✅ Trip Verified
| We flew Sydney to Bali and back this weekend (left on OD172 and returned on OD171). I had pre-booked meals for my partner and I on both flights because on the website it said that there was no complementary food, and we only received one correct meal out of four. The flight attendants were just as confused as us, and one one of the legs didn't seem to have any information about the meals we had pre-booked. On the second flight the food just wasn't on the plane. Insult to injury - everyone got a free meal on the plane so I didn't need to have pre-booked. Currently waiting on a refund. On OD172 into Denpasar our flight had a go-around due to strong winds, which resulted in us landing 30 minutes late. There was zero communication from the flight deck. On OD171 into Sydney the in-flight entertainment was not working, and there was no mention of what was happening other than 'the in-flight entertainment has a glitch'. My screen was flashing for the entire flight and I could not get any sleep. The USB charger on my IFE was broken. The hostess refused to give me a cup of water, saying I had to purchase it. I was given a cup of water when I was given the complimentary meal (the wrong complimentary meal, not the one I paid for). There's no space for bag storage up top in the last 5-6 rows of the 737, service stuff (cups, napkins, trash, etc.) was stored there.