WestJet Airlines

Not Verified | We flew transatlantic from London (LGW) in October 2024. Upgraded to econoflex seats thinking it would be similar to economy plus on Air Canada with more space in the seat. The seats we got were no better than all the other economy seats and they were the most cramped and uncomfortable seats I have ever experienced; minimal padding and very narrow. So tight was the legroom, I could not physically reach down to the floor to retrieve items I dropped - i am not a large person at 5’ 7” and 160lbs. We booked three seats for three people but found there was no window in our row (9) on the left (port) side of the aircraft. It was not possible to read a magazine horizontally in front of me, it was propped up by the seat back in front of me. The seat pockets are fitted with inflexible netting which does not allow much to be stored; I had trouble getting my water bottle into the net. There are no screens in the rear of the seats; passengers must use their own devices to access the entertainment system which was not as extensive as other airlines provide. It was rudimentary and holding a phone or iPad up for the duration of the flight was a chore. The flight information was also pretty basic. WestJet have opted for only two toilets at each end of the aircraft, one for the economy cabin and another for business class. Not nearly enough for the number of passengers aboard since economy pax are asked not to use the business class bathrooms when the tiny curtain is across the aisle. I feel sorry for the cabin crew who have to work in extremely tight spaces. I think there was more space in the overhead bins than was provided for passengers. Finally, the overhead air nozzles were pathetic and provided a weak airstream despite our best efforts to adjust them while at the same time the aircraft interior was too warm for the entire flight.

Not Verified | This is undoubtedly the most uncomfortable airline seating we have ever endured. WestJet is obviously the Canadian version of Spirit Airlines here. The seats are too narrow, do not recline more than an inch, and there is no padding whatsoever. Worse than sitting in a lawn chair for five hours. I will do everything in my power to avoid this airline for the remainder of my natural days. Awful experience and never again.

Not Verified | Most uncomfortable seat I have ever been in, especially since it was a 5 hour flight. Absolutely no leg room, poor recline on seats, hard uncomfortable, narrow seats. The pilot and staff did a great job but this is a review of the plane not the staff.

✅ Trip Verified | Whilst the leg room on the outbound flight to Calgary seemed adequate, the width of the seating wasn't. I was unable to use both arms to eat. Neither the persons either side of me were big, in fact they were both small ladies. Whilst the seating was ok for short internal flights the width of the seating is not adequate for long haul. I would not travel with this airline again.

✅ Trip Verified | Edmonton to Vancouver. I was in the window seat. My right arm had nowhere to go as the passenger beside was taking up the armrest. I believe she had no choice. I spent the flight constantly trying to find a comfortable position or space for my arm and shoulder. I rested my hand on top of the seat in front, I would try and sit a bit sideways etc. I was so uncomfortable for the entire flight. The leg room was tight as well.

✅ Trip Verified | I paid for a whole seat on this flight. Much to my surprise I ended up with only half a seat. The gentleman sitting next to me was so large that the arm rest could not even close to be lowered. In fact he spilled over so far that even if I hugged the window he was right up against me. It was extremely unpleasant. Is it unreasonable to expect not to have to share your seat with a stranger?

Not Verified | Premium economy seat had a good legroom and recline. However, there’s no in-flight entertainment screen on the back of each chairs. You can access the in-flight entertainment by downloading their westjet app on your phone/tablet. The seats are dated but comfortable. I had a good sleep on these seats on an overnight flight from Toronto to London Gatwick.

Not Verified | Flew red eye from Honolulu to Vancouver. Boeing 737-800 seat barely reclines and for a 31-32 inch seat pitch it seemed a lot more cramped than other airlines with the same seat pitch. It was an unpleasant experience in this seat for an overnight flight, it was all but impossible to get comfortable.

✅ Trip Verified | The seat was okay at best. The tray table was rusty and there was gum on the floor. But the pitch was great. The seat width was amazing and the recline was good, at least for a transborder airline

✅ Trip Verified | I have flown with Westjet for over a decade. I have seen their customer service / care drop dramatically over the past few years. My flight yesterday was the worst. I have often flown Edmonton to Calgary and back. The plane was always a Boeing 737 - it is not luxurious (no leg room, small seats) but it is much better than the Bombardier Q400 I was forced to fly on yesterday from Calgary to Edmonton. It is a short flight but it was miserable. The seats are 10-20 % smaller than the 737. This caused me to have my legs and arms in constant contact with the person next to me. There was no room to move at all. Flying in general has become unpleasant. Unless you can afford special passes or first class you are treated like cattle in the airport. I felt like a can of sardines thrown in the garbage on the flight. Air Canada has not been perfect in the past BUT after yesterday's Westjet flight I will be looking to fly with them and not Westjet.