Cathay Pacific Airways

I was very much impressed with the new revamp class. The seats are very comfortable slightly wider than previous seats and much improved IFE(the best so far experienced). Cabin crew very friendly and always smiling. Rang a cabin service bell attended in seconds. Also noticed cabin and toilets are very clean. Well done CX on the revamp will definitely consider flying with CX again. On the right track. Only one negative no rear toilets on the A330.

I travelled Hong Kong to Paris. The fixed shell seats were unacceptable and we could not sleep. As I could not sleep during the flight I watched the PTV for 12 hours to CDG and 10 hours to HKG! But the services of the flight attendant and the entertainment system StudioCX didn't disappoint me.

The new economy seats on the B777-300ER long-haul flights is a huge improvement over the old shell fixed back design. Well done much improved.

Seat 68A located at the end of the cabin so 2x4x2 configuration therefore lucky to have extra legroom and space. Very comfortable seat soft cushion and good seat pitch. Seat reclines without disturbing the person behind you and very considering. IFE system screen is okay. Although the lavatories at the back may be bothersome overall this is a very good seat.

It was awful flying from London to Hong Kong for 12 hours I was in so much pain I think these seats are design for Asian passengers and not European never ever again will I fly with this airline on the return trip I desperately tried to buy a business class ticket but sadly it was fully booked now I know why. I fly three times a year to HK.

CX has switched back to the conventional seats which is comfortable. No more switches for the lights or call button. Everything is on the touch screen. Problem is if you are sleeping and brushed the screen it would come on and interrupt sleep. Also my junior wanted to watch the tv and I could not switch the screen off as he knew to tap on the screen to keep it on. Get an on/off switch please.

The non-reclining incredibly hard and painfully uncomfortable shell seats really let down this otherwise excellent airline. Please Cathay Pacific do a big advertising campaign when you have finally replaced all of these seats and I will fly with you again - until then the idea of a long haul flight on one of these seats is not for me.

The seats do not recline. I had two flight legs with CX - one of two hours and another of twelve hours. The seats have a feature best described as "slouching" whereby the bottom cushion that you sit on slides forward enforcing a type of involuntary slouch in the seat. There is no back support and any flight time of longer than say two hours this is absolute torture. Sleep is near impossible as in addition to this the seats are extremely hard.

This is the "new economy" seat that have replaced the fixed back "shell" seats. The seat has good pitch very good width and storage with the cubbin on the seatback plus three pouches below the literature pocket- all very useful for a long flight. The AVOD system is great but only needs more and better choices of programs and games. Two major problems with these new seats - the base seat cushion becomes hard quickly and the recline intrudes greatly on personal space and privacy. At two hours (on a 15 hour flight) the seat became noticeably uncomfortable. My legs became numb from pinched circulation at about 3 hours. The new 6 inches recline is nice when you are sitting in it but intrudes greatly into the space behind you. The unpredictability of a 2 to 6 inch recline creates stress. Your knees get banged laptop knocked off the tray table etc. And your personal space and privacy is mostly in control of the whim of the passenger in front of you. Also the thinner and lighter seat material makes for a smaller seat footprint which amplifies the loss of privacy when the person in front or to your side reclines. When the adjacent seat reclines if you are to the right you get an almost full view of their TV screen. That can be a distraction to you as their screen flashes when you want to read or sleep.

Hong Kong to Taipei on the new economy class seat. It is a huge leap from the previous seats. It has more recline a more comfortable seat and a better touchscreen entertainment system.