Iberia

It was an 11 hour flight to Guatemala and back from Costa Rica. Both flights I couldn't cross my legs as no legroom and from the window seat couldn't see the screen which on the Guatemala flight apparently showed the same film three times and the safety film 3 times. The base of the seat has a metal bar across it with no padding on top. I had to put my pillow over it to give some relief. Come on Iberia everyone is complaining so get comfort a priority and more legroom. I am only 5'3" tall.

I live in Spain for 10 years now and have always avoided Iberia. In Dec 2012 I unfortunately had to fly them. Four times no less. I am 6 foot 7 or 199 cm so I went after an emergency seat but on all 4 flights I was punished. and the trolleys kept banging my knees. Ground staff apparently didn't care (they very well noticed I was the tallest passenger) and the crew (after my complaints) had no comments on any of the flights. It was a terrible journey very painful.

Forced to use this seat for 13.5 hours as Iberia denied me the aisle seat I had paid extra for. The seat was very uncomfortable the passenger in front sat on my legs if I stretched them out. I could only fold my legs when the passenger beside me left their seat and I could rearrange them it was very cramped. In addition the overhead TV screen in front of me flickered the whole journey only occasionally displaying a picture.

Extremely poor seats. New plane and feeling I was flying a 1970s plane. In-flight entertainment was short of non- existent and seat more cramped than smaller planer I used.

A new airplane and very poor onboard entertainment - two main screens in the cabin a couple of music channels. On a 13 hour flight it is not acceptable in 2010!

Seat very hard and seat depth seemed too short to provide adequate thigh support. I found it impossible to sleep on a long haul flight because of the hardness of the seat.

Iberia seems to have fallen asleep with their interior design. Their A340-600s are practically new but they remain decades in the past when it comes to passenger comfort. The seats are extremely cramped with low headrests and almost no legroom. There's no in-flight entertainment worth mentioning (a few screens in the central row) and the audio controls are located at the least convenient spot.

11 hour flight Madrid - Havana very difficult to move into the aisle very narrow. Also incredibly uncomfortable to sleep and to watch the age-old tv's which were only mounted in the very middle of the cabin. flight!

MAD-LIM & GIG-MAD Both flights were on planes that seemed to be out of the 1970's with decor to match. My partner's chair had an armrest that was falling off and a tray that didn't open fully. The legroom for anybody other than a young child is very tight flight!

I have flown long haul with many airlines and Iberia has to be the worst. The cabin seemed old and tired with old poor quality TVs spread sparsely through the cabin showing low budget films - service was poor food was bad and had a very uncomfortable flight!