Singapore Airlines

Disappointed in the fact that the lounge overlooks the departure gates and has no direct natural lighting. The atmosphere and decor are pleasant. The buffet with a chef preparing breakfast orders is nice but the restaurant seating area is clearly insufficient for the number of passengers. The same facility in the Business Class section appeared just as overtaxed. For smokers there is an outdoor terrace located immediately outside the lounge entrance.

This lounge is apparently a new one opened by SIA. There is a long trek to it - too much of walking actually. The reception staff are warm and just welcome you but do not give much information of the lounge. The worst part is that the lounge does not have any toilets or showers! Something really unacceptable for a newly opened lounge in such a spic and span airport. Hot and cold food items are present and internet access is also free. Overall a good lounge but marred totally buy lack of toilets and its distant location.

Overall a decent lounge. Plenty of seating good access to TV and internet as needed. Selection of food and drink limited though of a good standard. No shower facilities observed. Unfortunately the level of service provided was substandard. Firstly the initial greeting at the reception desk was sullen mechanical and cold on both occasions I entered the lounge. Secondly there was no lounge manager visible to oversee the generally running of the lounge. This was evident by food bowls remaining empty for significant periods of time as well as floor staff (especially the male staff members) who simply loitered around the drinks areas and whose behaviour was unprofessional bearing on juvenile.

I was impressed - staff were wonderful. I travel in and out of Bangkok often and will always use this lounge.

Small and basic lounge. Wouldn't have fitted everyone if business class cabin was full. Decor dated and showing its age. Very limited range of food available (possibly due to early morning departure). Too few bathroom facilities for lounge.