Virgin Atlantic

SFO-Heathrow-SFO. Premium Economy seating was good. Leather seats that reclined. The flight to Heathrow was full crew was friendly and professional. The food was nice and the amenities wonderful. The crew on the flight to SFO were a bit more flustered even though premium economy was sparse. They seemed to forget about me on a few occasions (not asking if I wanted things taking away other things making sure I was in premium economy and not economy etc.). They were definitely flustered. As someone mentioned previously I also noticed the premium economy bathrooms were opened to all in economy though the business class bathrooms were off-limits to premium economy passengers. I would fly premium economy again as what I saw of the economy seats were awful.

The seats were so narrow that it was impossible to move without either switching on the light or calling the steward. Lack of cushioning on seats mean a numb behind after a few hours.

I have travelled Virgin Atlantic for over fifteen years. I usually take between three and five flights a year with them. If the there was no loyalty scheme I wouldn't fly with them anymore. Here's why - the seats in economy are small and have limited legroom (31 inches). They no longer offer any of the great benefits they used to. The amenity kit has gone and the meal has been reduced to its most basic form. Anyone who flew Virgin in the good old days would be amazed at what it's turned into. I have flown all three classes and the emphasis is now all about Premium and Upper. Virgin is all style over substance these days. It all looks amazing in their fancy commercials but the reality is that if you can only afford to fly economy they really don't care about you.

These are by some distance the most uncomfortable seats I have ever endured in an aircraft. The seats are on the small and narrow side but the over-riding issue is how hard they are and the position they force your lower back into whether you recline your chair or not. After only 2 hours I was in pain. To put this in context I have taken flights lasting up to 15 hours and have never been moved to complain about my seat before. I will never fly Virgin again.

SFO-LHR-SFO. Old seeming plane Premium Economy was not worthwhile. No amenity pack on return. Filthy toilets but nice FAs. Pretty uncomfortable overall. Also Premium Economy toilets were avail to all Economy passengers.

Premium economy Las Vegas to Gatwick. Cabin staff good the rest of Virgin Atlantic don't give a damn after they have your money. When you complain they just give you a corporate answer and brush you off with any of the excuses they have for each situation. You pre assign seats and rarely get what you ask for you ask why and they tell you its an aircraft change even though the layout is the same. They are untrustworthy. I have given them many chances but they keep letting me down.

I am slim but had to wedge myself into the seat. With the TV control in the side of the seat you have to get out of your seat to get it. Was so cramped that I didn't bother getting up on the flight out or back which was unhealthy. Very uncomfortable. Virgin is now a budget airline without the budget prices.

Outward flight seat in Row 42 opposite crew door - which opens and closes all the time as they go for a "rest". Return flight seat 54G - no leg room and if the person in front reclines the seat you have little room and cant see your screen

On a night flight Los Angeles to Heathrow seats extremely cramped. Once seat reclined slightly for sleeping it moves forward making legroom impossible. I am 5'2" and knees were touching seat in front. Seats hard and uncomfortable. Will re-think using Virgin again. Slightly better outward on 747.

Nightmare in Row 31 centre aisle on night flight from Boston to Heathrow. Started trying to check-in and choose seats 24 hours before departure. Failed on all counts. Called London from hotel four times. Promise made to put note on Boston file but no record of call admitted by ground staff on our arrival at the airport. Row 31 is the first middle group of four seats behind the bulkhead separating Upper from Economy Class. My partner and I are not fat people but we could not fit ourselves comfortably into these extra narrow seats with airbags attached to the safety belts which were using up even more of the limited width. A kind young man offered me his exit seat as I suffer from arthritis in my hip. My partner was not so lucky. She spent the entire night flight with her arms crossed (as the passengers either side of her had taken both arm rests. Virgin Atlantic. Why does Virgin Atlantic online check in system not work and why are they offering four seats on a plane that even slim people cannot sit comfortably in? If any passenger is offered a middle row 31 seat and is larger than a size 8 to 10 for your own good cancel your flight and fly with someone else.