort
|
|
Service Efficiency |
|
|
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
|
|
Quality of Meals served |
|
Language Skills |
|
|
|
|
Dine-on-Demand efficiency |
|
Consistency amongst Staff |
|
|
|
|
Newspapers & Magazines |
|
Friendliness and Hospitality |
|
|
|
|
|
SICHUAN AIRLINES :
Economy Class Product and Service Quality Star Rating |
|
|
AIRPORT SERVICES : Read the Airport Reviews (Chengdu) |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
|
|
INTERNATIONAL (A330) |
|
CABIN PRODUCT |
CABIN STAFF |
|
|
|
Seat Comfort
|
|
Service Efficiency |
|
|
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
|
|
Quality of Meals served |
|
Language Skills |
|
|
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
|
|
Newspapers |
|
Friendliness and Hospitality |
|
|
|
| |
|
DOMESTIC |
|
CABIN PRODUCT |
CABIN STAFF |
|
|
|
Seat Comfort
|
|
Service Efficiency |
|
|
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
|
|
Quality of Meals served |
|
Language Skills |
|
|
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
|
|
Newspapers |
|
Friendliness and Hospitality |
|
|
|
|
|
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