✅ Trip Verified
| We had a trip to Dublin from Orlando Fl from 09/21/2022 to 09/29/22 (direct flights). It took me 5 different phone calls (due to excessive wait times) to get seat assignments with extra legroom, but finally secured them. On our outbound flight, the seats were not worth the extra cost - I'm 5'4" tall and my knees were hitting the seat in front me. So little room that you can't even bend down to get your bag from under the seat in front of you. When we arrived in Dublin we discovered that my husbands bag never made the flight - we had checked in 2 1/2 hours before the flight. He did not receive his bag until Tuesday - our flight was on the previous Thursday/arriving Friday morning - that's four days. Their online baggage claim portal site that is supposed to keep you updated on the status of your bag was never once updated - again multiple phone calls had to be made. The fun wasn't over yet, our return flight on the 29th was cancelled. This was due to the hurricane in Florida, so we didn't blame the airline at all, but what we did have a problem with is that we never received a single email or notification of this - I checked the flight status on their website. We were automatically rebooked on a flight from Dublin to London, but with no way of getting from London to Orlando. Again, we had to call them to make the changes. We were rebooked on a flight from Dublin to Newark to Orlando (this leg was on United airlines because Aer Lingus could not accommodate us). On the 7 1/2 hour flight from Dublin to Newark we were given even worse seats than the flight over, less legroom if you can believe it, and the seats did not recline the whole cursory 3/4 of an inch normally allowed. Long story short, this airline needs to get its act together, and airlines as a whole need to be regulated for the amount of space to be provided to economy class passengers. Not everyone can afford the extra $1000+ for business class seats.