Lufthansa

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 198 reviews
5/10
4 star Skytrax Rating
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3/10

"the lounge was quiet and peaceful"

(United Kingdom)

At the time we were there the lounge was quiet and peaceful. There is table seating near the food. The food selection was not extraordinary but okay. There is a nice selection of beverages hot and cold. Nice comfortable lounge chairs.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a bit disappointing"

(United Kingdom)

A bit disappointing. Stale bread watery fruit salad some nuts and a full freezer full of mini-ice creams - an odd mix of food! Wifi and computers were spotty but they did try to fix them immediately. Lounge was fairly comfortable if a bit drab and boring. Was starving but had to go outside to the airport where there were many good options to purchase food.
AirportDusseldorf Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"has a very minimalist Scandinavian appeal"

(United Kingdom)

Shared lounge with SAS and has a very minimalist Scandinavian appeal. Nice variety of breads cold cuts cheeses fruit drinks (wine beer alcohol and soft drinks) etc. A few computer terminals magazines and fresh fruit scattered around.
AirportNewark Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"spacious relaxation area"

(United Kingdom)

Being quite spacious the lounge features several areas. A working area for laptop users a kind of bistro area and a spacious relaxation area with several TV screens. Two lavatories and two bars (with only one featuring the full variety of available snacks and drinks). Snacks include the usual cake and soup selections drinks include soft and hard beverages alongside two kinds of draught beer. Wireless internet is not available free of charge.
AirportDusseldorf Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the lounge was a joke"

(United Kingdom)

The lounge was a joke! We flew a Star Alliance airline and was told that we could use Lufthansa business lounge. We had to walk very far from our gate go through a security check point to get to the lounge. Then later after we exited from the lounge we had to go through another security check point at our gate. That added up to a lot of time. We hope for a decent cup of coffee but it was terrible coming out of a coffee machine. A few cups of yogurt on a tray open to all sneezing customers. Sandwiches were made with old bread as hard as rock! No free internet connection! We will not go to this lounge again and will complain to our airline.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very run down and second rate"

(United Kingdom)

The standard and variety of food and beverages available in this Gold Card-only lounge continue to deteriorate. The furniture isn't particularly comfortable working space is cramped and the whole ambience of the place is very run down and second rate. Presumably it's because Lufthansa spend all their resources pandering to the first class lounge users and do not see their Gold Card holders as meriting much in the way of service. It used to be a lot better; why have they allowed their standards to slip so low?
Lounge NameSenator Lounge
AirportFrankfurt Main Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very overcrowded"

(United Kingdom)

The lounge is small and due to Lufthansa expansion in Milan it turns very overcrowded. About 5pm no place to seat at all. Only 2 PC's available in the whole lounge. Some cold snacks (good Italian cheese some sandwiches fruit salad) standard selection of drinks. No toilets inside.
AirportMilan Malpensa Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"lounge continues to uphold their high standards"

(United Kingdom)

Super lounge continues to uphold their high standards. Great food and beverage options decent WiFi excellent showers and best of all superb service. The professional staff treats all passengers with grace and efficient charm. The private security area is a breeze and the limo ride to the plane is always a treat whereas the van ride falls short of first class expectations.
AirportFrankfurt Main Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"very spacious and tastefully appointed lounge"

(United Kingdom)

Hon circle lounge at Frankfurt is very spacious and tastefully appointed lounge. Sit down restaurant area with excellent food options full bar with bar tender. Separate cigar / smoking room. Well appointed showers and SPA in the lounge. To board the flight you take a elevator to the ground level quick security check and Lufthansa drives you directly to the gate.
AirportFrankfurt Main Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food selection was very good"

(United Kingdom)

The intercom button is still a challenge to find at the ground level entrance. Food selection was very good; the alcohol choices were more than extensive. Staff with a few exceptions was very helpful. The cigar lounge (smoking area) for some unknown reason is much larger than the computer area. There were often people waiting to use the handful of computers but no one waiting to use the smoking lounge; at times the WiFi wasn't working adding to the computer delays. Because of the personal/financial security issues with wireless connections I would have expected the first class terminal to use wired connections in the computer cubicles with WiFi (with WPA2 for wireless security) in the rest of the building. Separate cubicles for people with their own laptops are needed so they do not tie up the very limited number of computer/desk cubicles. The fact that the computer cubicles are several steps higher than the main floor level is a design flaw being a hassle for passengers with mobility issues heavy luggage etc. Transport to the plane is a great feature in such a large airport although their policy of waiting until the last minute for this service depends on no slip ups and carries "just in time" behavior to far. My driver was about to get my luggage from the trunk of his car when I questioned the model of Airbus we had just parked under ( he had taken me to the wrong gate). If major European airports would use the same gate numbers inside the terminals as outside the terminals it would remove this needless complexity. As I wanted to avoid I had to rush to get settled at my seat before the plane started moving away from the gate.
AirportFrankfurt Main Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no