Malaysia Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 128 reviews
4/10
4 star Skytrax Rating
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3/10

"lounge is in need of an upgrade"

(United Kingdom)

The lounge entrance is impressive and the reception staff welcoming once inside the lounge the furnishings looked cheap food selection was good. The wine selection terrible on offer was a cheap white red passable & champagne was good. This lounge is in need of an upgrade.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"spacious good views of lanes outside"

(Denmark)

Spacious good views of lanes outside. Sleeping massage and shower facilities. Lounge is kept in dull brown colours. Good food inc. 3 options of hot dishes from Malay kitchen. Alcohol separated from lounge and referred to the entrance at a small side-room. Only Carlsberg beer 2-3 wines and 1 champagne available.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"food and drinks adequate"

(Australia)

We use this lounge twice a year on return flights to Europe. It does the job. However dispte some renovation recently it could do with better and more shower cubicles and also toilets. Quite often there is a wait for both. Food and drinks adequate. They do need to lift the lounge to bring it up to the standards expected. They operate a very good business class in their planes. They may have to spend some money to bring the lounge up to the standard of their aircraft.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"this lounge is an embarrassment"

(Australia)

This lounge is an embarrassment. Staff is largely absent food is Lukewarm lounge is an open seating area in the mezzanine of Delhi International where the noise comes in unfiltered there are four old Win95 desktops WiFi requires a complex picture ID procedure and bathrooms are basically the same quality toilets you find anywhere in the airport (so forget freshening up). There is some premium Lounge next door but the difference in access to the two is unclear to me. At any rate lounges like this make me wonder whether I should fly this airline at all again. Hopefully their hub lounge in KL is better.
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"MAS continues to disappoint"

(Malaysia)

MAS continues to do what it does well - disappoint. How hard can it be to keep a place clean have staff who want to help food that is worth eating and provide alcohol without guests feeling like they should not drink alcohol. Seems all of this is impossible for MH. Perhaps one needs to have to have a different mindset to truly appreciate Malaysian Hospitality?
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"spacious yes - impressed no"

(Malaysia)

Used the lounge while waiting for flight to Auckland. Spacious yes - impressed no. At the front desk beyond asking for the boarding pass frontline staff seem to assume that everyone who came knew what the Golden Lounge had to offer. No attempt to explain its facilities. Upon entering you come upon the room where liquor is served but it was small and so far from everything else. Sofa seats were arranged in lines and close together. Buffet choices very limited. Everything was self service much like a canteen. Glasses so small probably to discourage one from taking too much thus necessitating frequent trips for refills. I stood there for 3 glasses of juice before I moved off with a 4th. That's how small the glasses were. Tables while cleared of glasses and plates were not wiped down. I saw just one staff clearing tables. I did not realise there was 2 other counters serving food. There was no signboard to the shower/washrooms. Inside the shower stalls were not clean bits of hair left behind and why is the floor in the shower area level with the changing area. Good thing my shoes were near the outer door or they would have been soaked. After what you read in the Malaysia Airlines web page this was a disappointment you've oversold yourself. Come on MAS you can do better than this.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"it was quite ordinary"

(Australia)

Suffice to say it was quite ordinary. All cold not covered food. Seats were comfortable is the best I can say.
AirportBrisbane Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"I only found great disappointments"

(Australia)

Was looking to experience this so called MH flagship lounge. But I only found great disappointments once I arrived there. The newly renovated lounge had a cheap mess hall or school canteen feel to it as the chairs and tables were plonked in lines and rows in a big open area (not to mention the bland high ceiling) to maximize the capacity. As a result no 'personal space' and very crowded as everybody was close to each other. Chairs not comfy. No sign to the toilets had to ask staff for it. The toilet was so basic and small. Food selection adequate but not extensive. It's understandable due to their religion practice they set up the bar way off the main dining area and very close to the main entrance and had a walk a fair bit to get a glass of drinks. Internet was fast and reliable. Overall I was not impressed with this 5-star lounge.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"grotty couple of rooms next to Starbucks"

(Malaysia)

Upgrading lounge so 'temporary' lounge is in a grotty couple of rooms next to Starbucks. Check In staff didn't even mention that the real lounge was closed. Almost no airport staff knew where the lounge was and the only sign is a hand written a4 sheet taped to the door. Catering was awful alcohol none existent and staff very stand offish.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"what a let down"

(Australia)

After a flight into KLIA from PER I was looking forward to using their flagship lounge to freshen up and relax before continuing onto LHR late that evening. What a let down. Trying to find a seat was the first obstacle my wife and I encountered and when we finally did trying to locate staff to clean the area was our next. Requesting use of the showers was met with a courteous and immediate response of yes. However when I entered through the doors it was like the area had not been serviced since the first flight of the day. No toilet tissue to be found unless you raided every cubicle prior. And the floors needed a hose down. Showers only saving grace was that the water pressure and temperature was very good as they were not very clean to begin with. With half an hour before boarding MH2 to LHR I decided to have a drink at the bar by the entrance to lounge. Selections are only average at best with no champagne only a French sparkling but that was no bother as I knew the best was to come on board. To wrap up the experience of what is meant to be their flagship lounge I have noticed its gradual decline since I first started using this service on numerous occasions since 2000. I will be returning from LHR mid Jan and look forward to experiencing the Golden Lounge of Terminal 4 as I have heard great reviews of this one. Will keep you all posted.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no