Singapore Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 120 reviews
5/10
5 star Skytrax Rating
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3/10

"Truly low grade"

(United Kingdom)

Sitting here at 1500 hours wondering what happened to SIA's famed food/hospitality. There is one member of staff for the whole lounge serving drinks topping up food (more later) clearing tables etc. The sum total of hot food available is a tureen of lukewarm leek and potato soup. That's it unless you like the one variety of sandwich available or scone and cream or microwave noodles. As for access it's a slog up the stairs or a ride in the service lift. Paint peeling off the radiator in the Gent's loos. Truly low grade compared with their rivals. I had more choice free of charge on the train coming down - bacon sandwiches scrambled egg and smoked salmon for example.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"plenty of room"

(Indonesia)

Excellent lounge in Singapore with plenty of room. Good food and wines on offer. Only available for Business passengers on C class tickets not to Star Alliance Gold card holders. Krisflyer Gold card holders in economy must use the lounge next door. Seems a bit off to not allow a larger lounge and have *G use the facilities. I understand that the First Class lounge is currently being renovated and therefore F pax are also using this lounge.
Lounge NameSilverKris Lounge
AirportSingapore Changi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"rubbish on the tables"

(Singapore)

Even as a solitaire member you don't get access to the first class lounge. The business class lounge is really busy on a Thursday evening waiting for the Singapore flight people had to stand. There is rubbish on the tables that does not seem to get cleared for hours. I don't know how much SIA pay for using this but it's too much.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"still a lack of shower facilities"

(Australia)

There is still a lack of shower facilities at both T3 and the newer T2 lounges for Krisflyer and Star Alliance Gold Members (SATS lounge at T2 is no longer made available to SIA KFGold Members). As the toilet facilities are located just next to the lounges additional plumbing costs and showers fittings would be at a bare minimum to sat the least - a real disappointment when a shower during transit will be a refreshing welcome between two long haul flights. Singapore Airlines are dropping their standards across the board. A real pity for a once premium carrier.
Lounge NameKris Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"customer service is appalling"

(Singapore)

T3 Business Class Lounge - as usual the staff at the front desk grimaced at all the guests walking in. I was there during breakfast time and the food was dry overcooked. Would have been helpful if they had some fresh fruits - even some apples and bananas on a plate would be helpful. I had a quick bite walked out of the lounge with the customer service staff staring at me. I walk no more than 10 steps out of the lounge turn to go back in as I left my jacket and was stopped at the entrance with a very brusque demanding "Boarding Pass please". Well at least she said please but honestly? If I did not live in Singapore I would never choose to take SQ as my first choice. Customer service is appalling unless you're a well dressed business man.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is disappointing"

(Australia)

This lounge is disappointing and perhaps a reflection of how SIA views Star Alliance Gold fliers from other airlines - ie. poorly. The food service area is small with a limited selection of light meals. There are no toilets or showers in this lounge. So it is not a great place for a transit stop. In comparison the SATS lounge in T2 is a better lounge.
AirportSingapore Changi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"prefer the old brown leather seats"

(Australia)

I prefer the old brown leather seats in the T2 lounge in Singapore - far more comfortable than the newer seats in the T3 lounge - especially if you have a longish layover. I see they are going to renovate the T2 lounge - I hope that they retain the old leather lounge chairs. I hope if they ever renovate the Sydney lounge that the keep the older brown leather chairs.
Lounge NameSilverKris Lounge
AirportSingapore Changi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"lounge is appalling"

(Australia)

I would expect a lot more form Singapore Airlines. Sydney airport lounge is appalling considering the levels of service Singapore claim to offer their passengers. with 4 flights per day from Sydney - and at present two of these are A380 services. The size of the lounge the seating food and beverages all very average. I was very disappointed.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"bit of a journey to find this"

(Australia)

A bit of a journey to find this. Every drink ordered had to be matched to invitation card which was a bit of a farce as they did not keep them in any order. Whilst the decor wasn't special the food and snacks on offer were very tasty. Restrooms nothing special.
AirportDhaka Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"The ultimate horror lounge"

(United Kingdom)

The ultimate horror lounge. I was there during peak hour at 11pm. It was so crowded that most had to eat/drink standing. Drink and food choice was reasonable but the size does not match the demand.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no