American Airlines

✅ Trip Verified | Seats bought and paid for on December 5, 2023 for Business Class, lie flat seats for out 50th anniversary splurge to Europe with confirmed seats. We were "downgraded" at the gate to allow other passengers to sit in our seats while we were pushed back to Premium economy with an offer of $600.00 flight credit. What in the world makes this ok? After trying to make contact with American Airlines, all I get are robot responses. American Airlines employees at the gate absolutely ruined our mindset for was to be a special trip. We arrived 5 hours early for this flight, checked in with TSA and were waiting in the lounge where my boarding pass was again scanned and reprinted with our assigned lie flat seats. Since my boarding pass had 3H, that is where I went and then asked an attendant what was happening. The guy sitting in my seat thought it was quite funny. I was sent back up the gate where I found my wife had been detained earlier and told to wait until the plane was boarded! Why were our seats given away? Who were our seats given to and why? American Airlines ruined our trip! Seated instead against our wills Seats in row 14! I tried American airlines several times with not result other than canned "thank you for submitting" I am now trying Iberia and British Airways for a refund or full fare First Class to destination of our choice. By the way, all the other flights on this trip on actual Iberia planes was fantastic!

Not Verified | Yesterday, I traveled from Doha to Philadelphia on May 14th, 2024. While I appreciated the hard work of the American Airline cabin crew, I encountered an issue regarding access to drinking water. When I raised the concern, I was met with dismissiveness, prompting me to report the incident to the supervisor. Later, I overheard the crew mocking my complaint, highlighting a need for improved customer service training. Airlines should prioritize respectful and attentive care for passengers.

Not Verified | Don't use this airline if you want to make it to your destination on time, they also have terrible service. Most uncomfortable flight, you'll ever sit on. They will lie to you or tell you nothing if you're going to miss a Connecting flight. End, forget about any help if you are going to miss it. I highly suggest you go elsewhere.

✅ Trip Verified | First of all there isn’t enough space to describe how bad I feel on this page. We booked this flight 5/6 weeks ago to Yellow stone national park. Rental car booked, hotels booked, baby sitter paid for and booked along with a dog sitter. And vacation hours used up. And 9 hours before wheels up we get a notification that our flight has been cancelled. Zero remorse from the caller who we reached out to and absolutely zero try from them to get us on a flight. I don’t know how AA is still in business with the absolute poor customer service. I would rather rent a car and drive to a destination than fly with this awful company. And on top of that we are expected to wait 7 days for a return on our money that they took immediately upon pushing the book button on their app. I truly hope someone sees this review and actually tries to do better. But knowing big business care very little about their customers I would think I’m wanting something that will never happen. For the love of God if someone is looking to fly somewhere do not book with AA! Let my experience save you a heartache.

Not Verified | My flight New Orleans to Dallas was delayed so I missed my connection flight to Helsinki. Then it took AA 2.5 hours to find a new itinerary for me. That new itinerary was going to be Dallas - Dublin, Dublin to Helsinki and Helsinki to Vilnius, which added 15 more hours to my 20 hr trip and made me spend a night at Helsinki, and the airline didn't even pay for the hotel. They call themselves American but the service they provide is awful and NOT American at all.

✅ Trip Verified | A whole day of flight delays. Delayed 90 mins from ARA to DFW. Missed my connecting flight, but rebooked me for another flight that was 4 hrs away from my original departure time from DFW. Received numerous text messages about my departing flight gate change - the gate changed 4 times. Finally caught my rebooked, delayed flight 7 hrs later just to sit on the plane for another 40 mins to an hour before departing. Seriously, who can make this up? I honestly thought there were only two poverty airlines, but AA is right there with them. I wouldn’t recommend this airline unless you had to choose between the other two terrible airlines that somehow still exists. And even then, don’t make plans because you’ll be traveling for over 10 to 15 hours for an hour and a half flight.

Not Verified | This airline had the worst customer service, all of the flight attendants and workers were extremely rude, and borderline verbally harassed me because I did not return his "hello" quick enough. He then asked if I knew how to speak because only people who could talk were allowed on the plane. I was very offended and walked past trying to play it off as funny, then he continued to chirp at me as I walked onto the boarding deck. Not only did out first flight get delayed because they "overfueled" the plane, then out second flight got delayed for "mechanical issues" and then continued to keep us stranded on the plane with no AC. I will never fly this airline again. I don't know if it is a problem with DFW or American Airlines but I have never felt so uncomfortable flying in my entire life.

✅ Trip Verified | They delayed the flight several times, then right before entering the plane they took away mine and several other passengers’ carry-on, saying that there was no room left inside the plane. Then when I arrived at Fort Lauderdale airport they didn't give me my carry-on. They lost it. Absolutely unorganized work, poor service, uncomfortable plane and these small seats for $300, no free Wi-Fi.

Not Verified | Horrible flight which I had today on flight 104 from New York to London Heathrow after having a cancelled flight, and I don't even have my luggage yet. Disrespectful team unorganized, never flying again with American Airlines.

✅ Trip Verified | Check-in at SJU was nice and easy. No fast track, though. First flight was delayed by 90 minutes because of thunderstorm in SJU. Cabin crew, food, drinks as well as entertainment were good in the first flight. I had to run in CLT to make the connection. I made it, my luggage did not. I was pleasantly surprised when arriving in MSY I got an email to make arrrangements online to get my baggage delivered, so I did not have to wait to make the claim in person as it was late. Things to improve: food in the CLT-MSY was quite basic: a drink and a pack of crisps. At least a sandwich in a 2 hour flight would make it better. Also, I could not enter any VIP lounge. Flying business I took it for granted, as this is a common policy in Europe. My luggage was delivered to my hotel 24 hours later, so not too bad. Still, I would fly with them again.