United Airlines

✅ Trip Verified | Rude, surly lounge staff who didn’t smile. We were made to feel like a burden. Any semblance of comfort is offset by the attitude of the staff. Avoid this mess.

✅ Trip Verified | This lounge was very busy with late afternoon departures. Nonetheless, there was plenty of seating available. The usual food options were available - cold and hot plates. I passed on the hot plate of grilled citrus cream chicken and opted for the Asian chicken salad and corned beef baguette. The attendants replenished the food offerings on a regular basis. WiFi was easy to log in and fast. This lounge has large windows overlooking the tarmac. The only blemish was that the bathrooms had an unpleasant odor and could have been cleaner and fresh smelling.

✅ Trip Verified | Visited the Polaris Lounge at Terminal C, Newark before flight back to London. It is bright, modern, clean and offers a lot of seating options - it was quiet in this early morning period. The food and beverages were okay, although hot food standards were "canteen" like and lacked any proper choice, dried out and flavours were poor. Staff at Reception were the usual United Airlines standard - gruff and unfriendly, and certainly never meeting their statements about flying the friendly skies! Lounge waiting staff were nice and helpful. A step up from older United lounges, but why can they not get staff who try to be more friendly or hospitable, since this is an ongoing weakness for United Airlines?

✅ Trip Verified |  This United Club lounge is deceivingly spacious. For an early morning departure the lounge was not busy. There is the usual staple of food and drink of breakfast items (cereals, pastries, oatmeal, tea, coffee etc plus a hot of scrambled eggs and breakfast potatoes). I could not eat the latter as they mixed sausage with the breakfast potatoes. Staff was very friendly and the bathrooms very clean. Wi-Fi connectivity was excellent.

✅ Trip Verified | The lounge was bright, fresh and comfortable. There was a wide range of food (evening) and drink choices and staff regularly clearing tables. The bar was a nice large bar with a huge variety of drinks available. I'm not aware of any showers available but the toilets were spotless. There were a variety of seating, lounge and outdoor areas available.

✅ Trip Verified |  The SFO United Polaris Lounge was very disappointing. I frequently fly long haul flights to Asia out of San Francisco and have used the Polaris Lounge many times. Usually the food selection is excellent, this time not. Arriving shortly after 8PM, the sit down restaurant was already closed, even though the lounge is open for another couple of hours. The food selection in the buffet section was dismal; salad looked wilted and not appealing, a tray of two different sandwiches, four hot dishes, some assorted cheeses/meats, no French bread or rolls to be seen, just a few crackers and a tray of two dessert squares. The secondary food section in the quite zone was also closed. The best way to describe the food experience was "Cheap". Because of my United flight status I was able to switch to the United Club in the main terminal. Night and day difference, better food, wider selection, offerings such as candy and other assorted sweets. The Polaris Lounge at SFO used to be the Premium place to relax before a flight - not any more.

Not Verified | Unacceptable opening hours (from like 9am to 4:30 or 5:30pm). Only option for Star Alliance Gold members at Mexico City Airport meaning no option. Never again.

✅ Trip Verified | Due to the flight disruptions, this lounge was very busy throughout our stay in the lounge. This is a huge lounge and we were able to find seating. There is natural light flowing in from the large windows. The added bonus of the window seats is plane spotting especially the foreign carriers taking off and landing. There are power ports for AC and USB at every seat. The selection of food and drink was decent with a buffet set up which included a hot plate (korean style bbq chicken), soup, salad bar, sandwiches/wraps and the regular fare of nuts, cold cuts, cheese, fruit, coffee and sodas. The attendants kept refilling the buffet hot plate and sandwiches/wraps. The bathrooms are very clean and maintained by attendants every 5-10 minutes. Wi-Fi connectivity was excellent.

✅ Trip Verified | This United Club was quite busy during the post early morning travel period. Nonetheless, there was enough seating available with natural light and views of the tarmac. There was a parse selection of food and drink. An employee rudely told me they were out of scrambled eggs. The remainder of the offerings were nothing I liked (porridge, biscuits, cheeses and cold cuts plus the regular fare of nuts, cheese, fruit, coffee and sodas. The lounge is comfortable with clean bathrooms and a very friendly staff. An agent put us on a standby flight from SFO-YVR when the agent at check-in would not do so. Wi-Fi connectivity was excellent.

✅ Trip Verified | Going to stop flying United. Can't even access the club with passes due to "overcrowding". Selling too many club accesses when you don't have capacity.