Singapore Airlines

Silver Kris lounge in T3 - it is a beautiful room ruined by despicable customer service. There were at least five staff in the front desk and not one smiled or made anyone feel welcomed. I watch in astonishment when "elite" passengers were treated like passengers on a bus in a third world country. I don't know if anyone from Singapore airlines will see or read this but the staff on duty on the night of the 1st of May 2013 should really be reviewed especially a short haired Eurasian looking lady. Wished I caught her name but really Singapore airlines needs to lift their game here. When travellers are spending copious amount of money to fly with you make us feel at least welcomed? Silver Kris lounge in T2 - I left T3 because of the overall lack of respect to customers. But what I found in T2 was the direct opposite. This is where everything came good. Staff were so polite and helpful. Goes to show that it does not matter how much you spend on perfecting facilities when you don't have the right people.

The lounge in Adelaide is quite small with no windows but it is only for Singapore Airlines passengers so it didn't really feel all that crowded despite being small. One major advantage is that unlike all of the other lounges it is after immigration and security checks so once you reach the lounge you can just relax. The food and beverage selection is small but sufficient and the toilets (there are 2) are clean.

Overall a clean and comfortable lounge (both in Terminal 2 and Terminal 3) with a good selection of food. There are no boarding announcements however so make sure to check your ticket for boarding times.

As a gold frequent flyer I was looking forward to relaxing in a lounge on the way back to Australia flying with Singapore Airlines. Given that Singapore Airlines is based at Changi I had high expectations of the lounge quality. However I was directed to the gold lounge that was very disappointing indeed. No service cramped seating flat beer mangy sandwiches and no toilet! I think that Virgin should look for a better code share partner if this is the standard Singapore Airlines have to offer.

This lounge was by the far the worst we have ever experienced. It was shabby the staff were rude or just grunted. There were only two toilets one of which was out of order and this was not even clean. The noise level with dishes being clanged and banged at the bar area was unbelievable. SIA need to engage in some serious conversations with Roma airport as the advertising states that "the Le Anfore Business Class Lounge offers a haven of peace from Rome Fiumicino Airport. Treat yourself to the VIP lifestyle!" - well it doesn't!

Very average lounge. Chairs reasonably comfortable but no loungers. No toilets or showers in the lounge. Toilets down very quiet corridor which is worrying late at night. Good food and reasonable selection of drinks. Staff not particularly on the ball.

Very good lounge - lots of food on offer though the selection did not change during my 8 hour stay. The seating was comfy and offering good privacy. The staff were very helpful and even when I walked in and out of the lounge regularly they did not raise a fuss and ask for a boarding pass. The toilets were clean with great showers that were well stocked. The wi-fi was easy to access.

It was really disappointing to access SQ Gold Lounge at Terminal 2 and Terminal 3. No shower facilities available in either lounges. It mainly affects Gold member who transit in Singapore. Gold members are not allowed to access business lounge Singapore gold members do not usually need shower facilities at departure only these poor transit Gold members. It is a big disappointment. After a long flight a shower could make huge difference. Food and drink were limited you don't want to drink a lot anyway because there is no toilet inside the lounge. You have to go outside and bring all your belongings and come back again. So it is another strategy to encourage you drink less and move on quickly. It is really not a lot of point to build up your SQ points you get less and less for benefit.

Lounge is small with very limited food and drink on offer. Not up to the standard of other carrier lounges in Sydney. The restrooms are also very small. I left to eat some overpriced airport food.

SilverKris business class lounge at Changi airport is quite spacious with excellent choice of food offerings. The bar had a good choice of wines and non alcoholic drinks. Good wifi although had a couple of attempts at logging in. Staff service only mediocre as they did not bother to see who was there and kept pestering everybody in the lounge (a total of less than 10 passengers) more than once about missing passengers on some SIA flights. The place was rather claustrophobic without windows and did not have the general airy feeling that was usual at Changi. For a short layover I would just go to the lounge for the food and drinks but exit to enjoy the excellent airport that Changi is.