SriLankan Airlines

✅ Trip Verified | Currently sitting on my flight from Colombo to Dubai and I'm shocked at how uncomfortable the economy class seats are. The middle of the seat has a big metal lump protruding out of it and when you lift the headrest, your shoulders are resting on more hard metal. The actual shape of the seats are awful too. They're almost curved so you feel like you're sitting like this: C. Not to mention the seats are thread bare with little to no cushion on them. The only thing I'm grateful for is the fact my flight is only 4.5hrs long, I don't know how I'd be able to cope with any longer. If you're considering Sri Lankan for a long-haul flight in economy and comfort is important for you, I'd strongly suggest you look elsewhere.

✅ Trip Verified | We upgraded to business after receiving an offer from SriLankan showing a luxurious flat bed in business class. It was a complete lie. What we got instead was a sad old 1980s seat that was barely better than economy. The service and food was okay, nothing spectacular. I would not have paid a cent to upgrade to this from economy. Sri Lankan have an asterisk at the bottom of their offer saying that the seat may vary which you assume might be configuration but not standard. What they did was deceptive and misleading and really should be penalised by law. It’s like paying for a Mercedes and getting a Toyota, sure they both get you from A to B but that wasn’t what you paid for.

✅ Trip Verified | Hardly any legroom. I was seated in non reclining row before the exit row. I am 5’10” and my keens where touching the front seat. There wasn’t enough space to move legs to build any safety cushion, to protect knees. Highly uncomfortable. When I web checked in, their website didn’t show this seat as non-reclining seat.

✅ Trip Verified | Crowded noisy plane, maybe the noisiest I have ever been on. Lots of families heading to Sri Lanka for school holidays and so many screaming babies. This is something beyond the airline's control but what surprised me is that there were no basinets set up on bulkheads for babies to sleep in. I felt the airline did not handle the situation well. Also the food, entertainment and seats were average at best. No in seat power etc. Pretty tough flight.

I took long haul flights Colombo to Tokyo return on SriLankan Airlines A330. In the outbound CMB-NRT, there was a foot rest, but there was not in return NRT-CMB. The seat pitch is small. So is the width of the seat. There was not much variety in in-flight entertainment compared with other airlines. There is not much room of recline of the seat. When the passenger in front of me reclines, the display comes very close to me. Overall, the seat was not comfortable for 9 hour flight but cost-performance is good.

SriLankan Airlines A330 was a bit old. Windows are scratched. Cabin is clean and better than average leg-room. Cabin staff are nice and helpful. Flight is on time. Meals are average. Two choices of standard meal (common menu and local menu if you wanna try).

Plenty of legroom. No footrests on outbound but there was on return. Compared with most economy seats this was very good. Seats reclined to a comfortable position to sleep. All controls for entertainment easily accessible in front of you also screens tilt to suit your needs.