Kenya Airways

✅ Trip Verified | Flying from JFK to Nairobi. Tried to upgrade my economy seat to business via Kenya Airways online bid system (offered several days before the flight), but my offer of $1700 per ticket was declined. I ended up pay a slight premium to move into bulkhead seats (25g & h), which was a great decision. These seats face the lavatory, which wasn’t an issue at all, and provided us with endless legroom. The seats are an exit row, so the armrests are fixed, but I did not feel the seat width was cramped. The seat recline is pretty decent, and the cushion extends out with the recline, so you can get yourself into a pretty acceptable position to sleep. The only downside is the seat cushions felt pretty thin/hard, so after a few hours you could start to feel a little bit of an ache. Overall, this was an acceptable option and probably worth the $3,400 I saved on my i upgrade bid since Kenya Business class is not really on par with other Asian/Mid-East carriers. Overall it was a good flight.

✅ Trip Verified | Whenever possible I prefer airlines offering individual pods. This particular trip was from Bangkok to Nairobi with my family of four (9 hours each way, both flights red eyes). So the 2x2x2 flat bed business class configuration was fine. I found the seats very comfortable for sleeping. The seats seemed wider and longer than the pods as my feet did not touch the end wall and I did not feel cramped while sleeping on my side. There was power outlets, reading light, fixed large screen television on the back of the seat in front, good quality duvet and amenity kit, a movable dividing screen for each seat for privacy and plenty of storage.

✅ Trip Verified | I tried to upgrade and to buy a premium seat. Every time I called either they put me on hold for a long time or the call ended abruptly. Internet chat never connected, they made me wait many times. Emails were no answered. So, I could've bought a business seat or a premium but they made it too difficult. Seat covers falling, small space, good PTV and in flight entertainment. In general was OK but for a 10h trip it is a bit claustrophobic. They do not provide blankets unless you ask insistently.

Kenya Airways Boeing 787 seat has 32 inch pitch and was comfortable on my flight from Nairobi to Mumbai. Legroom was good. Service was great.

Not enough overhead bin space. I was very cramped for the whole 8hr flight especially when the person in front of me fully reclined their seat.