Malaysia Airlines

✅ Trip Verified | IFE inconsistent and poor - if you end up flying on one of MAS' 737-800s that have not been refurbished or retrofitted for some reason, despite having a core fleet of 737-800 for a long time now, there won't be any inseat IFEs, even in business class. If you do get to board a "standard" 737-800, you'll find the IFE rather outdated and tedious to use, compared to other similar airlines. Endless clicking and scrolling just to look for movies/music/shows - very poor user interface and leads to passengers spending too much time holding the remote, which is not ideal given the current situation. Flight Info function was not working at all on one flight, which was inconvenient.

✅ Trip Verified | Seat was decent and clean, the legroom and seat width is sufficient. But one thing that annoys me is the seat recline not functioning. The economy class cabin needs refurbishment because it is still the same cabin I have been a few years ago. The seat does not have a headrest. The IFE system is decent but outdated although the entertainment content is still up to date. The interface needs a new look, including the system and console itself.

Auckland to Kuala Lumpur on an A330-200. Generally I'm not wider than the BC seat, but even the crew said this plane was poor - there's not even a crew area. Whoever conceived the old A330-200 design obviously had no intentions of spending 10+ hours there. c. The food and service was ok, not the best I've ever had on Malaysia Airlines, but acceptable - 2 perhaps 3 staff for maybe 13-16 customers ? I am at KL now and earnestly hoping to get some sleep on the A350-900 from Kuala Lumpur to LHR cos sleeping on the A330-200 was nigh on impossible except for early teen size people.

✅ Trip Verified | Although the configuration for the seats are 2-4-2, the configuration at the rear are 2-3-2. As I thought this would give me extra space, I was very wrong. The seat is not aligned to the front thus causing some weird angles for your legs, making the whole flight extremely uncomfortable. Do not choose the last few rows.

✅ Trip Verified | Another leg and another disappointment. We had reserved our seats months ago and by the time we checked in online we were moved with no reason to the back of the second cabin. In spite of telephone calls and conversations with manages at both Sydney airport and KL airport there was nothing they were able to do for us not even an upgrade to business suite. I am Gold/Esmerald member of OneWorld. Malaysia airlines Business class seats were designed for a much smaller population. I am 5” 10” and I struggled to lay flat. It is a narrow and short space. The bulk head seats are the best if you are tall and our were taken away for no apparent reason. The cabin service is somehow scatty. If you don’t ask them for what you want they don’t offer you. Politeness on this particular flight was not apparent. The food & drinks were good. But do not wait for a top up. They will not come around unless you buzz them . Entertainment is very poor 2 blockbuster new movies. Once you have watched on the way out there is not much to watch on the return flight. Even though Malaysia offers individual seats they are not the most comfortable or spacious. Their service has changed since last time I have flown with them. It is not as attentive as used to be. Malaysia Arlines would not be my first, second or third option when I fly back to Australia. There are a couple airlines offering a better service, entertainment and space. Disappointed.

✅ Trip Verified | I bought an upgrade from Business to their business suite. Service and seats were outstanding. We were fortunate enough to be flying only the two of us on the cabin. This is the Malaysia service I remember from 10 years ago. It is a bit different at the regular business class seats.

Not Verified | The seat pitch and width are very satisfactory on Malaysia Airlines A350. The seat reclines slightly to the back and the seat cushion moves forward when it is fully reclined - excellent. The angle of the movable AVOD screen is large enough for me to see it clearly. AVOD system was marvellous as there are many selections of programmes and applications and screen resolution is high.

Not Verified | I previously had mixed experiences with Malaysia Airlines, a few unlucky experiences include old aircraft with no personal IFE for a 5 hour flight from KUL to TPE. I boarded MH149 from KUL to MEL, and it was an old A330, well this one still has IFE. I was seated at the last row 43A and the seat conditions are a bit worn down and in need of upgrades. The window is dirty and filthy. However, the crew did what they could to make it one of the best flights I've ever been on, I experienced true Malaysian Hospitality. All of them were very warm and approachable, younger and senior crew alike. I was surprised at the thoughtfulness of the crew, they always offer something extra upon serving you. Every service be it a water or simply asking you to fix your seat upright, it was so friendly they made me smile every time. Food was good and flavourful. IFE was super laggy though, great selection of movies but it takes a whole lot time to navigate through it as it was so slow! In seat power supply Not working. Overall a great flight! Pretty sure this relates more to MEL airport ground crew, but since we weren't connected to a skybridge (walk down the plane via staircase). We were greeted at the bottom of the staircase by super friendly staff, which really made me feel refreshed after a long night flight. I saw the way the ground crew assisted senior passengers from the door of the aircraft up till the terminal and it was so warm it made me smile.

✅ Trip Verified | The A330 economy class seat was comfortable, the seat legroom was wide enough for my legs, the seat incline was better than other airlines, can incline more to the back. The seat is wide enough. The TV screen is big enough to view movies. Aisle access is sufficient. The seat storage to enough to fit in my backpack. The seat power supply is provided for charging phone too.

✅ Trip Verified | The seat legroom great. The seat recline is good the inflight entertainment was great lots of movie and tv show onboard. The crew was very nice. The crew even make a tour of the plane. Great experience with Malaysia airlines