American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 99 reviews
3/10
3 star Skytrax Rating
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1/10

"truly terrible experience"

(United States)

DFW-OGG (Maui) round trip. Seats are small no TV or plugs just an old shared TV playing a terrible movie with terrible audio and no meal service. This was nearly an 8 hour flight and all they had were overpriced snacks for purchase. However if you were near the back of the plane the snacks ran out by the time they got to you so if you didn't bring anything you starve for 8 hours. Drink service came around maybe twice but other than that the flight attendants were mostly missing in action. They might as well have just tossed the passengers in with the luggage. A truly terrible experience and I will be avoiding American Airlines like the plague from now on.
Seat TypeEconomy Class
Aircraft TypeBOEING 767-300
Seat Layout2x3x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"seat is very poorly designed"

(United States)

This was a new plane. Seat had uncomfortable metal bar where shins rest on seat in front. Seat also had a tv controller on TOP (??!) of the arm rest that made the arm rest uncomfortable. Finally back of seat curves in making bigger people hunch. Seat is not only small it is very poorly designed.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
7/10

"comfort of seat is good"

(United Kingdom)

The new seats are an improvement on the old ones. Each seat has a universal AC socket and a USB port. The IFE system has a large amount of programming. At 3x4x3 layout the aisle are quite narrow . The overall comfort of seat is good. Aircraft has reliable transatlantic wifi.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
6/10

"seat was randomly assigned"

(Australia)

STL-LAX 28F window. Because this ticket was part of an international code share reservation my seat was randomly assigned. I did not notice that until days before my flight; otherwise I would have sought a more peaceful seat away from the engine noise of the rear of the fuselage. Anywhere from Row 25 forward would have made a huge difference. I am not sure about the rest of the flying public but I find it hard to sleep when on long flights gaining hours from east to west during the day anyway. I figured that my flight to LA was going to be a push in the sleep department as usual so I just let it roll.
Seat TypeEconomy Class
Aircraft TypeMD80
Seat Layout2x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen N/A
no
1/10

"seats I occupied were very cramped"

(United States)

I recently flew AA on four flights using the 757. The seats I occupied (12 & 25) were very cramped. I was forced into a window seat even though I am disabled to some extent. It was very difficult for me to get out of the seat given my disability. The aisle seat was better but not much. The seating was deteriorated and the arm rest on the center seat in front of me was broken. The seat mount on the seat in front of me was also broken or loose as the occupant in leaned severely to the left. All the seat problems slow service and the airline was late due to mechanical problems on the two connecting flights causing me to miss my flight to LA.
Seat TypeEconomy Class
Aircraft TypeBOEING 757 (DOMESTIC)
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

"recline was ok"

(United States)

They changed the layout of the 777-300 from a 2x5x2 to a 3x4x3 adding another seat and reducing the width of all the other seats. The recline was ok. Room is tight and tough on 9.5hr flight London to Dallas.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300ER
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

"there was plenty of room"

(United States)

I am not thin and svelte any longer. However I am not a behemoth either. There was plenty of room for the seat belt to fasten but the seat was at least six inches more narrow than I am. I am bruised from the cutting of the arm on the aisle seat which does not move. The tray table wouldn't lie flat because it was too close to my legs and stomach and my knees touched the seat in front of me (which had nothing to do with my weight) I suggest if you are a pound over 150 you do not consider this plane especially if you are on it for a long ride. (Our trip was 6.5 hours) I think the discomfort is on purpose because they will sell you an upgrade which gives you 4-6" more legroom than the regular seats have. I had to upgrade because I became nearly claustrophobic thinking about having to climb back into that confined space. And tho the legroom helped and the fact that I was on the aisle instead of in the middle the seats were so narrow that I came off the plane with a six inch bruise from the armrest. It will be a long long time before I fly this plane again. All the ads in the world won't make up for the horrible experience of my two flights on a 757 between Dallas and Anchorage!
Seat TypeEconomy Class
Aircraft TypeBOEING 757
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"what a rubbish flight"

(United Kingdom)

Used to be a good airline travelled many years to BOS but this year went LHR-MIA: what a rubbish flight. Now worse than 3rd rate company should have just gone bust instead of getting protected. Seats not fit for purpose food should have been condemned inflight movies unless you had a pair of binoculars screens too far away to view and content not suitable for young children. If the staff don't care about the company and their passengers and the company does not care about passenger comfort on long haul flights why are they bothering to be in business. Will never bother to used them again and unless you love to be treated worse than a dirtbag avoid this airline like the plague.
Seat TypeEconomy Class
Aircraft TypeBOEING 767
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"itchy and scratchy seats"

(United States)

Took a flight from DFW-NRT. Itchy and scratchy seats. The pillow and blanket is comfortable. It was hard to sleep because of babies crying. It was worth it. The food tastes good but not the pizza for dinner. It's personal TV is disturbing since we are in "middle of flight" the TV screen shuts off. I like the landing but its more nice that the flight attendants let us go off the plane to Tokyo Narita airport instead of blocking us.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"was very uncomfortable"

(United Kingdom)

Very cramped when went to check-in on-line mostly all seats taken and our travel agent did not know you could assign your seat as soon as you had booked hence all seats gone. Despite being a very new 777 all they have done is squeeze more seats in and try and make up for it by giving you touch screen TV's and lots to watch which is useless if you have not brought your own earphones as they ran out and the stewardess didn't care. Viewing the screen is made difficult if the person in front reclines you have to recline to see the screen suitably. When you have a large person sitting next to you and a person in front that reclines there is no room at all I am 5ft 3'' not small frame but was very uncomfortable. I feel ripped off for the price I paid for the seat feel like I have been treated poorly and am just a $ sign. They also cancelled our flight and re-directed us with out our knowledge until we arrived at the gate and left our luggage in DFW which had to be delivered to our home.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no