Singapore Airlines

✅ Trip Verified | We flew Singapore to LAX Premium Economy and were completely disappointed. The seats had recline and footrests alright but were so narrow we were both very uncomfortable all night. Food was awful (stale buns) Eg Pasta shrimp salad had no dressing, vegetables were stewed beyond recognition . Service was brusque to the point of being rude. Icecream tub was almost thrown at me in the haste to get service done quickly . No welcome drink. Requests for water were forgotten. We have in the past had the pleasure of travelling premium economy Air NZ and there is NO comparison. Don’t know what happened to Singapore Airlines supposed excellence for service. Their Premium Economy offering was fairly price competitive (albeit our first leg from Australia was only offered in economy), however I think they make this happen by essentially providing economy level meals (No amenities pack ). The poor service is a total shock. Have they lost their mojo?

✅ Trip Verified | The Boeing 777-300 leg room was sufficient leads to good. The recline was pretty good. The cup holder for mine was broken so I should’ve put it on the pocket in front of my seat

Not Verified | Booked an extra leg room seat on this flight from Singapore to Melbourne. I couldn’t sleep as my seat was in an aisle and I kept having to move my legs for the staff to go to the kitchen and for people to get to the toilet. Do not book this seat (49C) or 49A for that matter as the cabin door blocks the majority of your leg room. The plane feels super cramped and old. If you want an extra leg room seat that is actually an extra leg room seat and not in a walkway then book the A380.

Not Verified | This was the best flight I’ve ever taken. Leg room was fantastic as were the staff. The layout of the plane makes it feel spacious. Genuinely the easiest 13 hours I’ve ever had on a plane. The only issue I had was that my seat didn’t recline far.

✅ Trip Verified | The worst premium economy for the price. Don’t waste your money. Treated like economy passengers with same food, service and access to toilets. Seats didn’t recline very far and leg rests barely supported legs. A very uncomfortable experience. TV screen is very large but that is the only good thing.

✅ Trip Verified | Singapore Airlines 2015 version of the Economy seat is a very comfortable seat. It has a touchscreen and a controller with a small touchscreen on it as well. The seat also features a comfortable legrest, an adjustable headrest, many seatback compartment pockets convenient for storing small things, as well as a cup holder. The tray table was large, practical, and even had a mirror as a nice touch. Legroom was excellent and recline was sufficient. With many airlines switching to a 3-4-3 configuration on the Boeing 777-300ER, it is good that Singapore Airlines still retains a 3-3-3 configuration.

Torture for anybody over 185cm in height. Had my worst eco trip ever. The new Eco seats in SQ economy on their A350 are absolutely terrible. Seat pitch is on par with any low cost budget carrier. Bearable for 2hours but definetely not medium or longhaul. Absolutely no legspace and the most narrow seats I have sat in. Thats the stadard seats, the additional legroom seats against a surcharge are fine legspace wise but even more narrower as the tray folds out of the armrest and the compartment takes up space. Also end up with a weird seating position when the screen is folded under the seat as also this protrudes. Really disappointing and no idea who at SQ came up with these seat designs but seems from groundstaff and cabin crew feedback that this is a common complaint. If you have to fly Eco and are on the tall or wide side then suggest other carriers as this was definitely my last SQ Eco flight.

✅ Trip Verified | I normally do not have any problem with airlines configuring their Boeing 787-10 with a 3-3-3 configuration, however Singapore Airlines managed to screw it up big time! How did this seat become so narrow? Qatar Airways, Thai Airways, All Nippon and others all have their 787s configured in a 3-3-3 configuration, but the seat width on those planes are wide enough for my shoulders, and hence a comfortable flight. The padding is also hard, yet the seat is very thick. The seat base is quite small, and you may sometimes just fall off the seat. There is no remote for the TV screen, it was responsive except for one incident. One thing I don't understand is that there is a camera in the tv screen. The other seat functions are good, legroom is fine but the seat has set a bad taste for me and future flights on Singapore Airlines. Hope they can improve in the future or change their seat entirely. This was only a two hour flight to Bangkok. I can't imagine what it would be like on a red-eye flight to Japan!

✅ Trip Verified | On our flight from SIN-HKG (SG856), my wife and had the best flying experience we have ever had. We just happened to be celebrating our wedding anniversary. The flight crew on the upper deck of the A380 was incredible! From the warm welcome entering the aircraft to the personalized greeting at our seats, the crew made us feel incredibly comfortable. We booked seats 96D/F. They were incredibly comfortable in the upright and lounging positions, and when both seats are in the “full flat” position, they turn into a double bed. Although we were on a 4 hours day time flight, it was fun being able to lay next to my wife. The IFE system was great. The monitor was large and the resolution was great. The noise cancelling head phones worked well and were pretty comfortable. We both took advantage of the “Book the Cook” items for our lunch (she had the ribeye steak and I had the Lobster Thermidor) and there were both delicious. After lunch we were talking with the flight attendants and our anniversary came up during our conversation. About 5 minutes later a group of flight attendants were at our seats. They gave us a couple of Singapore Air A380 teddy bear, a glass of champagne and one of them was carrying a ukulele (they knew we were from Hawaii). They proceeded to sing a Happy Anniversary song to us, this was an incredible surprise and treat. We’d like to send our heart felt thanks to the flight attendants

✅ Trip Verified | Singapore Airlines have made a big mistake if you are a business class traveller like myself. The seats on the new A350 are so narrow there is almost a feeling of claustrophobia about them and to say they are uncomfortable is an understatement! Not only are these seats narrow they have no storage and there is essentially no back recline! To move or recline the back of your seat you have to move the whole seat forward when pressing recline button. Essentially you have to start the lie flat position which takes the whole seat forward rather than just the back rest. My trip last year Adelaide to London on the 777 was so ridiculous with the leg and recline positions I actually considered cancelling my return trip except for the fact that I managed to change my seat to the centre aisle bulkhead seat which was a little better, not so with the A350. This is a disaster.