Qantas Airways

Not Verified | Qantas have really let their standards slip. The lounge has average beverages. Same quality I can get at home, $15 bottle wines. The food is non existent. Some cubed cheese, salads, bread and soup. No actual hot food items for lunch. I used to like visiting the lounge for a meal and superior wines before a long trip. No such thing here. This cannot be the flagship Qantas lounge. It’s embarrassing compared to most other airline lounges. All I can say is the seating is okay and free drinks are okay.

Not Verified | The lounge is absolutely filthy, chairs and couches are all stained everywhere. Carpet hasn't been vacuumed or cleaned for a very long time. The fabric lounge seats are in disrepair. A very very poor choice of food. Actually, not much to choose from at 11:30 am, 3 old salads some grapes, stick vegetables and hummus dip. That's it. Such a disgrace, and shameful for Qantas. Better off staying downstairs, with much much more food choices.

Not Verified | Food was poor, and a lot of the cutlery looked like it had only been rinsed - not washed properly. The lounge was filthy and most of the furniture threadbare. The carpet in some spots was disgusting. The male toilets had excess spare toilet rolls stacked up everywhere and the sink overflows were black with mould and filth. The ladies bathrooms were worse with most of the stalls out of order. One member of staff could barely speak English. Qantas should be ashamed of this. Very disappointing to be flying business class with a ticket that was paid for personally.

✅ Trip Verified | The lounge is large enough, easily accessible but very busy. The service is friendly and efficient, the food is good, drink choices and quality are great, cleanliness is great, seating is comfortable. Large windows look out onto the airport apron.

✅ Trip Verified | Crowded lounge with a limited offer of drinks and food. Nothing special to arrive early for but still better than waiting at the gate. But it's definitely not a special experience and not Qantas standard.

✅ Trip Verified | This Qantas Business Class Lounge is very tired and poorly staffed. Floors are dirty. No Towels for showers (they didnt get their delivery I was advised by front desk staff with a smile) and they told me to use paper towels to dry myself off! Tap handles missing and mould throughout showers. Absolutely disgusting. Do not visit if you do not have to. Oh and if you are coming off long haul and want a shower like me, bring your own towel, and a wrench for the tap handle.

Not Verified | LHR Qantas Business Lounge is a pleasant surprise. There is a restaurant at the ground level which has a nice selection of food with table service. Although the side note is that Platinum members appear to have access to reserved tables so it can be limited options if you are not a member. The desserts were a bit more limited and are self-service. Upstairs is a bar and seating area. Not quite as high quality as the lower level and a little bit hectic, but overall it is still a pleasant environment to wait for a flight. And feels of higher quality than the lounges in Sydney.

Not Verified | It all starts with a very abrupt and patronising welcome by the gatekeepers. It sets the tone for the rest of the experience: terrible coffee, food that is of such low standard and very, very limited options. All this in a lounge that feels dated. Really an embarrassment to Qantas.

✅ Trip Verified | I purchased a flight ticket from the Qantas website on a China Airlines codeshare flight from Sydney to Taipei. Upon arriving at the front desk of the Qantas business class lounge, I presented my flight ticket with my flight code and Qantas membership number. I asked the front desk staff to verify my lounge reservation (as the lounge was redeem with an AMEX credit card invitation). She didn`t even notice my flight ticket and she said "we never work with with China airline, I don't know where your ticket is from". Eventually she probably realized she was wrong, and she let me into the lounge room. As you can see on the photo, the buffet area was messy and uncomfortable. Nothing was refilled and seem no one do cleaning. I only stayed for about 30 minutes or so. To sum it up, the experience was terrifying.

✅ Trip Verified | Overcrowded and lacking in all that you would expect from a Business Class lounge. Due to flight delays we were in the lounge for around 7 hours. Extremely poor food offering - no decent breakfast option and lunch only after 12 noon. Lunch is a generous description - if you call unappealing chilli con carne (a cheap, stingy and "cop-out" offering also favoured by British Airways and a universally unappealing meal choice) a decent lunchtime offering. Officious staff which I found rather a surprise - like they're doing you a favour by letting you into "their" lounge. So many lessons to be learnt here - of what not to do.