✅ Trip Verified
| The service was great. I could change my meal option without a problem on the phone, although I booked through a third-party website. Also on-board the staff was friendly and service was great. The problem starts with the plane: the A340 seats are very old and were updated with an entertainment system. In reclined position you can hardly see the screen and have to change into an uncomfortable position if you want to use the entertainment system. If you want to work, however, the situation is worse. When the person in front of you reclines her seat, you cannot even fit a laptop between you and the seat in front of you, let alone placing it on the tray table so you can actually work. This leaves you with the option to sleep. However, this is also not possible as the seats are incredibly uncomfortable for a long distance flight. So finally you are left with reading a book, if you brought one, which means disturbing the other passengers with your reading light. If you are of a rather less antisocial nature you are left with staring at the ceiling for 12 hours. The complete lack of comfort in economy also has an impact on the situation on board: people will start walking around, when the person behind you or in front of you moves they will automatically hit your seat and wake you up if you have managed to fall asleep in the first place. I was woken up five times. Conclusion If you can avoid it do not fly long distance with Swiss. For the short distance, i.e. within Europe, it is great: Like Ryanair in terms of comfort, but with much better service (which comes at a price).