Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 252 reviews
5/10
4 star Skytrax Rating
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3/10

"The lounge was pretty grim"

(Australia)

Trip Verified | The lounge was pretty grim, no windows to look out. Food choices were very limited. Seating was limited most likely due to the time of day. Bar is a self-serve fridge.
AirportMelbourne Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
yes
3/10

"really let their standards slip"

(Australia)

Not Verified | Qantas have really let their standards slip. The lounge has average beverages. Same quality I can get at home, $15 bottle wines. The food is non existent. Some cubed cheese, salads, bread and soup. No actual hot food items for lunch. I used to like visiting the lounge for a meal and superior wines before a long trip. No such thing here. This cannot be the flagship Qantas lounge. It’s embarrassing compared to most other airline lounges. All I can say is the seating is okay and free drinks are okay.
Lounge NameBusiness class lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitAugust 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"The lounge is absolutely filthy"

(Australia)

Not Verified | The lounge is absolutely filthy, chairs and couches are all stained everywhere. Carpet hasn't been vacuumed or cleaned for a very long time. The fabric lounge seats are in disrepair. A very very poor choice of food. Actually, not much to choose from at 11:30 am, 3 old salads some grapes, stick vegetables and hummus dip. That's it. Such a disgrace, and shameful for Qantas. Better off staying downstairs, with much much more food choices.
Lounge NameQantas International Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitJuly 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"The lounge was filthy"

(New Zealand)

Not Verified | Food was poor, and a lot of the cutlery looked like it had only been rinsed - not washed properly. The lounge was filthy and most of the furniture threadbare. The carpet in some spots was disgusting. The male toilets had excess spare toilet rolls stacked up everywhere and the sink overflows were black with mould and filth. The ladies bathrooms were worse with most of the stalls out of order. One member of staff could barely speak English. Qantas should be ashamed of this. Very disappointing to be flying business class with a ticket that was paid for personally.
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitMay 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
10/10

"service is friendly and efficient"

(Australia)

Trip Verified | The lounge is large enough, easily accessible but very busy. The service is friendly and efficient, the food is good, drink choices and quality are great, cleanliness is great, seating is comfortable. Large windows look out onto the airport apron.
Lounge NameInternational Business Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"not a special experience"

(Switzerland)

Trip Verified | Crowded lounge with a limited offer of drinks and food. Nothing special to arrive early for but still better than waiting at the gate. But it's definitely not a special experience and not Qantas standard.
Lounge NamePAGSS
AirportManila Airport
Type Of LoungeBusiness Class
Date VisitNovember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
1/10

"very tired and poorly staffed"

(Australia)

Trip Verified | This Qantas Business Class Lounge is very tired and poorly staffed. Floors are dirty. No Towels for showers (they didnt get their delivery I was advised by front desk staff with a smile) and they told me to use paper towels to dry myself off! Tap handles missing and mould throughout showers. Absolutely disgusting. Do not visit if you do not have to. Oh and if you are coming off long haul and want a shower like me, bring your own towel, and a wrench for the tap handle.
Lounge NameDomestic Business Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
7/10

"a pleasant environment to wait"

(United Kingdom)

Not Verified | LHR Qantas Business Lounge is a pleasant surprise. There is a restaurant at the ground level which has a nice selection of food with table service. Although the side note is that Platinum members appear to have access to reserved tables so it can be limited options if you are not a member. The desserts were a bit more limited and are self-service. Upstairs is a bar and seating area. Not quite as high quality as the lower level and a little bit hectic, but overall it is still a pleasant environment to wait for a flight. And feels of higher quality than the lounges in Sydney.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitAugust 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"food that is of such low standard"

(Australia)

Not Verified | It all starts with a very abrupt and patronising welcome by the gatekeepers. It sets the tone for the rest of the experience: terrible coffee, food that is of such low standard and very, very limited options. All this in a lounge that feels dated. Really an embarrassment to Qantas.
AirportBrisbane Airport
Type Of LoungeMembers
Date VisitAugust 2022
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"the experience was terrifying"

(Australia)

Trip Verified | I purchased a flight ticket from the Qantas website on a China Airlines codeshare flight from Sydney to Taipei. Upon arriving at the front desk of the Qantas business class lounge, I presented my flight ticket with my flight code and Qantas membership number. I asked the front desk staff to verify my lounge reservation (as the lounge was redeem with an AMEX credit card invitation). She didn`t even notice my flight ticket and she said "we never work with with China airline, I don't know where your ticket is from". Eventually she probably realized she was wrong, and she let me into the lounge room. As you can see on the photo, the buffet area was messy and uncomfortable. Nothing was refilled and seem no one do cleaning. I only stayed for about 30 minutes or so. To sum it up, the experience was terrifying.
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitJuly 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no