Virgin Atlantic

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 61 reviews
5/10
4 star Skytrax Rating
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2/10

"lounge needs redesigning with a wrecking ball"

(United Kingdom)

This lounge needs redesigning with a wrecking ball. A place of peaceful relaxation - certainly not. Liquor - yes get drunk to avoid the disappointment. Service - what would that be? Food dodgy looking soup plus a few skinny sandwiches and biscuits. Wine - that'll be red or white then. Milk for tea. Oh ok- they found some - peculiar these Brits and they like it to be hot. Sitting in it right now resisting urge to send out for a pizza.
Lounge NameClub America
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"felt like back to the past"

(United Kingdom)

Worst lounge ever no food no beer no staff. Complete disappointment. Felt like back to the past.
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"service was exemplary and made us feel right at home"

(Australia)

We had four hours in this lounge while waiting for our Qatar airways flight. The service was exemplary and made us feel right at home. The showers were clean and great before the flight home. Well done to the ladies who served us.
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Excellent lounge with very attentive staff"

(United Kingdom)

Excellent lounge with very attentive staff. Lots of seating options and a good size dining area. Showers excellent. We found seats by the window with good views of the apron and runway. Food was great we had several items off the tapas menu to share. The deep fried squid and the cheese on toast were exceptionally good.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"shocked at the way we have been treated as upper class passengers"

(United Kingdom)

Just arrived home from LAX. Totally shocked at the way we have been treated as upper class passengers! We were made to walk from terminal 2 to terminal 3 so we could use a lounge. The Virgin Loft Lounge only caters for Shorthaul passengers - lacking any decent food (a cookie and a grape at best with cheese cut to the size for a mousetrap!) No showers small toilet and wash facilities. We have always used Air NZ lounge previously which was excellent. Virgin must rectify this situation quickly otherwise Upper Class passengers will seek alternatives. The shuttle bus ride back to term 2 was such an experience - we have now seen areas of the airport no one would want to see - trash bins cleaning vehicles etc (all part of the luxury upper class experience no doubt!)
Lounge NameThe Loft
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is poor in comparison to other lounges"

(United Kingdom)

Was offered the lounge as an alternative to the Air New Zealand lounge as an Upper Class Virgin Atlantic passenger. The lounge is poor in comparison to other lounges that I have experienced Bar is okay if a little limited but food is very poor - bread cheese soup and cookies No showers or changing facilities. No comparison with the Air New Zealand lounge at LAX or Virgin Lounge at Heathrow. Very disappointing!
Lounge NameVirgin America Loft
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"lounge was comfortable and clean"

(United Kingdom)

Although we were transiting to Manchester we had over three hours at LHR and so decided to use the Arrivals Lounge. It was an excellent choice. The friendly staff on reception offered us showers immediately and after these we sat in the lounge and enjoyed an excellent tasty well cooked breakfast served by more friendly staff. The lounge was comfortable and clean with excellent shower rooms. The WiFi was slow at first but then speeded up to an acceptable level. It was a pleasure to be in this lounge after the grim lounge we had experienced on departure from Miami. The lounge was not crowded while we were there although given its size it could be if a lot of flights arrived together.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"as grim a lounge as I can recall for many years"

(United Kingdom)

As grim a lounge as I can recall for many years. A couple of apparently arguing staff on duty. The lounge was totally enclosed with no view of the outside and the seating was in my view not up to the standard you expect in a business class lounge. The food was nothing special pretzels cookies and when a few sandwiches appeared they were soon grabbed by the nearest passengers although they were edible. WiFi seemed to be an acceptable speed for what I needed. Toilets were adequate and clean (just about) although they had a strange smell. With only one flight a day I accept that Virgin's choice is limited but they really need to have words with Club America as this lounge does Virgin's reputation no good.
Lounge NameClub America
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"worst lounge I have ever been in"

(United Kingdom)

Worst lounge I have ever been in. Empty of staff empty of any food except pretzels and wifi so slow that when I tested the speed it came back with basically the equivalent of 56k dialup modem. Fine for the 1990s but just appalling. I know it's not Virgin's own lounge and with 1 flight a day they are not going to do anything about it but Club America ought to be ashamed.
Lounge NameClub America
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"haven of peace and good vibe"

(South Africa)

I was lucky enough to get access to this haven of peace and good vibe. The lounge is upbeat but relaxing music cool staff and gourmet food and champagne. All you need do is find a nice seat (plenty on offer) and a decent magazine and wave your hand and one of the cheerful young waiters/waitresses take your order. I enjoyed Lanson champagne with excellent choices of food.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes