✅ Trip Verified
Absolutely the worst business class seat I have ever experienced! OK the width of the seat is acceptable, but the legroom is absolutely appalling - less even than I would expect in a normal premium economy seat. Plus limited recline, circa 30 degrees from vertical, upon which when the person in the seat in front of you is reclined you have even less space to maneuver in and out and are pretty much forced to recline yourself to retain a semblance of spacing. Added to which the seat controls, such as they are, for recline, footrest, lumber massage are really stiff mechanical leavers (no electronic adjustment) so for example to recline push hard back on the lever then physically push the seat back. For a brand new plane absolutely abysmal! In addition there is literally no in flight entertainment system, at least in the seat backs. In business one is issued with an iPad which can stream movies etc. through the Silk Air WiFi. This does not support Internet connectivity, only the IFE. If you want to use your own device you need to have previously installed the Silk Air app from the app store - something nobody tells you before you board. In the cramped seat space there is very little place to put the iPad, even on the little plastic prop available on request, so one ends up holding it whilst also trying to juggle a meal or whatever. No noise cancelling headphones, just cheap in-ear buds issued and recovered, so I plugged my own noise cancellers in to the iPad. No capability to connect via Bluetooth of course. I found it impossible to doze let alone sleep on the 4.5 hours midnight flight so tried to pass the time with the limited selection of English language films on the iPad. Literally the only redeeming feature of the whole miserable experience was the cabin crew who try their best to give high quality and attentive service. I feel sorry for them having to pretend that they represent a proper business class operation, which this manifestly is not.