Turkish Airlines

✅ Trip Verified | We flew TK62 from IST to KUL in seats 3E/3F. Upon arrival, we saw industrial tapes on the middle divider between the seats. The tapes hardly hold the divider down and we in the end have to use a blanket in the middle slot to keep it down throughout the flight. No crew acknowledgement or apologies for such inconvenience.

✅ Trip Verified | Awful seats on the A330. Very uncomfortable legroom for a long haul flight from Istanbul to Bangkok. This had to be similar to a low cost airline's legroom and is not in the same league with any other airline. Utterly disappointed with this airline and I've had several bad experiences with Turkish Airlines a few years ago. Terrible legroom, seats were uncomfortable and dated (over 10 years the cabin is and starting to show its age) I will no longer fly Turkish Airlines for long haul and would be better off flying on 5 star airlines for long haul travels like Singapore Airlines, ANA, and Qatar Airways in the future.

Not Verified |  I flew Turkish Airlines Business Class on a Boeing 773 from IST-LHR (Aircraft: TC-JJS). The cabin was clean. And the seat was also clean. Storage places were available under the foot rest area, as well as the storage bins and on the side of the seat below the reclining controls. Power supply was available under the arm rest. Wireless headphones were also provided. The IFE was controlled through a remote which was conveniently placed under the seat compartment, It was responsive with minimal lagging considering this was a slightly older cabin. The seat itself was very wide and comfortable. And it reclined into a full bed. However this was a day flight. I had reclined into a rest position but not a bedtime one. The only thing the aircraft lacked was a privacy screen which I would prefer on longer hauls.. An excellent experience, I would definitely fly it again

✅ Trip Verified | When reserving the ticket, I have paid for seat selection and selected window seat (7A) for 12€ surcharge. There was no window in that row on that side of the plane. And as the plane was fully booked, I couldn’t change my seat after boarding it. The lack of the window in the seventh row was never mentioned during the reservation process, nor it was on the drawing during the seat selection.

✅ Trip Verified | My family and me were on our way back from 11 day holiday in Turkey, where we've been given 10a-c and 11a-b seats on boarding. Later we learnt those are emergency seats. When airplane started taxiing, crew chief came to my 16 yrs son seating on 10a and told he must leave that place because airline rules. He was separated from the rest of the family to the rear seats. Flight attendant told I can join him after the takeoff, but other attendant didn't allow that. I sent the complaint feedback asking why my son was separated from us, while my 15yrs daughter kept sitting on 11a - emergency exit. I asked why they issued us those boarding passes if that's against security rules? Did the airlines expose my daughter's and other passengers' lives to danger, because they didn't move her to other seat? I tried twice to get the answer, but they're obviously not reading the feedback carefully. They answered only to the reason why my son is displaced, not the other questions. It's very disappointing and will try to avoid THY as much as I can, since they not trying even to give serious explanation or apology.

✅ Trip Verified | Legroom is absolutely unacceptable for long-haul. I’d been on TK flights before between, among other routes, Istanbul and São Paulo, Istanbul and Shanghai and Seoul. My knees simply hurt at the end of every trip. The footrest takes up a lot of space and is totally unnecessary. Not considering this airline again, despite the service and nice lounge at IST. Service can be significantly improved as well.

✅ Trip Verified | Horrible recliner seat, backrest only recline about 6 cm, no legrest for people above 1,42m. A ripoff, never again

✅ Trip Verified | Flying to Zanzibar from Istanbul. The business class seats are not suitable for a trip of + 7h. This is not a business class but it has the price! Once arrived in Zanzibar, they even don't change the blankets. Worse experience ever.

✅ Trip Verified | Great seating space. Very impressed and unusual from what I experienced. The aircraft is outdated and seems to be from the years 1980s. Legroom space made the flight enjoyable.

✅ Trip Verified | Arrived at Heathrow to check in as unable to online LHR to Istanbul, Istanbul to Male and the return flights. Had already prebooked seats when checking in these were not booked even though confirmation received. Checked with Customer Services - not all seats booked! The ones we were allocated one was booked to another passenger - changed our seats so as together. Also check our ongoing flights to make sure that all seats were booked - all ok. Arrived at boarding and were told that the seats we had been given were allocated to someone else they had to change us again - argued as we required extra leg room which had been paid for - finally found these. On return arrived at Male airport to check in - seats had been allocated to another party - we would have to be moved - extra legroom not available as flight full - asked for confirmation of all this and staff said that he would give this to us at the boarding gate. He did give us the documentation but also we were informed that the people who had booked the seats that we had booked had not turned up so we could have them - put 2 and 2 together and get the answer that we were the people that had not turned but!! but we had and were told that the seats were taken by others. What a joke. On the plane on the short haul it took over an hour to get a drink and food and then on the long haul it took over 2 hours before the cabin crew asked if we wanted a drink and our evening meal, over night flight then the lights went out not crew to be seen they had gone into the hold and were sleeping! 2 hours before landing they then appeared with breakfast and asked if we wanted a drink. I have never been on a flight that was so disorganised and would advise people to stay clear as if you book your seats you may not get them and also be told that you have not turned up!! have complained but the response was negative they can change seats if need be even if paid for. Stay away, absolutely useless.