Thai Airways

Not Verified | The lounge was dirty, dated, and seriously needed to expand and makes lots of more space for those travelling with families. The Phuket Airport was awful and seriously needed renovations and to improve its cleanliness and to provide a nice and quiet and also clean environment.

✅ Trip Verified | I understand that Thai has gone thru some difficult times, but the lounges are old, food is awful, surely it can't be too hard to provide something edible? The staff are very polite.

✅ Trip Verified | I was in transit from Phnom Penh to Udon Thani and spent 2 hours in the Domestic Lounge at Suvarnabhumi, I have not spent any time in this lounge since just prior to COVID and I thought as I was traveling on Thai Smile, I would be refused entry, but I was not. It was explained as I boarded a Thai Smile flight in Phnom Penh I was eligible to use the lounge. Thus, if travel on Thai Smile commences with an international flight so long as one holds a Thai Royal Orchid Plus Gold Card one can use the lounge. It was fairly quiet, but the food was excellent or at least compared to the business class lounge in the airport at Phnom Penh. There was no alcohol available, but I recall pre-COVID there was only beer anyway, strangely enough the experience was great but perhaps I detected a sense of normalcy post-COVID. I also fly Bangkok Airways, which is very good, and they have lounges all can access irrespective of the fare one pays.

✅ Trip Verified | I visited this lounge twice, once in the evening and once in the early morning. The rush of flights leaving in the evening meant that the lounge was very crowded. However, we did find seats in a corner together. The lounge decor is very green and bright. There are a variety of seating options - but no napping chairs. There are an abundance of power outlets, and the seats were laid out in such a way that you can have some food relatively easily. The food in this lounge is a highlight. There are two buffets - a halal section and the main section. The main section had a large salad bar, a variety of sweet and savoury pastries, and hot food on offer, as well as pad krapao - stir fried chicken with basil made to order. The halal section had mostly Indian food - butter chicken and samosas. There are two bars, and you could get cocktails from either of them. I used the shower facilities here, and the showers are relatively simple, a rain shower suite, toilet, seat and sink. I did however, have to call the lounge in advance to ask about the shower facilities since the website showed that they were still not open due to social distancing, but the receptionist told me that it was just opened a week before my flight. In the morning the food on offer was also pretty good. This lounge is a good one, even though I could've used the EVA Air lounge which was closer to my gate on my second visit - I chose the long walk to this lounge because it was better. Thai used to be quite poor in terms of lounges, but their new offerings put them on par with EVA Air and ahead of Lufthansa and United. If the royal orchid lounge is too crowded, the royal silk lounge next door, with slightly less brash, colourful decor still has the same food offerings and is usually a lot less crowded, and you are allowed to walk between the two lounges in case you would like a cocktail from the prestige lounge's bar.

✅ Trip Verified | We had a Thai Airways flight operated by Thai smile. The lounge staff do not recognize Star Alliance gold membership in this case. Also, their machines could not read my priority pass card. So they just rejected us. Even speaking to a manager did not help. It is unacceptable that Thai Airways does not honor Star Alliance gold of other members on their flights if those are operated by other airlines and reject clients if their systems do not work.

✅ Trip Verified | I visited the Thai Royal Silk Lounge at Bangkok airport, as well as the Thai Royal Orchid Lounge at Chiang Mai, both of which were enjoyable stays. These domestic departure lounges I found quite relaxing places to spend an hour or so, and have a bite and a drink before a short flight. What impressed me was how large and beautifully designed the lounges were - some of the decor reflecting the Thai Airways colours. There was plenty of spacious seating, some brightly lit, as well cosy areas if you wanted to do some work or have a little privacy. No alcohol is served, which was not an issue anyway. And there were no views of the apron on runway. Both lounges had a good selection of hot and cold food, snacks, salads, and plenty of soft drinks, tea and coffee. Even though I was not quite hungry, I couldn't resist the Thai Chicken Curry, and steaming hot Chinese Dim Sum. There was also a smaller selection of western finger food, salads, pies and cakes - green tea cake was delicious! The washrooms were clean and well maintained. Neither of the lounges was crowded, and the staff were attentive at quickly clearing up tables. They were also happy to explain some of the food items on display, inviting me to try them out. Considering these are used in domestic flights, I was surprised how nice they were and certainly better than a few international departure lounges I have been to.

✅ Trip Verified | We flied business class on Thai Airways to Stockholm and were able to use business lounge at Bangkok Suvarnbhumi airport. The lounge location is quite good only one floor next from immigration service. The lounge is quite large and comfortable. The foods and drinks are quite good with many choices. The staff are quite polite and friendly.

✅ Trip Verified | We visited Thai Airways Lounge at Chiangmai International Airport using Priority Pass Member. The lounge is not so large but the staff are very friendly. Although there was not much food and beverage to choose, the atmosphere is quite good and comfortable. Nice lounge to visit and enjoy your waiting time before flight.

Not Verified | I have visited a lot of the Thai lounges at Suvarnabhumi Airport over the years, and the lounge near gate C2 has been my favourite. All the lounges are essentially the same. Similar seating, mostly just a rectangular room with a food corner, showers and fast wifi. There are dedicated work corners where you can print out papers to get some last-minute work done, and the lounge seems very sparse. I assume it was due to my flight timing. Thai airways seems to have unsatisfactory service when it comes to breakfast, and the lounge seems to be no exception. There's hot food, but then it mostly consists of pre-made omelettes, sausages, and congee, with pastries and savoury wraps and sandwiches. The lunch and dinner is a bit better, mostly Thai dishes and some western dishes as well. There are some things which are lacking: Dedicated dining area, space between the seats (the seats are packed in too close together) and more easily visible flight board. To measure it up to star alliance standards, this lounge is adequate, nothing too fancy but a good place to get a bite to eat and wait before the flight. There are some better lounges in the star alliance network, but this is a far cry from the worst lounge I have ever been in. I'd probably visit again if my gate was in the C zone, the other lounges aren't as good.

✅ Trip Verified | hai has 3 biz class lounges at Bangkok Suvarnabhumi Airport, on concourse D (the biggest), C and E, smaller in size. You would assume the biggest one are the best? How wrong I was! Apart from being the biggest, D lounge had the worst air conditioning (A problem also for the entire airport), I complained about it every time and nothing has ever improved. During the day, when it's hot outside, the lounge itself is very warm too, you will need something to fan yourself in order to cool down. Food offering is sad, very few and you can feel severe cost cutting happening. When I wanted to take a shower before my flight to Melbourne, I was told D lounge doesn't have shower facilities, only smaller lounges C and E have it, and even so, they only had 2 shower rooms on each lounge. I went there to take queue for my shower, which took a good 45 minutes, this is just absurd! I also noticed the shower room is showing wear and tear and damages, made a very poor impression for me. I feel that nowadays, Thai has lost the plot on how to run the airlines smooth as silk as they claim, in all areas, and showing discrepancy in maintaining their high standard. It is very sad and alarming.