✅ Trip Verified
| I flew business class after Covid-19 measures were implemented, so I came in expecting reduced cabin service, and that was what I got. That being said, even with all the precautionary measures, I was surprised that they were still able to put a somewhat decent service together. Air Canada uses Super Diamond seats, which arrange passengers in a reverse herringbone configuration. It's a pretty standard product, though I must say I really like the colour scheme that Air Canada uses. It just looks really clean and the colours contrast nicely. Due COVID-19, I requested the upgrade to business as a precautionary measure, and I wasn't disappointed. Even with reduced cabin services, it was still a nice experience. Sure, there's no pillow or bar service- they've warned about this on their website, but as it turned out, when they said they would be serving pre-packaged meals, all they meant was that they weren't going to plate your meal for you. It was still business quality (veal from Hawksworth), but they simply didn't give you that picture perfect plating that is so greatly appreciated. Despite the lack of a pillow, the seats were still quite comfortable, though it could still do with more lumbar support, and the lack of a pillow made the sleeping position a tad awkward because my head was dipped backwards even with the power adjustable headrest. Service could admittedly be a bit more polished, though to be fair, part of this definitely has to do with the COVID-19 precautions. I should probably try upgrading again when this blows over. I do appreciate how quiet the cabin was, and was pleasantly surprised to see that the food quality was not compromised as a result of their infection control measures.