Virgin Australia

Not Verified | Great clean lounge to use. Comfortable and plenty of friendly staff to assist you. Variety of food for different needs such as vegan and vegetarian. Staff were extremely considerate as my cousin cannot eat over a certain amount of protein, they suggested safe options for us.

✅ Trip Verified | The Strata Lounge is great Lounge to relax before a flight. The interior is spacious with plenty of seating but lacked the appropriate number of rest rooms. The food and beverages were much better than what some major airlines offer. The food options were freshly made including plenty of options of drinks from alcohol, coffee and soft drinks. Not plenty of team around, I think it was just very early but it would have been a nice touch to see staff around. Overall, it's worth a visit if you fly out of Auckland.

✅ Trip Verified | A warm welcome from reception made my first visit very pleasant. The space is not large but it is used very wisely to make sure overcrowding is minimal (in my opinion). The tarmac views was a highlight, offering amazing natural lights bringing the interior to life. The buffet was not up to standard, I honestly think there could have been more options and fresher products though the A La Carte dishes tasted fantastic. Lastly, the team during the service were very attentive. They were very reactive to passenger needs and keeping the dinning tables cleaned. Definitely worth a visit any chance I get.

✅ Trip Verified | This lounge is large and has sufficient seating, but the fluorescent lighting is harsh, and the decor is utilitarian rather than comforting. Food and drinks are limited, but staff are friendly and helpful.

✅ Trip Verified | A similar surrounding compared to Virgin's lounges in Sydney and Melbourne. It's a lot more open with its high ceiling and welcoming atmosphere. Great layout for those on business to have privacy and for those relaxing before a trip away. The Lounge staff are friendly, keeping the space tidy. The catering was above average, but I think more hot options need to be on offer. One attribute is the premium exit. Overall, a pleasant experience.

✅ Trip Verified | As I had a complimentary pass from my credit card, I thought to give the Virgin Lounge a visit for the first time at Sydney. Being an early departure on Sunday, the space was rather quiet but exclusive at the same time. The layout and decor gives this Lounge an edge over the Qantas Club, from privacy to open space. All staff in the lounge were friendly and professional with food and beverages on offer being above average. I wouldn't hesitate to visit again.

✅ Trip Verified | I love the lounge, staff at the reception are friendly and helpful, tables are cleared quickly by polite and friendly staff and the bathroom spotless. However, at 7.45am on the 21st December the 2 baristas in the lounge are the most sour faced, customer service devoid - no eye contact or festive cheer. You need to realize that on a breakfast shift you are the first point of contact, you are the face of Virgin and your customers are possibly requiring a serious caffeine fix - baristas you are letting the team down!

✅ Trip Verified | I've been a regular user of this Sydney Domestic Lounge for the last few years and always find it to be consistently really good. The food and beverage choice is very good, cleanliness is excellent, service always excellent across the board and entry / exit seamless, helpful and friendly. The seating is my only negative, as I find the "bucket" chairs uncomfortable and awkward. Better to sit at a bench where chargers can be plugged in and more upright seating enjoyed.

✅ Verified Review | As a business class passenger to Samoa I got free access to the Strata Lounge, which is on the first floor (in the "old" Air New Zealand Lounge space). The shower Suites are still available, but the rest of the lounge is newly furnished with more space. The food selection is very nice with cold and hot dishes. Overall a very nice and different experience compared to the overcrowded new Air New Zealand Lounge. The staff is very helpful and very friendly, what a contrast to the old lounge.

Friday afternoon is when you can see the domestic lounge go into full speed ahead. A large volume of travellers, food being eaten, drinks being made and the change over from afternoon tea to pre- dinner drinks. The lounge staff were excellent keeping everything running very smoothly, clean and refreshed. Good place to catch up on last minute emails and a calming drink before taking off.