✅ Trip Verified
| In September we took our first Business Class flight for a couple of years returning from Samoa on QF340. With a flight time of 6.5 hrs and late arrival into Sydney, we were looking forward to the extra comfort and service. We had seats 5E & 5F located next to each other in the center of the aircraft. The seat design is an insult to passengers travelling together, the idiot who designed these seats has no idea about the needs of travelling companions. You are separated by a fixed “divider” making it almost impossible to see each other and have any form of conversation. My wife is an anxious flyer due to an experience with an emergency landing which almost had a fatal outcome for all on board. Being separated like this made it very difficult for her, I spent half the flight on the edge of my seat leaning around the “divider” so I could talk to and console my wife who was stressed throughout the flight, very uncomfortable. Economy Class would have been so much better. There was no welcome drink or an amenities kit – where has the Qantas standard gone! For dinner we were served roast chicken that was inedible, tough and chewy! No entrée and the little dessert cake came in a paper box. After eating half of the dessert, I stopped due to a piece of the paper lining coming free and ending up in my mouth – disgusting! My wife didn’t touch her dessert. Why are we paying extra for this rubbish, had better meals in economy. While the seat and food proved to be a huge disappointment, the staff were very friendly and attentive. Being a “gold for life” Frequent Flyer, I have experienced many O/S business class flights over the past 25 years but this was the worst, never again – Qantas has totally lost the plot!! When we go to Europe next year, it will be on another airline.