Thai Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 123 reviews
4/10
4 star Skytrax Rating
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7/10

"unsatisfactory breakfast service"

(Thailand)

Not Verified | I have visited a lot of the Thai lounges at Suvarnabhumi Airport over the years, and the lounge near gate C2 has been my favourite. All the lounges are essentially the same. Similar seating, mostly just a rectangular room with a food corner, showers and fast wifi. There are dedicated work corners where you can print out papers to get some last-minute work done, and the lounge seems very sparse. I assume it was due to my flight timing. Thai airways seems to have unsatisfactory service when it comes to breakfast, and the lounge seems to be no exception. There's hot food, but then it mostly consists of pre-made omelettes, sausages, and congee, with pastries and savoury wraps and sandwiches. The lunch and dinner is a bit better, mostly Thai dishes and some western dishes as well. There are some things which are lacking: Dedicated dining area, space between the seats (the seats are packed in too close together) and more easily visible flight board. To measure it up to star alliance standards, this lounge is adequate, nothing too fancy but a good place to get a bite to eat and wait before the flight. There are some better lounges in the star alliance network, but this is a far cry from the worst lounge I have ever been in. I'd probably visit again if my gate was in the C zone, the other lounges aren't as good.
Lounge NameRoyal Silk Concourse C
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"Food offering is sad"

(Hong Kong)

Trip Verified | hai has 3 biz class lounges at Bangkok Suvarnabhumi Airport, on concourse D (the biggest), C and E, smaller in size. You would assume the biggest one are the best? How wrong I was! Apart from being the biggest, D lounge had the worst air conditioning (A problem also for the entire airport), I complained about it every time and nothing has ever improved. During the day, when it's hot outside, the lounge itself is very warm too, you will need something to fan yourself in order to cool down. Food offering is sad, very few and you can feel severe cost cutting happening. When I wanted to take a shower before my flight to Melbourne, I was told D lounge doesn't have shower facilities, only smaller lounges C and E have it, and even so, they only had 2 shower rooms on each lounge. I went there to take queue for my shower, which took a good 45 minutes, this is just absurd! I also noticed the shower room is showing wear and tear and damages, made a very poor impression for me. I feel that nowadays, Thai has lost the plot on how to run the airlines smooth as silk as they claim, in all areas, and showing discrepancy in maintaining their high standard. It is very sad and alarming.
Lounge NameRoyal Silk Lounge D and C
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitApril 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"such a poor bathroom"

(Thailand)

Not Verified | This Royal Silk Domestic lounge has just been renovated and you could tell with the fancy automatic door that opens with a push. The first Thai Smile flight (they use the same lounge) flies out at 6:15am and the lounge opens at a reasonable 5am. I arrived at 4:50am and there was a janitor inside who told me to take a seat and wait for the receptionist. The receptionist turns up and she took my gold card and boarding pass, oddly returned to me after 20 minutes. I was the first person in the lounge so I presume she must’ve had to start her computer. She was courteous and apologised for the lack of hot food. The lounge essentially is one big room with a food corner and toilets at the end. All seating is identical and comfortable. There are power outlets at most seats and these are clearly labelled. The food corner consisted of dim sum, pastries, salad bar, sandwiches and some questionable eggs. I say this as I don’t know if they were hard boiled then chopped or actually fried. They didn’t look like they belonged in a lounge, to be fair. But I got a decent breakfast with the rest of the food. I was told after the main kitchen opens there is actually hot food eg fried noodles or soup. The one thing that absolutely threw this lounge into the pits is the condition of the toilets. I had used the bathroom stall and found leaking water and a disheveled lock. How can a lounge that was recently renovated have such a poor bathroom? The bathroom on the plane was still better. In conclusion, it’s a good space to wait for your flight and get a cappuccino and a sandwich, but definitely not good if you need to use the bathroom!
Lounge NameRoyal Silk Domestic
AirportChiang Mai Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"food is really poor"

(Spain)

Trip Verified | Despite the fact the lounge is comfortable, the quality of the food is really poor. It is quite difficult to do it worse. Cold items without taste.
Lounge NameRose Lounge
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"spacious and well managed"

(Australia)

Trip Verified | The Royal Orchid lounge I visited was located in Terminal 2 around 8am. I found the lounge to be spacious and well managed. The toilets were clean. I was disappointed with the limited food offering.
Lounge NameRoyal Orchid Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"a bit crowded inside"

(Thailand)

Trip Verified | Thai Airways use the Asiana Airlines lounge at Seoul Incheon. Many seats for passengers but a bit crowded inside. There are some foods for your breakfast but nothing special. There are a few sleep pods which give you a private zone but they are always occupied. if you hold the priority pass card, there are other 2-3 luonges in this terminal but not better than this one.
Lounge NameAsiana Airlines lounge
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
8/10

"the lounge was very quiet"

(United Kingdom)

Not Verified | Really nice lounge, I was on the London day flight so the lounge was very quiet, Plenty of food and snacks available, as well as Hotel meals, Thai and Western choice. Usual Drinks selection, Tea, coffee, soft drinks and alcohol. Plenty of seats but could not hear any announcements in the lounge, Toilets very clean and spacious.
Lounge NameRoyal Orchid Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitDecember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"Plenty of nice seating"

(United Kingdom)

Trip Verified | Thai Airways use the United Airlines lounge at Heathrow. Great Lounge, Plenty of nice seating areas with lots of space, Good food offerings, Usual Tea, Coffee, soft drinks and Alcohol. The washrooms and toilets were spotless. Staff very polite which makes a change.
Lounge NameUnited Airlines Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"standards just keep getting worse"

(United Kingdom)

Trip Verified | I have used this main BKK lounge for many years, and the standards just keep getting worse. Overcrowded, quite dirty and worn, and the food is simply awful. When is Thai going to wake up to the fact this is well below an acceptable standard? If your ticket will let you (Star Alliance etc) use the EVA Air business class lounge which is 100 times better and much nicer staff and service as well.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitMay 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"It is such an embarrassment"

(Thailand)

Trip Verified | Great food and service, but the space is awful. Extremely poorly lit and insufficient or poorly distributed air-conditioning. It is such an embarrassment for Thailand's national airline lounge in the country's flagship airport. The only saving grace is the exceptional staff and good.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitApril 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no