Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Akasa Air141 Reviews

    ✅ Trip Verified | Worst airline, no consideration for passengers. Flight aborted half way on run way after waiting in plane for 1 hr, took it back to terminal for re-fuelling, passengers remained in plane for more than 3 hrs… Read more
  • 1/10

    Air Transat764 Reviews

    ✅ Trip Verified | The customer service for the airline is an absolute joke. Ruined my whole vacation. Got to Cancún airport to wait 2 hours for our shuttle that was never coming. Not one of the air transat reps… Read more
  • 1/10

    Scoot684 Reviews

    ✅ Trip Verified | Scoot is an absolute joke of an airline. My luggage arrived badly damaged with contents inside pierced through. Made complaint at the airport, asked to go through online complaint with report. And they are now trying… Read more
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Latest Seat Reviews

  • 8/10

    Jetstar Airways21 Reviews

    ✅ Trip Verified | It was a full flight. Not much legroom. We sit in the 4 seats row for easy access to the toilets. I’d recommend to pay extra legroom near the exit door rows. Flight attendant were nice.… Read more
  • 6/10

    Jetstar Airways21 Reviews

    ✅ Trip Verified | The middle seat is very squishy. I’d recommend choosing an aisle seat and as upfront as possible. It’s worth to pay for extra legroom in the exit door rows. Read more
  • 3/10

    Aegean Airlines16 Reviews

    ✅ Trip Verified | The new A320neo feels worse than an old A320. The colours give however a nice touch. The seat pitch was awful and actually borderline for someone who’s over 185 cm. Food was simple and not great.… Read more
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Latest Lounge Reviews

  • 5/10

    Kenya Airways15 Reviews

    ✅ Trip Verified |   Although I am furious with Kenya Airways right now I will acknowledge that they are trying to improve their lounge service. There is a cook making eggs and omelettes as requested and their cappuccino is excellent.… Read more
  • 10/10

    Singapore Airlines130 Reviews

    ✅ Trip Verified | Visited in June 2023 and the lounge was amazing, there was a various amounts of meals, beverages to choose on. I visited the lounge on dinner time, they had an option of bolognese pasta with cheese,… Read more
  • 1/10

    Air Europa7 Reviews

    ✅ Trip Verified | This is the worst lounge I've encountered in my life. Absence of dining during afternoon and evening. Only vile processed cheese and cold meat. Staff excel in being unfriendly and useless. In fairness to Air Europa… Read more
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Latest Airport Reviews

  • 1/10

    Oslo Airport157 Reviews

    ✅ Trip Verified | Hopeless girl at check-in. Young and poorly trained, didn't really know what she was doing. Staff at security were another level, the worst of the worst. I was (and am) wearing a substantial leg brace following… Read more
  • 3/10

    Orlando Airport259 Reviews

    Not Verified | I live in Orlando, so use this airport frequently. I don't know what is happening but it continues to get worse and worse. I flew internationally for holiday and returned last evening (April 15th). I left out… Read more
  • 1/10

    Auckland Airport261 Reviews

    Not Verified | Very modern but lacks eating venues and the place we chose from a choice of 2 was terrible. The vantage bar staff were poor, not the typical kiwi service. They all were on the phones and not… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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