✅ Verified Review
| MAS Golden Lounge First Class was anything but first. Arrived late at 1am and decided to use the nap room to wait until the next morning for my flight to SIN. This is the only positive part of the whole experience, that MAS First has a nap room. (it was spartan and needed a facelift but at least there was one) Lounge was empty when I was there. There was a sole attendant that firstly, questioned if I was eligible for a nap room and then begrudgingly provided the keys to one. No offer of a beverage, etc. He then proceeds to sit right next to the buffet with kitchen hand and chat noisily whilst picking at the food from the buffet with his bare hands! Took a shower in a shared washroom. No shower attendant, some shower stalls had no amenities, overall clean condition but also needs a facelift. Nap room was fine, and slept for about 3 hours. This is where the experience goes from below average to downright terrible. Woke up at 6am, no attendants in sight. Hunt one down to return the keys and get my boarding pass. Expressionless and zero hospitality from the attendant. Was curtly told, 'Wait here.' and then subsequently, 'Here you go.' Sat in the first dining room for breakfast for 10 minutes, attendants were noisily chatting in the backroom, two other guests come and sit down as well, ZERO service, not a waitstaff in sight. No offer of drinks, menu. Dining room has 3 tables seated but no service staff. After 10 minutes decide that this is ridiculous and complain to front desk. No response from front desk other than a shrug of the shoulders. Decide to go into the business section of the lounge which had a breakfast and noodle station. Fresh coffee made by friendly barista. Definitely leaps and bounds compared to their first lounge. MAS, if you can't be bothered with a first lounge, just shut it down and focus on doing the business lounge better. Absolute disgrace.