Swiss Intl Air Lines

✅ Trip Verified | Not worth the money. The old seats have seen better days. IFE becomes useless for a 6ft passenger when the seat in front is reclined because your screen becomes illegible due to the old monitor's available viewing angle. To avoid the IFE box being installed in the legroom of some seats I paid extra for a seat reservation. After boarding, however, I had to realize that there was such a box. When I complained that the seating map does not correspond to the reality in the cabin a crew member simply told me that they couldn't help me. They just offered me to unload my suitcase so that I could stay in Zurich if I didn't want to accept the situation. Very annoying is, that this happens repeatedly. Seems SWISS just ignores the incorrect cabin map. The airline is not to compare with the Swissair of old. SWISS - sad, so sad!

✅ Verified Review | Worst economy long haul seat I have ever experienced. It's great that economy seats recline but the recline on these seats is so much that when the person in front of you reclines you have almost no space between the screen in front of you and your face. Also when the seat reclines it does so right into your knees. And in a window seat with the entertainment box taking so much of the legroom space this is unbearable. The entertainment system is out of date with the old fashioned remote. All around uncomfortable.

✅ Verified Review | What a mistake of Swiss to have this configuration of 3x4x3 in a plane (Boeing 777-300ER) that makes long flights. Seats were extremely narrow, even eating was just a challenge. Legroom was good and the IFE screen was very good and large. USB powerport also nice.

✅ Verified Review | Very nice and spacious seats in our A320. Enough legroom en seatwidth were good. More spacious then onboard their 777-300ER's. Overhead screens were present but no charging options installed.

✅ Verified Review | Awful seats, lacking in good legroom, lower back and thigh support. I used the given pillow for additional lower back support but that was still inadequate. I like that there were no controls or buttons in the armrest - everything was in the screen, very very nice. Perhaps that's the way they manage to squeeze out some additional inches in the width? Didn't feel any more spacious than other economy class.

✅ Verified Review | I flew from Zürich ZHR to Nice NCE with Swiss Global Airlines. Since February 2017 they use the brand new Bombardier CS100 as first operator on their route. I really enjoyed the flight. The CS100 is a very silent aircraft. I sat in the last seat at the back of the aircraft. And it still was very silent. The CS100 has huge windows. They are around 26% larger than the 737-800 windows. The CS100 has got a very large central aisle with a 2x3 configuration. The head rest felt very good. The table is robust and has a good size. But there is no Inflight entertaining system. But Swiss global airlines does not operate on more than 1h 30min flights with the CS 100. And the cabin air felt fresh. If you are looking to fly on a CS100 with Swiss. You will have a comfortable flight for sure.

I have booked this flight about six month in advance, and I also paid for reserved seats. When we got our boarding passes we saw that my wife and I had different seats, even not in the same row as they changed the airplane type. The staff in SFO ignored our complain. They said we are only paying for a window and an aisle seat, and this is what we have got. So we would have to sit separated during a 12 hours flight, my wife having fear of flying. Another passenger was so kind to switch seat, so at the end we were sitting close to each other. But my Email complaint to Swiss also was not successful. After 6 weeks, I got an email, full of phrases but no regret.

✅ Verified Review | The A330's of Swiss have really old seats, but with personal IFE Screen. The seat pitch is generous and the recline is good. Also the firmness of the seat makes a trip quite comfortable. One disturbing thing is the fact, that the personal IFE screens do not have a touchscreen but a remote control and that is complicated.

✅ Verified Review | This was my first (and last) flight with Swiss new Boeing 777, which is scheduled to replace the A340 fleet. Swiss queezes 10 seats in a row, which makes it extremely uncomfortable to sit. This was a short flight, the plane is designed for ultra long flights. I can't imagine flying with it to Hong Kong or even JFK. The guy in front lowered his seat and the backrest was 8 cm (3 inches) from my face. Reading or watching the video screen was impossible. The seats are very narrow in width and also the distance to the seat in front is very small. I am 190 cm (about 6ft.4) and weigh about 110 kg (240 lbs), so I am about average but usually have no problems in widebody jets. Thank goodness the seat next to me remained free, Even people smaller squirmed in their seats. I can only warn everyone over 6 feet to go on this plane. It is the worst I have experienced in widebodies (and with about 3,500 flights in my life I have seen a lot).

A comfortable flight on LX1271 to Zurich from Copenhagen followed by an awful flight from Zurich to Porto on LX2064. Although I had asked to check my baggage at Copenhagen, the check staff had weighed it and told me to take it as carry on, I was harassed by ground staff who insist on weighing my bag with a handheld scale, and insisting that it was over weight and be checked baggage. I tried to explain that it had been weighed by a finer instrument at check in in Copenhagen but this person just wasn't listening. When we boarded we discovered we had been allocated seats in row 39 which have no window and no recline. Just terrible - I the flight on LX1271 shows that Swiss Air can be great but LX2064 shows the flip-side. Bad staff, bad attitude, bad service. Beware!