South African Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 20 reviews
4/10
4 star Skytrax Rating
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3/10

"layout itself is not very appealing"

(South Africa)

The layout itself is not very appealing and the food selection is quite basic. I don't take pre flight drinks but the choice I noticed was very limited and the access poor.
Lounge NameBaobab Lounge
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a large comfortable lounge"

(Myanmar)

A large comfortable lounge with good amenities (including smoking room TV room children's room and showers). A nice selection of packaged sandwiches and wraps and a bar with a good range of alcoholic beverages as well as a proper espresso machine. Staff were friendly and pleasant.
Lounge NameBaobab Lounge
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"light and spacious"

(South Africa)

Checked in at 10am en route to JNB and Hong Kong. On arrival at the lounge counter staff were chatting among themselves - not really interested; no verbal communication from them - even after our "hi" - just a pointed arm in the correct direction after we accidentally turned toward the first class lounge. The lounge itself is light and spacious. Enough choices of food and some fresh fruit. Surprisingly no decaf coffee - not an uncommon demand these days. Upon leaving we again had no acknowledgement - the ladies did not even glance at us as they chatted. A simple smile with a "hello and welcome" and an "enjoy your flight" as we left would have sufficed. It left us wondering if the rest of our flight was going to be like this - thankfully it wasn't. Johannesburg Business lounge (on our return) could give them a few tips.
AirportCape Town Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"large and comfortable"

(United Kingdom)

Great new lounge SAA has in place now from the World Cup. Large and comfortable. Free wifi smoking room good views on tarmac food good expresso machine run by staff instead of just self serve. Overall great new installation in the airlines home airport.
Lounge NameBaobab Lounge
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Overall great lounge"

(United Kingdom)

Very large lounge with plenty of sofa style dining recliner seating. Seperate kids area smoking zone TV zone work stations etc. The bar is manned and decent selection of drinks. Food selection is average for J class lounge. No hot food just sandwiches fruit and salads. Excellent showers and bathroom facilities. The staff felt too much at home and were loud and obtrusive. Excellent view over the aprons. Free WiFi. Overall great lounge.
Lounge NameBaobab Lounge
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff are too loud and obtrusive"

(United Kingdom)

SAA have an arrivals lounge just after you clear customs before exiting into the arrivals lounge. It is well marked to the left and upstairs. It is not large but has 4 excellent showers good selection of food (breakfast was cereal toast pastries sandwiches fruit tea/coffee etc.) No alcoholic beverages. Smoking room. Comfortable seating. Again the staff are too loud and obtrusive but provide good service. Free WiFi.
AirportJohannesburg Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the lounge was excellent"

(United Kingdom)

I thought the lounge was excellent. I thought the staff were great and facilities good also. Its no Singapore Airlines but its fine for price paid for ticket.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"has all one needs except wifi"

(United Kingdom)

As we were flying first on Emirates we had access to the South African Airways lounge. First class passengers were directed to the right and business class pax to the left. The lounge is not really big but it has all one needs except wifi. There are 2 computers but the connection is really slow. There is a nice coffee corner with snacks and some alcohol aswell as a smokers lounge. The nicest feature however were the showers: really big clean and with lots of amenities.
AirportCape Town Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Pathetic is the only word I can use"

(United Kingdom)

Pathetic is the only word I can use to describe this lounge. I asked at the first class lounge why we were not allowed in there (facilities fabulous for first class). After complaining about the lack of warning for business class passengers about the lounge they would still not budge saying that we are unable to use the facilities besides the toilets which were located in the first class lounge (none in the business class lounge and quite far away!). Very disappointing. Like other reviewers it is unacceptable that SAA expect business class passengers to pay the full price but do not provide the full facilities.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
2/10

"impossible to find a seat"

(United Kingdom)

Very poor. At approximately 10am it was impossible to find a seat. Selection of food and drink minimal. No wireless and only two computers. No toilets. No telephones.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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