Qatar Airways

Outstanding we felt as if our holiday had begun at Heathrow. The quiet understated luxury was wonderful nothing was too much trouble food was amazing staff were polite and respectful. (Unlike Phuket Business Lounge where it was help yourself to a pot noodle).

Find negative comments about staff strange. We were waited on the whole time we were there. Most of staff were from Nepal and were very friendly. Good selection of food. We take on board about ordering sandwiches. Only real negative comment the lounge was a long way from our gate apparently 1km. No walk ways meant we had to rush to the gate. Perhaps you should consider having a board giving approximate walking times to the various gates.

Long narrow lounge. Bar a long way from food. Easy to miss the bar Noisy. At least we got a seat. Puzzled why we are sometimes sent to different lounges. Food nothing special. Airport a nightmare.

Wasn't expecting much. No natural light but there was a decent selection of hot and cold food. I just had some fresh fruit cake and water. All very pleasant. I was called to the gate 70 minutes before departure this was too early as I was just hanging about the gate which was too hot and had awful Mosquitos flying about.

Whilst there is a lot to be admired about this lounge it is clearly designed for business people who have 3 hr+ stopovers at Doha. I'm sure the a la Carte restaurants are excellent but my wife and I had less than 2 hr stopover and after you've made the lengthy walk from the gate had a freshen up etc the only thing we had time for is a cool beer and a selection from a quick and easy 'help yourself 'buffet (sandwich etc). The trouble is that this does not seem to exist because the food and drink section is located at the far end of the lounge and you have to put in orders for tailor made sandwiches. We did not have the time for that so downed a beer and left. Surely it would be possible to put a small selection of buffet sandwiches nachos crisps nuts etc for people who were in our position ? The lounge gets very busy around 11pm to 1 am and it was pretty difficult to find two seats together during that time though when we left it was a lot less crowded.

An absolute gem of a lounge. Sit at the bar or relax in a comfy seat & enjoy the waited service the choice is yours. There's a choice of informal dining from the Deli or eat in the Brasserie - I chose the fillet steak with peppercorn sauce. When the food & drink takes its toll the 'facilities' are of quality hotel standard. All lounges should use this place as their blueprint; simply outstanding.

On arrival the lounge looks spectacular. But it is too big and loses its exclusive feel. There are some comfortable leather sofas but too many of the seats are uncomfortable. There are two restaurants serving good buffet food which is of good quality but the Heathrow Qatar lounge has a superior offering with cook to order dishes. As Qatar Airways treats this airport as a hub with potentially long transit periods then a few more facilities should ideally be provided such as a spa and lounger type seating allowing you to have a more comfortable sleep. After paying good money for a business class flight I don't feel I should have to pay good money for a transit hotel. As M Clarke mentioned in the review below there are loads of staff who hang about doing not a lot I don't want to be fussed over but it would be nice to be offered a drink or something. Overall a good lounge but underwhelming maybe I was spoilt at the Qatar Heathrow lounge but I think this lounge could do better given all the hype on their website.

A fantastic lounge the best I have visited and in my opinion better than the Al Mourjan lounge at Doha which I visited on my arrival. The restaurant was amazing with made to order dishes and superb dessert station - I don't have a sweet tooth but just couldn't resist. Very spacious and luxury seating area with staff taking your drinks orders. A minor and amusing point was the waiter (who claimed he was the barman) had never heard of port I explained it was similar to sherry but he was still unsure what I was on about (he sounded eastern European) in the end I settled for another glass of Bollinger champagne.

First things first - to go to the loo when you arrive (not an uncommon destination I think) you have to go up a long ramp and then down another long ramp diagonally opposite then double back on yourself and walk another 30/40 feet; this is bonkers. Every time I arrive here I try a different seat - there is not a single comfortable seat in the place; there are a couple of nice leather sofas that look really nice but I've never been able to get near them because they're always 'full'. There are weird modern seats (very 60s - they look great) that are too low and you have to virtually lie in them or odd seats (that are at least higher) with big 'conservatory type' surrounds but they really aren't that comfortable. Then there are the seats beside the very fancy looking computer monitors that are at a completely unrealistic angle for use but although these seats look vaguely comfortable it's like sitting in a corridor. There isn't a scrap of carpet anywhere that I can see. There's what looks like a nice restaurant about a quarter of a mile away (seems like with the up and down ramps) and several tea and coffee stations and then at the opposite end to the restaurant is a deli. The old Ppremium terminal at Doha was lovely - nice people would pass by and ask if you'd like a sandwich and bring it to you with a glass of something. This place is absolutely crawling with really lovely helpful staff but they don't seem to actually do anything. Worst of all there is NO SPA free or otherwise unless you check into a hotel no hairdresser either. For a lounge purporting to be world class this is way off I think. I would happily pay for a massage and a shampoo any day of the week but there's nothing. I spoke to a member of staff this evening and was bemoaning the fact that you have to zigzag all over the place to get anywhere and that I loved the old lounge and she said she couldn't count the number of people who had said that. I love Qatar Airways but this lounge is a bit of a fail for me - a great shame because I spend about 4 hours here every couple of months.

Qatar Airways is a spectacular company dealing with distinction its premium passengers. The lounge for business class is the best I have met in the world. Must impeccable service Krug and all the delicacies of the company's staff of care. Are to be congratulated.