American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 110 reviews
3/10
3 star Skytrax Rating
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3/10

"787 is very uncomfortable in coach"

(United States)

I flew on the Boeing 787 from Dallas Ft Worth to Buenos Aires return, in coach rows 28 and row 29. This was a brand new airplane on its third revenue trip. The seats are very narrow and the cushions are hard. The aisle is very narrow and service carts and other passengers bump into people seated in aisle seats. Nearly impossible to eat a meal when the seat in front is reclined. This plane is very uncomfortable in coach. Not enough space.
Seat TypeEconomy Class
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownSeptember 2015
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
yes
5/10

"no excuse for no decent inflight entertainment"

(United Kingdom)

I wish I had found this page before booking because I wouldn't have flown with American Airlines. In this day and age there is no excuse for no decent in-flight entertainment on a long haul flight. We flew from Birmingham (UK) to New York JFK a 7.5 hour flight. I was shocked to find there was just a TV in the aisle that is not visible from a window seat and the one movie was dire as was the American show that preceded. I spent the whole time twiddling my thumbs. The staff were fine and meals decent but I can't forgive the terrible in-flight entertainment on a long haul when every other airline has provided in-seat monitors. I won't be using American Airlines again.
Seat TypeEconomy Class
Aircraft TypeBoeing 757
Seat Layout3x3
Date FlownSeptember 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"worst 7 hours ever spent on a plane"

(United Kingdom)

We flew American Airlines from Birmingham (UK) to JFK, the outbound trip we were towards the front of the aircraft which seemed to have slightly more legroom but still fairly tight, I am 6ft and fairly slim and can usually sleep anywhere but could not get comfortable on this plane. The staff appear when they have to do the meal service which was not too bad for airline food. However, on out transatlantic flight drinks were included (Beer and wine only) however trying to get this out of the staff is liking getting blood from a stone, when the loo roll ran out it took 2 presses of the service button and a 15min wait for someone to appear, let alone trying to get a drink. Not once other than meal times did an attendant appear to ask anyone if they wanted anything. The return flight was the worst 7 hours I have ever spent on a plane, the seats were so crammed together my knees were jammed into the seat in front unless I was bolt upright, once again the staff disappeared after the initial food, drink and trash collection service. I have never been so uncomfortable on an aircraft and although it was an overnight flight I got around 30mins sleep total. The entertainment is a central screen which showed a movie (quite a new one) to start with which was good but you are then forced to watch awful American TV for he following 5 hours. I will never fly with American Airlines again.
Seat TypeEconomy Class
Aircraft TypeBoeing 757
Seat Layout3x3
Date FlownSeptember 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
9/10

"the seats were very comfortable"

(United States)

I thought the seats were very comfortable. The plane was clearly a new one. Very nice.
Seat TypePremium Economy
Aircraft TypeA321
Seat Layout3X3
Date FlownAugust 2015
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"economy cabin seats were worn"

(United States)

I flew on AA from MIA to MAD I was not surprised to see the flight attendants stay in the first and business class cabins. The economy cabin seats were worn and I felt like I was sitting on a wooden bench. The pillow and blanket they give you are terrible. The little TV in front of you has terrible resolution. The legroom stinks, I have had more legroom on a 45 minute Iberia flight.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-200
Seat Layout2x5x2
Date FlownJuly 2015
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
1/10

"they provide nothing"

(United States)

My wife and I are frequent travelers and have been on numerous airlines. American Airlines is one of the worst. On a six hour flight from NY to SFO I was given one glass of water. They provide nothing. A beer is $7, ear plugs $5, movie $8 - soon a blanket will be $5, a pillow $5. The worst part about the flight is not the lack of the above amenities which many of their competitors provide free, but it is those things they call seats! The seats are horrible. An appalling substructure with about an inch of padding with no lumbar support. I am 6' tall and 190 lbs. I had the seat back reclined and the person in front of me did as well. I was reading the in flight magazine and I had 1" from my stomach to the seat in front of me. What was more ironic however was the suggested exercises while seated at the bottom of the page to prevent deep vein thrombosis. Out of the four suggested exercises, only two were possible with these "new, improved seats".
Seat TypeEconomy Class
Aircraft TypeA321
Seat Layout3x3
Date FlownJuly 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"aircraft dirty and tired"

(United Kingdom)

ORD-PHX-SNA-LAX-PHX-ORD. There is so little to redeem this airline. Check in staff rude and unprofessional, even to First Class passengers. Aircraft dirty and tired, with no entertainment. WIFI either slow or inoperative. Food in First Class has slightly improved. Seats in First Class grim, old fashioned, and barely qualify as Premium Economy comfort on quality airlines. Crews were mainly indifferent, and just going through the motions. Uniforms and airplanes grubby. What is missing from AA First Class is just that - class. A new livery is merely veneer. This airline needs a major cultural overhaul, from top to bottom. I doubt it is capable of change. At least they are buying newer aircraft. The First Class product is desperately poor. Shame on a once great national airline!
Seat TypePremium Economy
Aircraft TypeBoeing 737-800 / A321
Seat Layout2x2 US Domestic First Class
Date FlownJune 2015
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
1/10

"not enough legroom to sit comfortably"

(United States)

DFW to LHR. Last time I travel on one of those planes. AA have squashed too many seats into this plane. No space to store my overnight bag. Had to place it in business class section and was told by hostess that I could not get access to it during the flight. There is not enough legroom to sit comfortably. If the person in front of you tilts their seat back they are sitting in your lap. American Airlines have forgotten that humans traveling on long-haul flights need to be reasonably comfortable. They are slipping back into their old ways that caused the airline to fail and go bankrupt. By far the worst flight I have ever been on. Food was atrocious.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"these seats are so tight"

(United States)

These seats are so tight I experienced very real claustrophobia on the red eye from LAX to ATL. I had a window seat which cramped my shoulders and the foot area was cut by about 1/3. Trying to extend my legs the top of the opening hit mid-shin blocking access to the foot area. Exiting the seat was difficult. Worst plane seat experience ever. I am 5-11 and can't imagine the pain of someone taller. The only way to keep my knees from jamming against the seat in front was to sit as far back as possible and completely erect. On landing I slid forward and jammed both knees into the seatback hardware.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A319
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"seats were worn"

(United States)

I was reminded why I never fly American Airlines- MCO-DFW-KON - The seats on this worn out old aircraft are crammed together so close when the person in front of you reclines you literally have strands of their hair in your face. They have tray tables but only half the size they are on all other airlines I have flown on. I could not even thumb through a magazine due to the seat in front of me being reclined into my face. The seats were worn and felt like sitting on a metal bar. In flight service is horrible for a 8 hr flight. No meal service - just overpriced snacks. One star rating is overrated.
Seat TypeEconomy Class
Aircraft TypeBOEING 767-300
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no