Thomas Cook Airlines

Not Verified | Great Legroom on A321, and they have communal entertainment in short and long haul routes. The food menu is quite limited compared to other airlines. If you want headphones to watch the entertainment it will cost you an additional £3,unless you are in Economy plus.

✅ Trip Verified | Had extra leg room seats at for 11BC. These seats were excellent and well worth the extra money to have the extra space and no other passengers next to us. Very happy with these seats.

✅ Trip Verified | Economical but that means you get what you pay for when it comes to comfort. Reasonable flight, good service, you have to pay for drinks and above the basic entertainment package. Recently travelled Manchester/Orlando (return) on their A330. As regards the seats in Economy I must agree with the majority of people and the criticism. There may be adequate legroom, but these seats are not long-haul standard, they are seriously damaging to a persons health, people should not sit in these seats for long periods (I.e. >3 hours) especially if they have sensitive backs or have back problems. Their is no adequate butt padding or lumber support on the seats. I don’t have these issues but throughout the flight out and return, I suffered serious back cramps in the lower spine/coccyx. I travelled on Virgin and an alleged antiquated Jumbo in August to same destination, no problem with seating or any back pain. Thomas Cook, you have definitely got the wrong spec seat in Economy on the A330 long haul. Recliner button underneath the seat also is confusing. Moral is, “You pay your price and put up or shut up”. I’m almost tempted to say I would not recommend the airline but the pricing is very favourable.

Not Verified | This has to have been the worst flight I have experienced to date. I am of average build, female and nowhere near 6ft tall. The width of the seats and the seat pitch is just awful, not nearly enough room to move even in the slightest. I dread to think how uncomfortable some larger people must feel. Our flight was only 4hours but it has to be the most uncomfortable 4 hours experienced on an aircraft, that combined with the heat inside the cabin. I had heard bad reports about this airline before but thought we would give them the benefit of the doubt. I can assure you Thomas Cook we will not be flying with you again.

Not Verified | This was the most uncomfortable flight I've ever flown. The seat pitch and width are ridiculous. It was a 4 hour late night flight (Santorini to Newcastle) and I could not move my legs due to the restrictive space. The airline could not possibly have squeezed so many seats on to that plane. I will not be flying this airline again.

✅ Trip Verified | The most uncomfortable flight to Tenerife! I am just over 6ft and my knees were hard pressed against the seat in front. A very numb bum at the end! Compounded by no complimentary drinks or food!

Not Verified | The seats were the most uncomfortable I have experienced and it’s a long haul flight, leg room was ok but seat hard and not much room between passengers - also no controllable aircon and it was hot a lot of passengers complaining. We wouldn’t fly with Thomas Cook again, doesn’t even come close to the Boeing 787. Couldn’t find how the seats reclined I didn’t see no seats reclined.

✅ Trip Verified | Seat pitch is ridiculous, I am 5'10'' and found it difficult to sit without my knees touching the seat in front. Ordered a meal which was good, but had to hold the meal up to my mouth to eat it, as with the tray down I literally couldn't move. Cabin staff very good. But a 4 hour flight, cramped up without enough room to read a newspaper or eat like a civilised being is not good.

✅ Trip Verified | I agree with the comments on seat legroom or rather lack of. My husband is under six foot but struggled to actually get into his window seat. It’s a challenge to put the tray down without knocking the person next to you never mind trying to eat or drink from it. Trying to retrieve a small bag from under the seat in front is almost impossible. Having said all this the service and staff were excellent and have booked with TC long haul early next year this time in Premium economy-hope this doesn’t disappoint! Thomas Cook is an excellent airline & would only recommend to friends & family with a warning about economy legroom.

❎ Not Verified | Return trip to Dalaman. Rarely use this airline and after my latest experience remember why. The seats are wide, the seatbelts ok but the gap between the seats is shocking. So much so that 50% of people on the plane were unable to use their tray table. You have to be a size 8! The overhead locker space is full with Cabin Crew bags and supplies for the flight. This includes their "reat idea of Air Shoppen where people can buy duty free in advance and get it bought to their seats. Major problem - it has to be stored somewhere and it's I the overhead locker space. It took over 1 hour to board the plane both ways because passengers struggled to sit in their seats find luggage space - one of crew complained about the size of the bags but these comply with TC regs,so you need to sort it TC.. Charge less for hold luggage, take a couple of rows of seats out on each side and stop Air Shoppen. It might make short term financial returns but it will damage your future ticket sales. Think twice about booking!