Vietnam Airlines

✅ Trip Verified | Lotus Lounge was operated by Vietnam Airlines and dedicated to its VIP, Business Class, and Elite passengers, located on an upper floor of the international departure, close to the security screening. In overall, it was a nice and big lounge. We luckily got a table with a view to the tarmac and runway. WiFi was free and a bit slow though. Food selection and quality were good, particular the Vietnamese noodles at the hot station. However, cleanliness was something an issue here. Someone threw trash in the toilette and it was cleaned. Worse, we took a pair of "new" chopstick at the food bar, and found the leftover on them!

✅ Trip Verified | Took a chance to visit Vietnam Airlines Lotus Lounge 2 which was right next to Gate 18 before flying. It was relatively small with beautiful view to the tarmac and the gates where we could see planes taking off, landing, taxiing, parking. Seat was comfortable, and to us, quite elegant. WiFi was fast. Food selection, however, was quite limited with average quality. Staff was quite friendly though.

✅ Trip Verified | The lounge was not large but very new, elegant, clean and beautiful. It was located right next to the security (after security screening). Staff was friendly. Food was nice, with hot dish was available.

✅ Trip Verified | I went into the Lotus lounge. I was shocked to be honest for business class it was horrible. No arrangements of alcohol wine and poor canned beer that was it. No choice of wine either, just super sweet and it tasted old. The only food that seemed to be good was the fruit options. I tried to have a salad and found a big black hair in it. No salad dressings to be had just a piece of lime. I tried to have the chicken and way over cooked rice. It is not worth the visit at all unless you drink like a child and love pop and juice and have no appreciation for a well made drink or even the lack of ability of making one because there is nothing to make one with. I asked for vodka and you would think I had three heads! I went downstairs and got a really cold tiger draft beer and some Pho it was delicious and I would rather pay and get something delicious and worth it rather than eat a drink what they serve for business class at the Lotus lounge domestic. Dreadful and not worth the effort of calling it a business class lounge! Very disappointing and dissatisfied. The should be ashamed. The bathrooms didn’t even have soap! I think they have something or someone that isn’t very well versed on what business class is or should be.

✅ Trip Verified | Paid to use this lounge when travelling with VietJet Air. Food options are ok. Comfort is ok. Only 2 beer varieties and not cold, no wine or spirits. By world standards not very VIP. Not really worth paying to come here.

✅ Trip Verified | Da Nang International (T2) is dominated by SE-Asian tourists and a lot number of small airlines. The Airport is renovated and a pleasure. The Lotus Lounge that Skyteam airlines use, is extremely nice and well maintained; it is a huge, unexpected gem find in a small airport. The Lounge has very good food offerings; cold delicatesses, and at least 7 hot meals in buffet. Drink options are a bit below average and only cheaper, local products (2 cheap wines and 4 beer brands, all alike) are offered. Background music appreciated. The décor is of high standard; even smoking and business rooms exist. The lounge appears underutilised, I found only 5-10 other visitors during the 3 hours I spent there.

✅ Trip Verified | This is a great place to have a rest before the flight. I really love the food here. There are plenty of choices for drinks, snacks, fruit and hot food. One of my favourite is chicken "Pho". I have also tried the massage machines there, it is comfortable. The working area is a little bit small, but convenient and private enough.

✅ Trip Verified | Lounge quiet on arrival so plenty of seating overlooking the airport. Wine served by the glass and was okay. The food was so disappointing. A beef stew and pork with lime, both meats were chewy. Rice and little sausages were provided. There was a variety of Vietnamese cold choices which did not appeal. Slices of dried bread into what we put cheese that we unwrapped from plastic wrapping. No soup, No cappuccinos. Dirty crocks took a long time to be cleaned away.

✅ Trip Verified | Nobody sitting at the desk when we arrived! A staff member appeared after a couple of minutes to check our invitations. We appeared to be the only people there for about 15 mins but the staff manning the beverages just looked at us and continued to sit down. I asked about a shower and was directed to the female toilets where the “bathroom” was locked although I could hear giggling inside. 30 mins later the door was open but both cubicles occupied and a staff member was using the sink to wash her face. I complained to reception and was told that it was passengers using it. Since I and my friend were the only female occupants of the lounge at the time, I found this hard to believe. The receptionist then came to find me to tell me the showers were vacant, but nobody had cleaned them and the floor was still soaking wet and no towels or amenities were there. Apart from comfortable seating this is an appalling business lounge and the staff need training in customer service.

✅ Trip Verified | We stopped by here while waiting for our flight to Hanoi. It was very pleasant, friendly staff, comfortable seating, a wide selection of food and beverages. The food is pretty good. Great time. Thanks to the staff for doing such a good job! I think i will visit this lounge again next time