Thai Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 123 reviews
4/10
4 star Skytrax Rating
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4/10

"lounge is an oasis"

(United Kingdom)

The First class lounge is an oasis. Attentive staff that really are taking care of you. Nice private living room area. Food and drinks on demand. The Spa for First class passengers is amazing with nice amenities and also a 1hr massage is included. Only wifi was a bit slow but and could not find a menu for drinks and meals. However it was overall a nice experience.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"one of the best lounges worldwide"

(United Kingdom)

This is one of the best lounges worldwide. A lot of staff is caring about all needs. They have a dining menu with a wide selection of food if you want eat before your flight. Thai Airways passengers are invited to the spa where a free oil/neck and shoulder or foot massage is offered. But between 9.00 pm and midnight due to many departures the lounge is overcrowded and sometimes very noisy. The washrooms are very big with a nice selection of L'occitane products. After every use someone comes for cleaning.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff are friendly and attentive"

(United Kingdom)

The main lounge is very long and doesn't really provide a very cosy feel. Staff are abundant friendly and attentive. Free WiFi access is available and it's adequate but quite slow. One gripe that so many of us have is the lack of power easily accessible power outlets for our laptops. The Thai lounge at Suvarnabhumi is fairly new and it's a shame that the designers didn't do what most modern airports are doing (such as NRT) and provide easily accessible outlets for every seat. One major bonus is the offer of a 20 minute massage in the adjacent First Class spa with options for either a foot massage or a head and neck massage. Perfect for relaxing just prior to boarding. My biggest complain would be the catering which is limited to dry snacks small cheap white bread sandwiches instant noodle and various small but rather oily warm pies. The Thai lounge really pales in comparison to their competition in this area. It's also interesting to me that the food catering is actually much better in Thai lounges at other airports Hong Kong for example where various hot dishes are provided and even ice cream. Even the dingy overcrowded Thai lounge at MNL offers a better food catering service. One would think that Thai's flagship home base lounges would provide the best catering but this is not the case.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"relatively few seats"

(United Kingdom)

Late transfer staff helpful directed me to a decent sized shower room (with toilet) to freshen up for the next flight ahead. Busy lounge with relatively few seats but quiet enough and clean. Very little reading material but ok to sit and relax. Food selection mostly cold pastry products and poor quality sugary desserts. Internet access through terminals that I wouldn't trust as PCs concerned had vast amounts of software that had been installed on them by past users. Biggest inconvenience is having to queue up for security between lounge and gates with no priority queue. Overall great staff comfortable environment good shower/bathroom facilities but needs a big rethink on food.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"plenty of comfortable seating"

(United Kingdom)

Am lucky enough to use the business lounge at Bangkok frequently and since the new airport opened I can say how much better the lounge is. The lighting is tranquil and soothing with plenty of comfortable seating. The staff are more than accommodating constantly replenishing the snacks and drinks and keeping all areas spotless. The washrooms too are very good and clean - always important when your about to board a flight and need to freshen up. All in all an excellent lounge with all you require before the start of your journey.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"What an amazing service"

(United Kingdom)

What an amazing service - we were greeted by Thai Staff as we enter the separate entrance to First Class check-in at the Airport. Our bags and tickets were taken and check-in completed by Thai Staff whilst we were seated in comfort. We were then escorted thru immigrations then onto a private buggy vehicle to the first class lounge. Truly amazing and beautiful lounge and extremely attentive staff. We were shown to a private room with lounge table working desk with wifi plug and flat screen tv. You could actually choose what you would like to eat and it was all prepared fresh and delivered to our mini suite. This is one of those memorable 5 star experiences that I will always remember.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"one of the worst"

(United Kingdom)

This has to be one of the worst First Class lounges I have ever been in. It was suppose to be a First Class lounge but I believe they were letting anyone in. The lounge was old and tired and in need of a complete overhaul. When I entered the lounge I was told I would have to PAY 10 Euro for the wifi connection. The best they could do for catering was a pizza mangled into odd shapes and pieces thrown on a plate. Seating and decor was very uncomfortable and out dated. I actually walked out to the airport toilets as the lounge toilets were a disgrace.
AirportMilan Malpensa Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
5/10

"really quite impressed"

(United Kingdom)

Used the lounge twice in July and really quite impressed! Got a buggy ride from arrival aircraft straight to the lounge. Plenty of seats in the lounge but best part is the Thai Spa facility opposite - had a truly relaxing massage here and some health drinks that were just great. Staff in the lounge really nice and very efficient. Food not so good compared to many First Class lounges today and maybe Thai can improve that. Washrooms and shower rooms immaculate and nice amenities. A small sleep / quiet area but did not use that this time. Goof WiFi access and this was consistent.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"experience was not a happy one"

(United Kingdom)

Thai share the Air New Zealand lounge at Sydney Airport. My experience was not a happy one. This started with my being initially refused entry by the guy at the front desk because 'my name was not on the list' . Turns out he had the wrong list and was using the passenger list for TG992 from the night before. I must have been the first for the morning flight to Bangkok to arrive. Half an hour later I'm finally admitted but then met with noisy kids and a dull lounge. Better than no lounge at all but I did not stay there long.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"friendly staff"

(United Kingdom)

Used the Lounge before E Gate. Good beverage selection but boring Food selection. Never changed in 5 years or longer? Don't understand the 4 seat arrangement as most travelers are alone and use the time with their Laptops. Sockets are very limited. Often problems with the coffee machines which are full stickers and leftovers of tape glue. Aircon not very good as in the whole Airport. WIFI often crash. Friendly Staff and good cleaning of tables. Kids Playground available as well as Computer rooms. No Flight information screens available so watch your time. Overall I liked the Dong Muang Lounges at all locations much more.
Lounge NameRoyal Orchid Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no