British Airways

Seat Reviews


4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 197 reviews
4/10
4 star Skytrax Rating
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2/10

British Airways customer review

(United Kingdom)

First time flying to and from Hong Kong In this aircraft and first time choosing World Traveller plus for some comfort. What a mistake on both counts. Seats shabby narrow hard and generally very uncomfortable. Not enough toilets to serve economy and economy plus on a 13 hour flight. Above seat lockers dropping open on take off lap tray falling apart. Absolutely the worst plane and long haul journey I have experienced. Do not waste money on World Traveller plus and preferably never choose a British Airways B777 for long haul travel.
Seat TypePremium Economy
Aircraft TypeBOEING 777-200
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

British Airways customer review

(United Kingdom)

Traveled Heathrow to Orlando Premium Economy and it was very poor. Seat dirty Seat recline didn't work Food poor drink offered with food and then nothing for 6 hours. Exactly same on return.
Seat TypePremium Economy
Aircraft TypeBOEING 777
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

British Airways customer review

(Thailand)

London to Bangkok. I was allocated a middle seat and could not change it when I checked in very early. The seat is a little wider and there is a little more legroom than in economy class but for an over night flight not really much more comfortable. The man in the aisle seat next to me put on his eye shields and the blanket over his head as soon as the plane took off. he ate no meals. It was with the greatest difficulty that I was able to get out of the seat to reach the aisle particularly when the seat in front was reclined in fact almost impossible. The TV screen is very small and in my case fell out of it's housing and despite efforts by the crew to hold it in place with sticky tape they were not successful. The food was good and better than ordinary economy. But I did not consider the extra money for the premium class seat well spent for a single traveller. It would be better for a party of two who could choose the seats at the side.
Seat TypePremium Economy
Aircraft TypeBOEING 747-400
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
6/10

British Airways customer review

(Australia)

Seat: 33H (LHR-SIN). Right side of the plane first row in economy which is an aisle seat at the bulkhead so you have room to stretch out but creeps into the aisle. The width of these seats I found a problem the rest are wider which aren't bulkhead. I wanted an exit seat but there aren't any on the BA 747's. It was a cheap flight so wasn't too fussed. Headrests are great BUT they slide down a lot. The seats also have a lot of flex if someone behind leans on yours to get of the seat. TV's are good size but could be bigger.
Seat TypeEconomy Class
Aircraft TypeBOEING 747-400
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
1/10

British Airways customer review

(United States)

I guess BA are not upgrading WT+ as they retire the 747 fleet. The WT+ cabin is worn shabby and awful - the seat cushioning - so old - it has no "cushion" left. On 3 out of 4 sectors on a recent trip - if you are not in Row 28 or 29 the main course menu choices (Club World meal) seemed to be unavailable. With my reservation despite entering Economy as cabin choice it defaulted to World Traveller Plus for more or less the same way. But as other travelers have noted this is NOT worth the extra money. And as for the crew - as tired and worn as the seats.
Seat TypePremium Economy
Aircraft TypeBOEING 747-400
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

British Airways customer review

(United States)

JFK-LHR-JFK. Worst legroom I have ever experienced - never been an issue before in 20 years of flying with BA. Paid $75 per seat to have exit aisle seat on return flight. Cabin service was very good.
Seat TypeEconomy Class
Aircraft TypeBOEING 777
Seat Layout3x3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

British Airways customer review

(United Kingdom)

Horrible experience on a long haul flight almost claustrophobic. Very easy to physically come into contact with passengers seated next to you. Little room to stretch so the body starts to feel uncomfortable and awkward. Best to move out of the seat and walk to the back of the plane.
Seat TypeEconomy Class
Aircraft TypeBOEING 747-400
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
5/10

British Airways customer review

(United Kingdom)

11 hour flight with British Airways. Told at gate that in flight entertainment not working in this seat. No alternative offered by staff. Not even an apology which is what rankles - acknowledging the problem would cost nothing. Appalling attitude by staff. I fly regularly in BA economy class but this kind of thing makes me think again.
Seat TypeEconomy Class
Aircraft TypeBOEING 747-400
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

British Airways customer review

(United Kingdom)

My husband had no working PTV on the way out and was offered a free drink - that was free in any event. Thomson Airways premium economy is much better.
Seat TypePremium Economy
Aircraft TypeBOEING 747-400
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

British Airways customer review

We had bulk head seats so plenty of legroom. However the seats were hard and with very little rake. The blankets were inadequate and we froze all night. We think not worth the £250 each extra one way. better off buying a well placed economy seat.
Seat TypePremium Economy
Aircraft TypeBOEING 777
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages