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Jetstar Asia Airways  Star Rating of Product & Service Quality (Unclassified)

Jetstar Asia Airways
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

RANKING SUMMARY

First Class

n/a

Business Class

Not Ranked

Economy Class

3-Star Rating
   
 
   
   

  Airline Star Rating formula

  What each Star Rating level represents




Airport Services

Check-In service

4-Star Rating

Transfer Services

n/a

Arrival Services

2-Star Rating

General Ground Service handling

2-Star Rating

Airport Lounge - product facilities

n/a

Airport Lounge - staff service

n/a

Onboard Features 

Cabin Safety Procedures

3-Star Rating

Inflight Entertainment (digEplayer rental)

3-Star Rating

Amenities / Blankets / Pillows / Towels etc

1-Star Rating

Airline Magazine / Newspapers / other mags

2-Star Rating

Cabin Seat Comfort               Seat Guide

Typical onboard seat comfort 

3-Star Rating

Onboard Catering 

Selection of food / beverages sold

2-Star Rating

Quality of food sold

3-Star Rating

Pricing of food / drinks

3-Star Rating

Complimentary food or drinks

1-Star Rating

Cabin Staff Service 

Staff service efficiency

4-Star Rating

Staff attitude & friendliness

3-Star Rating

Responding to Passenger requests

4-Star Rating

Cabin presence through flights

2-Star Rating

Assisting Parents with children

3-Star Rating

Service consistency amongst staff

3-Star Rating

Staff Language Skills

3-Star Rating

Additional  "low-cost" rating

Seat allocation / Boarding Systems

4-Star Rating

Cabin Cleanliness

3-Star Rating

Excess Baggage Policy

2-Star Rating

Hand Luggage Policy

3-Star Rating

Handling of Delays / Cancellations

2-Star Rating

Customer Service back-up

3-Star Rating

  All Rights reserved - Rating details may not be copied or reproduced without prior consent of Skytrax




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