Royal Jordanian Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 13 reviews
2/10
3 star Skytrax Rating
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3/10

"it's very ordinary"

(Australia)

Trip Verified | For a flagship lounge, it's very ordinary. Not much choice of food The Lounge area is not particularly clean. Located upstairs on a mezzanine floor it's also a bit difficult to find. It's a pity because the flights are quite good.
Lounge NameRJ Airlines
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitJune 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"Utterly appalling lounge"

(United Kingdom)

Not Verified | Utterly appalling lounge. It is on the mezzanine level of the airport. Because of the open design of the airport, the terminal has many birds flying around and the area around the lounge has bird crap all over it. I went to the ladies toilet where there are only 3 cubicles. A young woman looks after the toilets but she was asleep sitting on top of the pedal bin. Our flights with RJ were fine. Such a shame their lounge is abysmal.
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitMay 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the worst airline lounge"

(Australia)

Not Verified | This Royal Jordanian Airlines lounge at Amman Airport is the worst airline lounge I have ever used (twice). The food is dry and served near the smoking room so everything stinks. Hopefully never again.
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitApril 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"absolutely horrendous Crown lounge"

(United Kingdom)

Trip Verified | Arrived at their absolutely horrendous Crown lounge. Surly staff at counter. Poorly maintained. All showers 'out of service'. Royal Jordanian has zero chance against neighbouring carriers with their 'flagship' lounge.
Lounge NameCrown
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"all about service or lack of it"

(United States)

Trip Verified | I was flying economy but have Priority Pass to get access to this lounge. If i had paid for a business class ticket I would be very disappointed. It is a shame because it could be a very nice lounge. They have many staff walking around but I’m not sure if they are just passing through or actually work there. It’s all about service or lack of it. The staff are not engaged in their work in my opinion. I have a 5 hour layover there on November 22 so let’s see if they improve. Maybe I’m just spoiled by Emirates.
Lounge NameCrown Longe
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"charged for a shower"

(Hong Kong)

Verified Review | Terrible service and subpar bathroom. It's my first time being charged for a shower (cost $16) travelling on business class. The bathroom had nothing but a dirty towel. I was subsequently told that they had no other towels and could not offer shower. Royal Jordanian Airlines and lounge staff couldn't care less and wouldn't help. Food selection appeared limited and the seats were unclean. I would avoid stopping at Amman again.
Lounge NameCrown Lounge
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitJune 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"not plan to stop here again"

(United States)

Verified Review | Small, smoke filled, comfortable but very limited services and very slow internet. I will not plan to stop here again. The bar section has serve yourself Jordanian white or red wine and canned Amstel. The "food" is continental style cookie plate. That's it. There is no way to get away from the smoke. Not only in the lounge but on the plane as well. Avoid Royal Jordanian Airlines on all accounts if you can.
Lounge NameCrown Lounge
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitApril 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a third world lounge"

(United States)

The Royal Jordanian Crown Lounge at Amman Airport is a big open air space on the mezzanine level of the airport on top of the Duty free stores. The lounge staff were disinterested and focused more on their personal electronic devices. Food offering was very limited consisted of mostly cold items such as sandwiches. Drinks offering was also very limited. The lounge seems pretty new with plenty of spaces to sit and relax. Wifi internet worked fine. Shower will cost you $15USD and it is not worth it. The shower was not clean, water pressure was low and there was only one bottle of what appeared to be hand soap provided. No shampoo. The one piece of towel came in a plastic bag that was already opened. The restroom did not seem too clean as well. A third world lounge.
Lounge NameThe Crown Lounge
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"could provide a h better offering"

(United Kingdom)

Spent 6 hours in this Royal Jordanian lounge en route back to LHR from BKK. Entered at 4:30 am and it was very quiet with plenty of seats and loungers to spread out on. Basically it is an open-air mezzanine floor above the main duty / concourse level so not feeling especially quiet or exclusive in nature. Found food options were limited and while there was a bar it seemed to be completely free of serving staff. Overall, comfortable enough but RJ could provide a much better offering in line with some of the other Middle East carriers.
Lounge NameCrown
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"not up to standards"

(France)

I visited this lounge twice on layovers from Paris to Bangkok. It is spacious, the food selection is OK - like the cucumbers, labneh, hummus, lamb kefta. The bar is not manned - the staff seem to loiter in the back office and are quite surly. There are Jordanian wines (red was decent), juices, coffee/tea and water that are self-serve. I was very shocked though when I was told I had to pay $15 for a shower. First time that has happened anywhere in business class lounge. The toilet seat was broken, there were no extra amenities like razors, combs, toothbrushes/toothpaste, etc that one finds in most lounges showers. Soap came from a dispenser. Amman is a nice airport, but faces strict competition as a hub from Istanbul, Dubai, Abu Dhabi and Doha. Royal Jordanian business class is OK - service is uneven and depends on flight crew. But the lounge product is not up to standards.
Lounge NameCrown Lounge
AirportAmman Queen Alia Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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