American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 99 reviews
3/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"found these seats excruciating"

(United States)

They have reduced the padding in the seats and having sciatica I found these seats excruciating and could not wait to get off this plane. I will go out of my way not to fly this plane again. Though the seats were slightly wider than other economy seats the lack of padding and lack of lumbar support made this horrible for me. Legroom was fine I was in mainseat extra. for me awful product. Like riding a park bench for three hours.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A321
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"seat-back storage is almost non-existent"

(United States)

This was my first flight with seats configured to include a desk top computer-sized metal box under each seat taking about 1/3 of the available foot/storage space. After 2 1/2 hours with my leg twisted my knee hurt quite a bit. I could not put my laptop envelop (not even a briefcase) under the seat. The seat-back storage is almost non-existent. The seat pitch with the new contoured seats kept me from even opening my laptop that has only a 12-inch screen. My company won't pay for seats with extra legroom so I am stuck in the torture chamber. After 20 years of flying only American if it went where I was going I am looking for an alternative. American you have pushed cramming more bodies into a fixed space too far this time.
Seat TypeEconomy Class
Aircraft TypeBOEING 737-800
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"could not put my legs in front of me"

(United States)

No legroom for anyone 6 feet or taller, I literally could not put my legs in front of me. I had to sit with a leg in the aisle and the other intruding on my wife's seat next to me. This was on a 10-hour overseas flight - almost qualified as torture. Incredibly uncomfortable when all seats are upright; when the seat in front of me was reclined I was trapped.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"seat feels cramped"

(Canada)

Seat pocket is useless for storing anything bigger than a toothbrush. Seat feels cramped and was difficult to get into and out of. I could not open my small laptop on the table. Pretty useless for business travel.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A319
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"seats are not designed for tall people"

(United States)

I have been an AA customer for nearly 30 years and have seen their quality continue to plummet. I'm a big guy 6'5" 265lbs and these seats are not designed for tall people. Every time I fly AA I end up with Chiropractic appointments to adjust my back and neck. This past week I flew from DFW to LGA on AA and couldn't get the headrest high enough to support my head and neck but still fell asleep. When I awoke my neck was extremely stiff and I had a severe migraine that lasted 2 days. I simply cannot fly AA again because of the horrible seat design. I don't know who designed those seats but ergonomics was not a concern.
Seat TypePremium Economy
Aircraft TypeBOEING 737-800
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

"found the legroom sorely lacking"

(United States)

I am only 5'2" but found the legroom sorely lacking. When the passenger in the seat in front of me reclined It became even tighter. My seat was in the 20th row and there was very little ability for me to recline much. Unfortunately it was the redeye flight from Los Angeles to New York and I found it impossible to sleep. I knew not to expect much attention from the stewardesses in coach. On a positive note the small TV screens on the seat back in front were a fortunate surprise. However for the price of the ticket it would be nice if they supplied a little more room in coach.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A320
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
5/10

"complaint is about the new economy seats"

(United States)

I'm a loyal 2 million mile American loyalist. Which I believe gives me the right to complain when something isn't right. My complaint is about the new economy seats with the TV screens. For starters there are three 10"x12"x4" metal boxes (possibly to run the TV's?) attached to the pedestals. They dramatically reduce the space for "personal items" and therefore increase the pressure on the precious overhead bins. In a world where the power of a 1980's IBM 360 can practically be delivered in a smartphone it is "inelegant" at best and embarrassing at worst that these huge clunky boxes are the "solution" for the new seats. Also the "back pocket" is now just (1) a hard plastic sleeve filled with AA magazines and (2) a net pocket below that is so small and pulls out not--at-all leaving room for a couple of business cards.
Seat TypeEconomy Class
Aircraft TypeBOEING 737-800
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"needs to be lumbar support"

(United States)

Worse than how thin the cushions are the shape of the seat is exactly opposite of what it should be for good back posture. There needs to be lumbar support. Instead this seat is hollow in the lumbar shaped like a "C" and forces you to slouch. Additionally the seat cushion you sit on is ridiculously thin short and uncomfortable. The bottom line is that the ergonomics of these seats is just terrible.
Seat TypeEconomy Class
Aircraft TypeBOEING 737-800
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"cramped and uncomfortable seats"

(United States)

This is AA's "new and improved" medium haul aircraft to replace their aging MD80 fleet and I am so appalled at the experience I really wonder what AA were thinking. The seats are on a 30" pitch - the tightest in the AA fleet and if you are over 5'6" tall you will be uncomfortable. The only upside is the IFE - every seat has a screen with some content to distract you from the cramped and uncomfortable seats - I would not recommend this aircraft for any flight over 2 hours. To add insult to injury to the frequent flyer there are only 8 first class seats giving a ration of 1 to 14 of first to economy. By comparison the outgoing MD80 had 16 first class seats giving a ratio of 1-8. So the new and improved A319 has a smaller seat pitch than the outgoing MD80 ledd first class seats (half as many) but has a TV screen in each seat. I will avoid this aircraft and actually prefer the 30 year old MD80.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A319
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

"the staff not very friendly"

(United States)

Me and my 3 children flew from MAN-ORD on AA Flight 55. It is the same poor flight we took 5 yrs ago. It is old and no seat back movie screens. The food is terrible and the staff not very friendly.
Seat TypeEconomy Class
Aircraft TypeBOEING 767-300
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no