Air Canada

✅ Trip Verified | The seating is very cramped and uncomfortable with less legroom particularly for tall individuals. It feels like they are maximising revenues with addition of more seats thereby reducing customer comfort. Worse still the cabin crew is unhelpful and leaves customers fending for themselves. Cabin crew walking in the aisle keep brushing passengers sitting on the aisle seat. The headphone jack sound was not clear, there was loose connection. The display abruptly shut down for a few random seats some time down the flight and took long to restart again. Display was not responding. Cabin storage space was also relatively less. The crew was clueless on what caused the shutdown. The power plug too was slow to charge cellphone.

✅ Trip Verified | I flew business class after Covid-19 measures were implemented, so I came in expecting reduced cabin service, and that was what I got. That being said, even with all the precautionary measures, I was surprised that they were still able to put a somewhat decent service together. Air Canada uses Super Diamond seats, which arrange passengers in a reverse herringbone configuration. It's a pretty standard product, though I must say I really like the colour scheme that Air Canada uses. It just looks really clean and the colours contrast nicely. Due COVID-19, I requested the upgrade to business as a precautionary measure, and I wasn't disappointed. Even with reduced cabin services, it was still a nice experience. Sure, there's no pillow or bar service- they've warned about this on their website, but as it turned out, when they said they would be serving pre-packaged meals, all they meant was that they weren't going to plate your meal for you. It was still business quality (veal from Hawksworth), but they simply didn't give you that picture perfect plating that is so greatly appreciated. Despite the lack of a pillow, the seats were still quite comfortable, though it could still do with more lumbar support, and the lack of a pillow made the sleeping position a tad awkward because my head was dipped backwards even with the power adjustable headrest. Service could admittedly be a bit more polished, though to be fair, part of this definitely has to do with the COVID-19 precautions. I should probably try upgrading again when this blows over. I do appreciate how quiet the cabin was, and was pleasantly surprised to see that the food quality was not compromised as a result of their infection control measures.

✅ Trip Verified | I picked seat 13A, which is right behind the bulkhead seat. This was a good choice, especially since the bulkhead row does not let you fully stretch your legs outwards, and you also don't get seat storage at all. The seat reclines, and the footrest folds down from the seat in front of you (again, another reason not to take the bulkhead seat). I would note that the Singapore Airlines leg rests for Premium Economy are nicer, since they extend from under your seat. It would be nice if they installed a clip at the end of the tray table, because the second half of it is really flimsy, but on the bright side, these seats were definitely felt newer than the ones they had fitted on their 777-300ERs.

Not Verified | Lot of space, very expensive WiFi, and bad food. I was traveling to Copenhagen, had a bad experience in the airport. But my stay onboard was okay. Food was not good at all, the staff was friendly though.

✅ Trip Verified | My flight was 10.5 hours in a Boeing 777-300 but the discomfort was exacerbated by the fact that a very large man was sitting in the aisle seat next to me, and a normal sized man in the other adjacent seat. The flight was full - they had to bounce 5 passengers because they had overbooked.

✅ Trip Verified | Although not the worst seats that AC uses, the Embraer 190 leg room was also very tight, with old seats, and non functioning USB charging port. Additionally this plane does not provide any AC charging.

✅ Trip Verified | Seats are too narrow (17) and aisles are too narrow leading to unhappy passengers and crew, maybe tolerable for 5 hr YVR-YYZ but anything else? The 777 cabin width was always a challenge for seating compared to A330 and now A350. Airbus add those extra few inches in width that make all the difference to personal space.

✅ Trip Verified | Moving around cabin is difficult and using the washroom depicts that one must stand 10 minutes. The customer accommodation for the access to the seat was tedious. This is not my personal experience, however my wife’s.

✅ Trip Verified | Air Canada North America Business Class is a product that does not compare to any other airline found in Canada. Their meals are plated with silverware, and are accompanied with bread and butter, a salad, and dessert. All seats have easy storage, a nice video monitor, and large legroom. The service is a bit slow, as it takes a while to get a top up on my drink.

Not Verified | 5'9 230#, wife is 5'5 170#. Long haul Toronto to Sydney return. Both flights same aircraft In the row of 4 there are 5 metal obstruction, either seat supports or rails to keep your feet out of the aisle. This configuration means there are only 2 large wells for bag stowage, shared by 4 people. This means if anyone plans to use the underseat stowage, you all lose footspace. There are several 120V charge ports under there as well, with sharp corners, positioned to stab you in the shin if you move your leg. Since every person in the row straddles a seat support, you all share footwells; you get to play footsies with a perfect stranger. I'm sure they love that. But the worst part is the recline position. Reclining the backrest, moves the seat forward and up at the front, to create more of a bucket seat. However, this puts your legs into an impossible position. There is no way to stretch out. Simply picture it. The seat cushion is pointing up, while your legs point down. It doesn't work so well. Fully reclined was unusable for me. Speaking to others at the bathroom, other passengers agreed. Seats are awful.