Malaysia Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 121 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
3/10

"noisy slightly chaotic"

(United Kingdom)

Big open-plan lounge that was noisy slightly chaotic and with few quiet spaces to sit and relax. Food was very average and having to queue to get a cup of tea seemed arcane. The air-con wasn't working very well when I was there and it was quite hot and uncomfortable. Furniture looked old and worn as did carpets. The lounge also allowed open entry for 150 Malaysian Ringgit - which seems to defeat the purpose a bit.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a really good lounge"

(Australia)

I have been through MH first lounge at KL international airport twice last month. It is a really good lounge. Staff are very friendly and professional always ready to help. Lounge is not big but never crowded when I was there. You can sit down order some proper meals. Great wine and drink selections available. There is also a buffet area you can get the food you like. No spa available in the lounge. Shower is in the bathroom. You can get the tower and amenity from a little counter before get in the bathroom. Good internet connection as well. It is not Qantas first lounge in Sydney but very good lounge for transit passengers.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
yes
4/10

"great selection of food and courteous staffs"

(Hong Kong)

This is not a brand new lounge but with nice decor and great selection of food and courteous staffs. Very speedy and free wifi connection stations for charging mobile phones provided. Bathroom facilities clean and sufficient. A nice place to kill a few hours during transfer as they are not much to see and buy at KLIA.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"basic with a small food and beverage selection"

(Singapore)

The Golden Lounge at Singapore Terminal 2 is basic with a small food and beverage selection and no views to speak of but it was nice and quiet when I visited (7.30pm-9.00pm). There is free WiFi which was very fast I'm not sure how it compares when the lounge is busy. There was a good selection of soft drinks and juices but you have to hunt around for the alcohol (cans of Tiger/Heineken and a wine bottle hidden behind an opaque-doored section of one of the small fridges). Restrooms were clean with shower facilities and towels available. Overall not the best but fine for a short stay.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"service in this lounge is average"

(Australia)

Service in this lounge is average there seems to be a constant queue for a shower which is not managed particularly well. The bathroom is poorly maintained in terms of cleanliness and also general condition.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"could do with an upgrade"

(Australia)

We have used the KLIA lounge around 10 times (Adelaide to Europe) in the last few years. It is looking a bit faded and could do with an upgrade but the food is always adequate with respect to quality and variety staff clear the tables frequently and keep everything tidy and the toilets are always clean. Two complaints : It is usually impossible to get a hot shower the water being no better than warm no bath mat is provided and the showers are not wiped down after each use. On the plus side the towels provided are big and white and fluffy. A lot of the seats in the lounge don't have a power point close enough to plug in a laptop so a long wait for the next fight can use a lot of battery power.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"What a tremendous disappointment"

(Malaysia)

What a tremendous disappointment. Hostess not exactly informed and showed a minimum degree of customer service the lounge was very small (shared by 7 Airlines!) coffee machine overflow when you try to get some zero hot food and they don't even restock the cheap croissant when its finished. And it was only 0930am!
AirportParis CDG Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"huge lounge with no character"

(United Kingdom)

Huge lounge with no character - like a school canteen. None of the finesse expected of a business lounge. All self service poor choice of food - only kind of eggs is scrambled which sit for ages on a hotplate. Hot breakfast choice - chicken sausage scrambled egg and baked beans only. The dining tables and chairs were in the cold buffet section - the low coffee tables and armchairs were the seats for the hot food - who designed this nonsense? At 7am the lounge was not busy but dirty plates cups uneaten food covered the tables. Supervisors just walked past without comment - disgusting. A very disappointing experience at Malaysia's main airport. The only place in Malaysia where the food quality and service has been poor.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"excellent service excellent food"

(United Kingdom)

Excellent service excellent food. Smiles all round from the staff - the chef even made me a Pecan Pastry specially! Very relaxed ambience. Malaysian Airlines at their home base airport of Kuala Lumpur should follow the London example - not the "school canteen" style they provide in the KUL business lounge.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"lounge atmosphere is quite pleasant"

(United Kingdom)

The lounge atmosphere is quite pleasant but there are no windows which makes the lounge feel a little dark and boxed in. The choice of food and drink was okay. Unfortunately the WIFI connection was very poor and I wasn't able to do work on my laptop that I needed to do before the flight. The printer in the computer room wasn't working either which was also frustrating.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no