Malaysia Airlines

The business class lounge upstairs in the satellite terminal (that I have visited earlier this year) was closed. The temporary lounge was difficult to find and small with no shower facilities and unwelcoming unhelpful staff. The lounge was cramped and there were no shower facilities and limited food options. So I asked the staff if there was another business class lounge was given confusing instructions by a disinterested & slightly rude staff member and told to go back on the train to the main terminal to the "regional" business class lounge (for international and domestic flights). The regional lounge was completely full. Nonetheless after a wait I was able to take a shower in the short time left before my flight. The washroom staff were disinterested and no towels were provided (I used paper towels to dry myself). After having spent my time locating the various lounges there was no time for food and I had to take the train back to the satellite terminal for my flig ht. Once at the gate there was no announcement for business class boarding so I ended up boarding with the rest of the flight. Never again - unacceptable for business class.

I used the KLIA lounge in transit and was impressed. If in transit stay in the Satellite building and head upstairs when you reach the air train - it isn't incredibly well signposted. It is large with plenty of natural light via big windows it has lockers newspapers magazines and many seating areas. There was a business centre with helpful staff. Lounge PCs offer internet and printing. Excellent range of food included noodles and soups barista made coffees and full range of teas fresh fruit plus I saw a variety of other dishes. There are several food service areas - all have different offerings. There is a bar with limited choices but white wine they offered was fine. Bathrooms with amenity packs and had hot showers both times - they are at the far end of the lounge and staff will give you towels and packs with shampoo etc.

On our way to Bali we used the KL first class lounge and it was great but on return 5th November it was closed - no reason given but everyone was herded into a small holding lounge to sit out the time. My partner was trying to do some business calls but very difficult sitting neck to jowl with all the other guests. Avoid KL lounge if you can until the closure time is over.

Lounge had a soft lighting to it being better than the domestic lounge at Kuala Lumpur International Airport. It's not big but accommodated well for 2 to 3 flights. Food choices were poor and cheap though: they offered rice meat and vegetables that were simply foreign for the locals. No western cuisine. Seating area was a tad dense in arrangement. A lounge that fits it purpose and a better offering compared to the one at its hub in Kuala Lumpur.

A long queue to enter the lounge which I simply by-passed rather than stand in line for 15 minutes. Inside the lounge was crowded. Seats are small and cheap looking. My search for a virgin mary was fruitless. No worcester sauce no tabasco no lemon juice etc. I tried a chicken stew which was cold. I left and paid for my own drinks in the main terminal rather than spend any time in the dreary uncomfortable surroundings.

The lounge is operated by a third party supplier and is shared by numerous airlines. The seating was barely adequate for the number of people present when we were there in the late morning. Facilities are fairly ordinary and the range of catering is limited.

Lounge was quite big with lots of seating. Food was average at best. Washrooms were in very bad condition and not cleaned and organised. No hot water for a shower is unacceptable in a business class lounge!

Big open-plan lounge that was noisy slightly chaotic and with few quiet spaces to sit and relax. Food was very average and having to queue to get a cup of tea seemed arcane. The air-con wasn't working very well when I was there and it was quite hot and uncomfortable. Furniture looked old and worn as did carpets. The lounge also allowed open entry for 150 Malaysian Ringgit - which seems to defeat the purpose a bit.

I have been through MH first lounge at KL international airport twice last month. It is a really good lounge. Staff are very friendly and professional always ready to help. Lounge is not big but never crowded when I was there. You can sit down order some proper meals. Great wine and drink selections available. There is also a buffet area you can get the food you like. No spa available in the lounge. Shower is in the bathroom. You can get the tower and amenity from a little counter before get in the bathroom. Good internet connection as well. It is not Qantas first lounge in Sydney but very good lounge for transit passengers.

This is not a brand new lounge but with nice decor and great selection of food and courteous staffs. Very speedy and free wifi connection stations for charging mobile phones provided. Bathroom facilities clean and sufficient. A nice place to kill a few hours during transfer as they are not much to see and buy at KLIA.