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| I booked for my wife and myself to fly to Grand Cayman with BA in November 2018. The schedule was Manchester to Heathrow then Heathrow to Grand Cayman and return flights 14 days later so 8 seats in total. At the time of booking I checked emergency exit seats were available on all flights and all seats at emergency exits were available. I am 6’2” and anyone 6’ or over will know the discomfort experienced in a normal pitch seat. BA had prices on all seats so you could reserve the seat you wanted, the seats at the emergency exits where you could see there was more space for your legs were 3 times the price of a normal seat. I paid additional fees for 8 seats at emergency exits. I receive emails from BA in July 2018 to say they had changed my seating allocation but I presumed they had just moved us to another exit seat on a like for like basis. If not I was expecting a refund, the refund never came, so I remained confident we were still seated in a like for like basis. Out of 8 emergency exits seats I paid for, we were only seated in 3. Upon my return I requested a refund from BA for 5 seats I’d paid for at a premium rate, below is their response. Thanks for getting in touch with us about your flight from Manchester on 22 November. You’re clearly disappointed with your seat because it didn’t have as much leg room as you’d expected. I completely understand why you’re feeling let down. I realise you feel you didn't get the seats you'd paid for. The maps you can see on ba.com are representative of the seats on board our flights. We can’t guarantee your seat will be exactly as shown on our website, as the configuration can vary depending on the aircraft you’re travelling on. I’m afraid we can’t promise you’ll be able to sit in a particular seat on our aircraft and we do advise this in our General Conditions of Carriage, which you accept when you make your booking. This means I’m unable to offer you a refund on this occasion. I know this isn’t the answer you were hoping for and I’m sorry. I can see why you’re frustrated we didn’t meet your expectations and we’re grateful you've taken the time to let us know how you’re feeling. Thanks again for giving us the opportunity to respond to your concerns. We appreciate your support as a Blue member of our Executive Club. I hope we can welcome you on board again soon. Please feel free to contact me directly using the blue link below if I can help you with anything else. I emailed them back stating I’d paid a premium for extra leg room seats by emergency exits and I expected a refund and this was their reply. I'd like to inform you that we do inform passengers that the seat map is for guidance only and not true to scale. Extra space between rows does not indicate extra legroom. However, any exit row seat may have extra leg room, but we don't sell these seats as extra leg room seats on ba.com. The leg room may vary as per the aircraft seating configuration. I do appreciate your reasons for asking, I'm afraid we cannot refund you the prepaid seating charge. So basically, BA believe if they do not sell seats as extra legroom seats, they can charge you a premium for them, then move you to a seat you’d pay less for and not refund you the difference. The scale argument does not stand up to scrutiny as the seat pitch at emergency exits are more than standard pitch.