American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 93 reviews
3/10
3 star Skytrax Rating
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3/10

"recline was ok"

(United States)

They changed the layout of the 777-300 from a 2x5x2 to a 3x4x3 adding another seat and reducing the width of all the other seats. The recline was ok. Room is tight and tough on 9.5hr flight London to Dallas.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300ER
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

"there was plenty of room"

(United States)

I am not thin and svelte any longer. However I am not a behemoth either. There was plenty of room for the seat belt to fasten but the seat was at least six inches more narrow than I am. I am bruised from the cutting of the arm on the aisle seat which does not move. The tray table wouldn't lie flat because it was too close to my legs and stomach and my knees touched the seat in front of me (which had nothing to do with my weight) I suggest if you are a pound over 150 you do not consider this plane especially if you are on it for a long ride. (Our trip was 6.5 hours) I think the discomfort is on purpose because they will sell you an upgrade which gives you 4-6" more legroom than the regular seats have. I had to upgrade because I became nearly claustrophobic thinking about having to climb back into that confined space. And tho the legroom helped and the fact that I was on the aisle instead of in the middle the seats were so narrow that I came off the plane with a six inch bruise from the armrest. It will be a long long time before I fly this plane again. All the ads in the world won't make up for the horrible experience of my two flights on a 757 between Dallas and Anchorage!
Seat TypeEconomy Class
Aircraft TypeBOEING 757
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"itchy and scratchy seats"

(United States)

Took a flight from DFW-NRT. Itchy and scratchy seats. The pillow and blanket is comfortable. It was hard to sleep because of babies crying. It was worth it. The food tastes good but not the pizza for dinner. It's personal TV is disturbing since we are in "middle of flight" the TV screen shuts off. I like the landing but its more nice that the flight attendants let us go off the plane to Tokyo Narita airport instead of blocking us.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"was very uncomfortable"

(United Kingdom)

Very cramped when went to check-in on-line mostly all seats taken and our travel agent did not know you could assign your seat as soon as you had booked hence all seats gone. Despite being a very new 777 all they have done is squeeze more seats in and try and make up for it by giving you touch screen TV's and lots to watch which is useless if you have not brought your own earphones as they ran out and the stewardess didn't care. Viewing the screen is made difficult if the person in front reclines you have to recline to see the screen suitably. When you have a large person sitting next to you and a person in front that reclines there is no room at all I am 5ft 3'' not small frame but was very uncomfortable. I feel ripped off for the price I paid for the seat feel like I have been treated poorly and am just a $ sign. They also cancelled our flight and re-directed us with out our knowledge until we arrived at the gate and left our luggage in DFW which had to be delivered to our home.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
6/10

"new seats are an improvement"

(United States)

The new seats provided on the new 777-300ER's are an improvement but still are not a perfect fit. I had the older seats on the DFW-LHR flight to compare them to. LHR-DFW trip the aircraft was about 2 months old but already some cabin wear was visible. Height of the IFE screen is just an inch or two lower than the preferred height mainly due to the design restrictions in the seatback. The normal IFE box found under the seats in older aircraft was gone. IFE system was fair in terms of usability and stability but not perfect. The movie selection was quite nice and the pause/play/options appeared in a natural and quick way. Picture quality was also good. They've added a "World News" feature in every IFE that allows full internet connectivity to worldwide news sources (free). My biggest complaint about the new IFE system would have to be the seat recline viewing angle. Whilethe seat recline is very good with the new seats I would define it as "virtually impossible" to watch the IFE screen in full-recline of the seat in front of you. The seat itself was average. It's width is reduced compared to older seats (the new configuration is 3x4x3 compared to the previous 2x5x2 configuration) and I'm unsure about the comfort of passengers. Older aircraft are said not to receive these seats until 2014 which is a disappointing fact in terms of AA's quality of service.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300ER
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
4/10

"economy seats are ridiculously uncomfortable"

(United States)

The economy seats on this aircraft are ridiculously uncomfortable. Getting in and out of the seat was a feat in itself. The only good thing is that each seat is equipped with a personal TV.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"cabin crew were very unprofessional"

(United Kingdom)

Travelled on American Airlines overnight BOS - LHR flight. AA are still flying old 757-200 on this transatlantic route and we experienced appalling service. Everything about this flight now ranks as my worst ever flying experience. The seat pitch is only 31" (if that) which is sub-standard on such an important international route for a national carrier. The aircraft lacks personal in-flight entertainment. The positioning of the ceiling tv screens means that passengers in seats A and F cannot adequately view any video entertainment let alone the mandatory safety video. The meal quality was embarrassing for AA. The cabin crew were very unprofessional. Everything about the flight was either poor quality or unprofessional.
Seat TypeEconomy Class
Aircraft TypeBOEING 757-200
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"very old and worn plane"

(United Kingdom)

Seat 27A (Window) and 27B (Aisle) from DFW to LHR. Very old and worn plane. Seats very uncomfortable and dated. No individual screens just a select few throughout the cabin. Our seats were changed at the last minute due to operational needs ie. should have been a B777 but was a B767-300 instead. We paid for preferred seats with no one behind us but got stuck with people in front and behind due to change. I would not fly American Airlines again unless I was desperate. The crew were miserable and ready for retirement. We barely saw them too busy at the back of the plane reading and chatting! American Airlines need to get their act together. The outbound flight from LHR-DFW (B777 27A/B) wasn't much better and was treated like a night flight even though it was 9.30am! The 'fasten seatbelt' sign was illuminated the whole ten hours even though there was no turbulence to stop passengers getting out of their seats. Food really poor and tasteless. Go for another airline if you can!
Seat TypeEconomy Class
Aircraft TypeBOEING 767-300
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"less room than on their domestic flights"

(United States)

Avoid flying to Europe on American Airlines in economy class. The seats are smaller and there is less room than on their domestic flights. Appalling.
Seat TypeEconomy Class
Aircraft TypeBOEING 767
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

"seats were hard and uncomfortable"

(Chile)

Seats were hard and uncomfortable. My outbound flight was cancelled and 15 hours later I was put on another flight having lost my hotel reservation without refund.
Seat TypeEconomy Class
Aircraft TypeBOEING 777
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no