✅ Trip Verified
| London to Shanghai in premium economy with Air China in their new A350. Inbound with Lufthansa in their A340-600. The difference in quality was very noticeable. The Air China premium economy seats are reasonably comfortable with an adjustable footrest and the seat recline seems to be in line with other airlines, in addition the amenity kit was ok for premium economy (slippers, toothpaste/brush, ear plugs and eye mask). However, it was the service which let them down. First of all, the wifi was awful, not only did it never work, but you can only connect one device and you’re stuck with that device for the whole flight without being able to switch from phone to laptop for example. I requested wine with my meal, but they only offered soft drinks or beer, they told me wine would be served after the meal once they cleared the trays away, in what world are they living? Breakfast: you would normally expect something along the lines of yoghurt, pastries/bread, fruit, eggs. But no, for breakfast the choice was Pasta with cheese, or chicken with rice. Again, in what world are they living? I know the Chinese hate sweet stuff, and when they try to make anything sweet it’s normally awful, but they can at least make an effort to try and accommodate their non-Chinese passengers a little better. Meals were served on cheap plastic trays with plastic cutlery which is in contrast with a lot of Premium Economy with other airlines that provide it on porcelain. Also, Air China did not provide a menu card, which other airlines do provide as a nice touch.