Thai Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 131 reviews
4/10
4 star Skytrax Rating
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4/10

"high quality lounge"

(Philippines)

I've had the unfortunate circumstance of being stuck in long layovers thrice in the last year at BKK. If it weren't for the high quality lounge I think I would have gone a bit batty. It's basically a very large lounge and mostly self serve everything. Also if you have a long layover the lounge offers complimentary 30 minute Thai massages which I found quite nice. Internet Facilities and speed is excellent. The food selection is mostly hors d'oeuvres type but there is many to choose from.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"a bit tired and tatty"

(Australia)

The lounge is looking a bit tired and tatty but still clean and tidy plenty of food and drink with very attentive staff. No shower available but there is a spa lounge. Toilets kept clean by very friendly staff and glasses plates etc removed promptly. Flight info screens but no loudspeaker broadcasts which makes for a more relaxing stay.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food and drinks were of high standard"

(Australia)

During our long layover at BKK we got to experience lounges on both concourses D and C. Whilst the lounge on concourse D was much bigger and had a slightly better range of food on offer I was surprised that to have a shower you had to move to the smaller lounge on Concourse C. Not very convenient when you're tired. The food and drinks on offer were of high standard and staff were cleaning the tables and replenishing the food. Except for the shower issue it was a pleasant long layover.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the quality had dropped"

(Australia)

We have used this lounge many times in the past and been more than happy. However this time it was a bit disappointing to see the quality had dropped. The wine and champagne selection used to be wonderful this time they were of a much cheaper standard. I have had better when flying in economy. They do offer a good selection of food and the lounge is clean and comfortable.
AirportBrisbane Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"no wines offered"

(Thailand)

I use the Lounge in BKK at least every 2 weeks with same experience. No wines offered since years only fat puff pastry small Sandwich and Chinese Steam-buns Stale rolls Toast Jam Butter and sometimes cold cuts. Some cakes are available too. Either the puff pastry or the Steam-buns are cold. Bangkok is the Homebase of Thai and have the worst Lounge.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"efficient and friendly staff"

(New Zealand)

Modern and clean lounge with efficient and friendly staff. comfortable lounge seats good showers and toilets and a good variety of food (changed every couple of hours). The espresso/cappuccino machine did the job. Wifi was easy to connect to and fast. Low light : no wine in the lounge. Odd that. Not much of a cost saving if it forces passengers to consume the spirits!
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"it was understaffed"

(United Arab Emirates)

Not at all what you would expect from a Business Class Lounge. It was understaffed most of the tables were filled with dirty plates and cutlery. The lounge looks old and run down. Very poor selection of food. Puff rolls filled with chicken mushrooms quiches and some very tired looking fruit. The selection has been the same for about 3 years. Thai airways Business Lounges have to be the only ones in the world without wine!! The airlines make a lot of money from their business class passengers so Thai airways should be able to afford to upgrade their lounges.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"lounge itself is spacious and clean"

(Australia)

From the greeting at kerbside pick up where your luggage and check in are dealt with whilst you relax to the buggy that takes you to the lounge. The lounge itself is spacious and clean with very attentive staff. We were placed in our own side lounge on our outward journey and then in mini slumber rooms on our return as our stopover was quite long. After sleeping we showered in the clean bathrooms then ate in the restaurant with all food freshly cooked. The Spa was sensational total relaxation. We were then escorted from the lounge to our seats on the aircraft.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Wifi connection was easy"

(United Kingdom)

This is great lounge in the heart of the airport good for transfers. I prefer this lounge to the larger lounge one is directed towards on entering the airport. Having just done a leg from London to BKK I was able to shower in very well kept facilities before the last leg of the journey. The showers were powerful and hot towels large and fluffy just as they should be. I had time for a sit down and gin and tonic before the departure of my flight - my only gripe was the lack of a glass of wine - I guess a cultural thing. Wifi connection was easy.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"A little oasis of quiet"

(United Kingdom)

A little oasis of quiet in an otherwise very busy terminal. The lounge is spacious on 2 levels with a variety of seating and some very nice Macs in the Internet Areas. I thought the food and drinks choices were pretty basic but okay for a short visit. SAS London Lounge makes T3 almost bearable - almost.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no