✅ Verified Review
| Family recently travelled to LAX and back from Melbourne via Auckland. In short this was the worst airline we have ever travelled on. Trip started well with a one up upgrade to premium economy and you can see why ANZ has done well in this category. However as we opted for the sky couch for the main leg you cannot bid for an upgrade and this is where ANZ really lets itself down. Pictures of the sky couch look very impressive however the truth is different. Dont know if they use tiny people but there is no way a small adult and 2 kids (of any age) can fit unto this space. Having 4 people in our family there was a need for another seat on the other side of the aisle. Economy seats for a so called international airline are the worst Ive ever seen. No width breadth or recline - simply terrible. Having to endure this on the return leg we decided to opt to bid for premium economy, however we had to give up a sky couch so that wasnt a tough decision. Saying that and having to endure the waiting timed via the customer service team who had on average a waiting time of 1 hour+ on 4 separate occassions, to place a bid because apparently no one ever had done this. Anyway our bid went through and the email confirmation stated that we'd hear 3 to 7 days prior if we'd be successful or not. When we heard nothing with 3 days to fo we called and were informed that we would now not hear anything till between 9 and 7 hours prior to the flight. With 7 hours to go we received an email stating we'd been unsuccessful and we'd lost the opportunity to rebook 2 sky couches (plan b) because we'd left it too late. Also due to protestors at LAX we were asked to arrive early because of potential disruptions. So resigned to the fact that we'd be flying back economy we were buoyed by the fact that our Auckland to Melbourne flight had been upgraded. However after arriving 4 hours early and dropping off the car we needed to walk 30 mins to the international airport. ANZ arent to blame for this of course, however the cabin crew were 3 hours late which is interesting considering they told us about the issue and all the passengers were on time. As a result connecting flights were missed, with no recompense in Auckland for those delayed. Our next flight was 8 hours later (currently writing this fron Auckland airport) and no airport lounge access was provided or upgrades given. To add in sult to injury we lost our premium economy upgrade, will need taxi fare to get home and have wasted a day of our lives. In summary this is the worst airline Ive travelled on and will never travel with them again. I ca'nt rate 0 or less so 1 is then lowest.