WestJet Airlines

✅ Trip Verified | Edmonton to Vancouver. I was in the window seat. My right arm had nowhere to go as the passenger beside was taking up the armrest. I believe she had no choice. I spent the flight constantly trying to find a comfortable position or space for my arm and shoulder. I rested my hand on top of the seat in front, I would try and sit a bit sideways etc. I was so uncomfortable for the entire flight. The leg room was tight as well.

✅ Trip Verified | I paid for a whole seat on this flight. Much to my surprise I ended up with only half a seat. The gentleman sitting next to me was so large that the arm rest could not even close to be lowered. In fact he spilled over so far that even if I hugged the window he was right up against me. It was extremely unpleasant. Is it unreasonable to expect not to have to share your seat with a stranger?

Not Verified | Premium economy seat had a good legroom and recline. However, there’s no in-flight entertainment screen on the back of each chairs. You can access the in-flight entertainment by downloading their westjet app on your phone/tablet. The seats are dated but comfortable. I had a good sleep on these seats on an overnight flight from Toronto to London Gatwick.

Not Verified | Flew red eye from Honolulu to Vancouver. Boeing 737-800 seat barely reclines and for a 31-32 inch seat pitch it seemed a lot more cramped than other airlines with the same seat pitch. It was an unpleasant experience in this seat for an overnight flight, it was all but impossible to get comfortable.

✅ Trip Verified | The seat was okay at best. The tray table was rusty and there was gum on the floor. But the pitch was great. The seat width was amazing and the recline was good, at least for a transborder airline

✅ Trip Verified | I have flown with Westjet for over a decade. I have seen their customer service / care drop dramatically over the past few years. My flight yesterday was the worst. I have often flown Edmonton to Calgary and back. The plane was always a Boeing 737 - it is not luxurious (no leg room, small seats) but it is much better than the Bombardier Q400 I was forced to fly on yesterday from Calgary to Edmonton. It is a short flight but it was miserable. The seats are 10-20 % smaller than the 737. This caused me to have my legs and arms in constant contact with the person next to me. There was no room to move at all. Flying in general has become unpleasant. Unless you can afford special passes or first class you are treated like cattle in the airport. I felt like a can of sardines thrown in the garbage on the flight. Air Canada has not been perfect in the past BUT after yesterday's Westjet flight I will be looking to fly with them and not Westjet.

✅ Verified Review | Seats are not as wide as some other carriers, but the middle seat is turned into a side table. The seating configuration becomes 2x2. There is extra legroom, entertainment system via tablet provided free of charge if you don't have your own screen. Food was boxed but good with some choice, including options for kids.

✅ Verified Review | Plus seating on the Boeing 737 from Calgary to Vancouver. The plane used on this flight is definitely older than the one I took on the departing trip (Vancouver to Calgary), resulting in an older seat product and a broken armrest which didn't bother me much on such a short flight. Leg room was definitely a little more restricted compared to other WestJet's 737s bulkheads but overall it was still fine. It's amazing how a blocked middle seat can help with comfort, as well as the feeling of a premium treatment (even though it's not much of a premium thing). Recline was noticeably more than regular Economy. I wish it would have been a newer plane but overall a really good seat. I look forward to trying them again on a longer flight.

✅ Verified Review | Flew from Vancouver to Calgary on WestJet's Plus product. Seating was in 2x2, similar to regular Economy Class but with the middle seat blocked off. If their seat is in fact 17" wide, I would understand others' complaint with the width when flying long-haul. However, for short-haul flights, I do not see any reason why the seat would be uncomfortable. The leg room was noticeably way more than Economy. I've flown long haul in Premium Economy with other airlines before and I understand the differences between a regular Economy seat and such seat. However, this was my first time in Premium on a domestic flight and boy do I see the difference. The extra seat pitch made it possible for me to sleep on a day-time flight. There was a power outlet in every seat which made it a breeze recharging my electronics before landing. There was also extra food storage as a result of the blockade of the middle seat. Great seat overall.

Seats are 1990s style. Reclining function was not available - no button. Infotainment, however was more that just inadequate. Some TV channels playing the same Big Bang Theory episode on 3-4 channels, both on the inbound and return flight, 8 days apart. Movies - no information as to which movies playing, and once they commenced you have to go up and down trying to figure out. In addition, announcements sometimes blackout the movie (which is not paused) therefore losing content by the minutes. On the return flight, the movies paused with announcements. For those wishing to power devices: no such thing. All and all, value for money, 1 star. May have been 4 stars when launched, like Air Canada, we are antiquated.