✅ Trip Verified
| We upgraded to business after receiving an offer from SriLankan showing a luxurious flat bed in business class. It was a complete lie. What we got instead was a sad old 1980s seat that was barely better than economy. The service and food was okay, nothing spectacular. I would not have paid a cent to upgrade to this from economy. Sri Lankan have an asterisk at the bottom of their offer saying that the seat may vary which you assume might be configuration but not standard. What they did was deceptive and misleading and really should be penalised by law. It’s like paying for a Mercedes and getting a Toyota, sure they both get you from A to B but that wasn’t what you paid for.